Four Points by Sheraton Birmingham Homewood — Hotel in Homewood

I stayed at this property for a few days. The check in was absolutely horrible. I booked a king bed. When I arrived I was told all the king rooms were booked out and they only had two queens. The guy stated he didn't know why the system was letting people book rooms that weren't available.||I was too tired to leave and find another hotel. So I proceeded to check in. A lady was apparently new and training proceeded to check me in. She did something wrong and it took almost 45m to correct. By this time I was ready to leave. The two people working up front couldn't find out how to correct or resolve the issue. A manager had to come up front and handle the problem. When the front two representatives should've just gotten help from her instead of making "me" the customer wait. ||Finally got checked in and didn't like the room or location on the floor. The room with two beds is small. I never booked two beds. I had to stay a few nights because of work. When I check in I always get a late check out and normally the rep puts a note in the system. The first morning the housekeeper started knocking on the door at 9am. I yelled through the door late check out and then called the front desk. I told her I made another reservation "I will be staying over". The housekeeper came back a few hours later just knocking on the door. The staff really needs to communicate.|I went down and paid for my room. I asked the lady to make sure she put a late check out in the system. Letting her know I had a meeting and I don't need housekeeping knocking at the door. She assured me that she put it in the system. But housekeeping came and knocked on my door anyway. I also missed my meeting due to the loud TV next door.||Later that day I thought I heard someone loud in the hall. I didn't pay it any attention. It was really the room next to me with there TV turned all the way up. This went on from day till the next morning. I woke up around 4am and went down stairs and told the front desk lady about the noise. She called the room no answer and eventually had to go to the room. No one was in the room the entire time. The front desk representative had to go in there and turn off the TV. SMDH||This property is very unorganized, Keisha front desk manager and the entire front desk staff is horrible. They charged my card twice for the same day stay. I called back to speak to someone and they had bad customer service about something they did wrong. Nobody at this property have knowledge about anything. If someone decides to stay at this property make sure you check your statements.||This was a bad experience at this property. I WILL...

I stayed at this property for a few days. The check in was absolutely horrible. I booked a king bed. When I arrived I was told all the king rooms were booked out and they only had two queens. The guy stated he didn't know why the system was letting people book rooms that weren't available.

I was too tired to leave and find another hotel. So I proceeded to check in. A lady was apparently new and training proceeded to check me in. She did something wrong and it took almost 45m to correct. By this time I was ready to leave. The two people working up front couldn't find out how to correct or resolve the issue. A manager had to come up front and handle the problem. When the front two representatives should've just gotten help from her instead of making "me" the customer wait.

Finally got checked in and didn't like the room or location on the floor. The room with two beds is small. I never booked two beds. I had to stay a few nights because of work. When I check in I always get a late check out and normally the rep puts a note in the system. The first morning the housekeeper started knocking on the door at 9am. I yelled through the door late check out and then called the front desk. I told her I made another reservation "I will be staying over". The housekeeper came back a few hours later just knocking on the door. The staff really needs to communicate. I went down and paid for my room. I asked the lady to make sure she put a late check out in the system. Letting her know I had a meeting and I don't need housekeeping knocking at the door. She assured me that she put it in the system. But housekeeping came and knocked on my door anyway. I also missed my meeting due to the loud TV next door.

Later that day I thought I heard someone loud in the hall. I didn't pay it any attention. It was really the room next to me with there TV turned all the way up. This went on from day till the next morning. I woke up around 4am and went down stairs and told the front desk lady about the noise. She called the room no answer and eventually had to go to the room. No one was in the room the entire time. The front desk representative had to go in there and turn off the TV. SMDH

This property is very unorganized, Keisha front desk manager and the entire front desk staff is horrible. They charged my card twice for the same day stay. I called back to speak to someone and they had bad customer service about something they did wrong. Nobody at this property have knowledge about anything. If someone decides to stay at this property make sure you check your statements.

This was a bad experience at this property. I WILL...

60+ yr old empty nesters in town to visit family & attend Samford University program; I grew up in Birmingham, but left in the 1970s; have visited regularly since, staying either with family in Vestavia Hills, in airbnbs around town (Homewood, Crestwood, Highland Park, Vestavia Hills), or in various Wildwood area hotels; we seek a clean convenient place with some amenities & reasonable prices; this time we had an airbnb reservation that did not work out & were searching for a place close to midnight fri 1/26; Holiday Inn Xpress had rooms, but none w/tubs; Hilton Garden Inn had no rooms; Four Points by Sheraton had rooms with tubs; we chose a king; Casey was very helpful; when we asked about senior or military discounts, she said they were only available online, so I got on my phone & booked the room & came back to the desk; she had assured us we would not get stuck having booked a room & then learning none were available with tubs; the 1st room we went in (221) had only shower; Casey immediately came upstairs with a master key & list of rooms that were supposed to have tubs, as the computer apparently was not necessarily reliable; after she checked numerous options, we ended up in 409; most of our experience was very good; fitness center (hrs 9A-9P) was good for a late Sun night workout; lobby area is contemporary & attractive; I wished I had had a swimsuit to take advantage of the indoor pool; mattress/bedding/towels were luxurious; hot water was iffy; sometimes it never got really hot & this did not necessarily correspond with when the parking lot/occupant level was high; carpet had stains, but space was generally clean; snack shop at front desk had few choices & there were no vending machines in the building; breakfast buffet was $11 but we did not try it; tea bags & Swiss Miss hot chocolate mix were free in the lobby & ice machines were...