Cook Out — Restaurant in Birmingham

This is by far the greatest place I discovered lately and wonder how I never knew anything about The Cook Out. Well let me first say if you have never been before well you got to go check them out apparently they have multiple locations around Birmingham and other cities and I put my word on it you won't regret it and if you do then they has to be something wrong with you lol seriously though. The customer service was absolutely awesome and was very kind if I rated the Customer service on a scale 1 to 10 definitely a 12 no joke very professional and courteous. Now let move on to the menu they have a wide range of options available just like the type food served at a cook out hence the name 😉 but now as me and a friend went together we purchased 2 hamburgers however we wanted it with whatever topping we chose 2 chicken sandwiches 2 taco salads in a nacho cheese chip bag 2 order of Cajun fries and 2 soft drinks yes we were hungry very hungry but left stomach full leaving us with take homes well now here the good part about all this food with everything together the total was only around $21.00 and I had to ask was that for each but no it was for both I was blown away by this how could all that only cost so little??? So I'm starting to be skeptical cause not only a nice establishment with great customer service that was very professional you now have all this food for such little money how could this be maybe the food really sucked and had no flavor has to be it but wrong a big Wrong at that the food was excellent with great flavor so now you got nice facilities with professional employees that has great customer service with a wide selection of menu items with such a incredibly low prices and the food was just as good. So I definitely will be coming back and back to the location near Hoover . "Don't miss out at The Cook Out". That's my slogan copyrights I...

This is my first and last time at trying this place, the "Cook Out". I have never encountered people more RUDE in any fast food place! The menu on the board is overwhelmingly packed with information which would take more than 20 mins to sort through, read and finally decide on. I didn't want to keep the person behind me waiting so I asked a question. The woman was short and gave me a half answer which then required that I ask a followup question. I asked my question. I got silence, total silence, nothing. I thought the intercom wasn't working so I asked again. Nothing. I said "hello, can you hear me?". I never raised my voice nor was I in any way speaking in an angry tone. Another minute of silence and then the woman says "Pull up!". That's it. No answer, nothing. I had no idea what she took down as my order l, what i was going to receive, because I didn't finish giving her my order because I never got an answer to my follow-up question. I start to pull up to the drive thru window and start wondering if I should just drive away or take my chances. At this point its 9:30pm, im hungry and pretty much every other place is probably already closed. So I pull up to the window and I'm about to ask her about my order as she opens the window but she immediately barks at me "$8.45!". I give her the money and I was again about to ask about my order but she immediately turns around starts to another employee as she slides the window to close it, then she grabs a bag, open the window, hands me the bag, and again immediately closes the window, turns around and continues talking to the employee employee, completely ignoring me. I sat at the window for a moment, stunned at her rudeness. I couldn't believe someone could be so rude without any reason! I finally just pulled away, got home, ate the cold burger half was. It wasn't what I wanted and it was...

God, where do i even begin. First up, the "lady" taking our order in the drive-thru started asking for our order before we even pulled up all the way. I tried to yell out the window that we weren't even at the board yet because the person in front of us was not pulled up far enough. When we did finally get to the board she would ask if we were ready to order LITERALLY every 4 seconds. Next, since it was our first time there (AND LAST) the order board was like reading hieroglyphics. there were so many things on the menu and none of them were set up in a way to where they made sense. The 2 Order takers took turns asking over and over and over again what our order was. I did not get what I wanted and honestly I don't know what i wanted because I couldn't understand the order board while being berated by two order takers, rushing us through. 3rd... When we did get to the window to pay, the cashier was rude and cold and shoved our order at us without saying a word. I would have been offended but I could see on her face that she has a permanent attitude and will likely be nothing more than a cashier, ever. If she worked for me she would not even last 1 hour... And she would be gone with her nasty attitude and Lee Press-On Nails that were sharpened into long claws. Also, if you're going to hire someone that is the face of your business, choose one that has a smile on it. 4th....the Hamburger was a bland. Boring. Forgetful. The cajun fries were cheap dime store crinkle cut Frozen "french fries", if you could call them that with a straight face. The Banana Pudding milkshake was pretty damn good. Not the best I've ever had, but pretty damn good..... The "service" at this location, is pretty damn bad. We...