Absolutely terrible. When I arrived the kid at the desk seemed like he was in a huge rush for some reason to get me out of his hair. When I got to my room, there was zero pillows on my bed. I called down to the desk with no answer so I went downstairs to ask him for pillows, he told me he would have someone bring them up to me and didnt, so I didnt have pillows in my room until the second night. I asked for a wakeup call both days, and didn't recieve one. The second day the manager on duty did however call me at 7am to "remind" me that there was no smoking in the room and woke me from a dead sleep. When I tried to ask her what she was talking about and why she was calling me to tell Me that she couldn't even get me a moment to talk and quickly interrupted me to tell me " My house.keeping staff saw a large amount of smoke coming from under your door.". Then before I even had the chance to speak she had already hung up the phone. First off, there's maybe an eighth of an inch gap under the door... Not even enough to see light through it secondly, I was not smoking in the room, I was sleeping and the fact that she could call me to tell me that at 7am but couldn't call to do a wakeup call like I requested really pissed me off. I tried calling cooperate guest relations, which was an absolute joke, and they told me they would submit something to the location and that they would be given five days to respond. I tried to talk to a manager when I was checking out and the girl behind the counter told me there wasn't a manager there but she could help me. Come to find out, she was the one who called me at 7am about the smoke and she was just as rude in person as she was on the phone. Today was seven days and I still hadn't heard anything so I called the guest relations # again to be told that the girl I talked to, who told me she wasn't a manager, actually WAS the manager and that they would not be giving me any compensation for my troubles. There was only one employee, named Emily who was absolutely great, the rest of them.seemed bothered by my presence. This place is a joke and so is their cooperate "guest relations". I wouldn't reccomend this hotel to anyone because not only are the people that work there nasty, so was the room. If I could give it zero...
Read moreThe stay started out okay, even though it's not a real bed, it's on a strange frame like a camping bed. Room was small but clean. That is, we thought it was clean. Imagine my surprise after laying under the blankets watching tv for a few hours and flipping them up to get up and seeing a bunch of blood near my feet on the sheet. It was about 11 pm (we didn't check in until later) and I called the front desk, she said "oh my" and asked me to take the sheets to the front desk and she would give me new ones. So after stripping my own bed with someone else's blood on the sheets, I brought them to the front desk to be greeted with a "Hi how's it going?" I said well.....I've been better! To which the reply was "Oh yeah, that's not good." I gave the bloody sheet, took some new sheets and replaced them on the bed. There was no offer of a new room, no real urgency or concern. ||The following morning I go to the front desk to speak with the manager, and she says that she is sorry and is giving me half off of the room. Half off a room for bloody sheets? I asked her if she saw the sheet or a picture, she said that the front desk had taken the sheet and bleached it, but they said there wasn't much. A) a drop of someone else's blood on my sheet is too much and B) how is an amount of blood that covers about 1 foot by 1 foot on my bed not much? I showed her the picture I took because the front desk was trying to cover this up, to her credit, the manager was horrified, and she offered me the night for free. After all that, do I feel like a free night that I had to fight for was enough? No. But I can leave reviews I guess to warn people to completely strip their hotel room beds and not just slide under the covers. You never know what...
Read moreThe stay started out okay, even though it's not a real bed, it's on a strange frame like a camping bed. Room was small but clean. That is, we thought it was clean. Imagine my surprise after laying under the blankets watching tv for a few hours and flipping them up to get up and seeing a bunch of blood near my feet on the sheet. It was about 11 pm (we didn't check in until later) and I called the front desk, she said "oh my" and asked me to take the sheets to the front desk and she would give me new ones. So after stripping my own bed with someone else's blood on the sheets, I brought them to the front desk to be greeted with a "Hi how's it going?" I said well.....I've been better! To which the reply was "Oh yeah, that's not good." I gave the bloody sheet, took some new sheets and replaced them on the bed. There was no offer of a new room, no real urgency or concern. ||The following morning I go to the front desk to speak with the manager, and she says that she is sorry and is giving me half off of the room. Half off a room for bloody sheets? I asked her if she saw the sheet or a picture, she said that the front desk had taken the sheet and bleached it, but they said there wasn't much. A) a drop of someone else's blood on my sheet is too much and B) how is an amount of blood that covers about 1 foot by 1 foot on my bed not much? I showed her the picture I took because the front desk was trying to cover this up, to her credit, the manager was horrified, and she offered me the night for free. After all that, do I feel like a free night that I had to fight for was enough? No. But I can leave reviews I guess to warn people to completely strip their hotel room beds and not just slide under the covers. You never know what...
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