Best Western Plus CottonTree Inn — Hotel in Idaho Falls

WORST SERVICE. NO MANAGER OR SUPERVISOR ON DUTY. DIRTY. DISCRIMINATING. UNPROFESSIONAL We arrived late night and checked into the hotel where we were granted late check out.The bathroom toilet was dirty and the shower head and tub as well. There was dust on the sofa chair on and around the tv, glass smudges on the windows and tv. FINE- we were tired, hungry, and we usually stayed at Hilton properties but being so close to home we decided to choose a cheap option. What was not fine was the way we were treated the next morning. I ordered doordash for breakfast and my husband went to the front desk to ask about the order- they turned him away saying nothing was there for us, I called the front desk as I spoke to the door dash person and they sent a picture of the sign at the desk that they were away and let me know they waited but no one showed so they left the order and took a photo- the front desk spoke to someone else on the phone and said the order was there. My husband went to the store to get medication for our baby who was very sick and I tried to comfort her and breast feed her. There was loud knocking to the point where it felt like the police pounding, so I walked out of the bathroom in a towel to see what happened- June the front desk was screaming at my husband to get out and he tried explaining that I was in the shower and she wasn't letting him speak, so I got in between my husband holding our baby and June.I mentioned to her that I had requested a late check out and it was granted she said she did NOT CARE and that we had 5 min to GET OUT! I let her know that that was impossible, I was in a towel naked and the shower was running. She said she didn't care and that if we do NOT GET OUT she will call the police. I was upset as I was granted permission, then not only did my husband get yelled at but myself as yell in front of my child? No respect nor options and who hounds down a guest who has paid for their stay 5 min after 11 AM? I asked for a supervisor or manager and June said she was not a supervisor and no supervisor or manager work on weekends. I asked for the contact number of someone who is able to resolve this issue such as pay for a late charge, or provide us just 20 min to get me and the baby ready, anything besides being harrassed and screamed at by June.She said she would give me the number once I go to check out. She walked away saying we had 5 min or she would call the cops on us. I closed the door and quickly rinsed myself and got dressed. I had to change my daughter, and 10 min later another pounding at the door- I got an answer and June us there with a housekeeper next to her with brunette or red hair. I told her if she let me hurry and stopped knocking I would be able to get out of the room quicker. I closed the door as I had had enough of her threats and screaming. As I was changing my baby the door swung open and the housekeeper yelled at us to get out that she had to clean her room, "ANDALE ANDALE LETS GO" was the last thing she said before the door closed. After my husband and I left the room, we got in the truck and parked at the front to check out, it was before 11:30am. June and the housekeeper were smoking outside and saw us pulling up - as I saw them staring at us I thought June would come inside to assist, and I had to wait in their lobby- after a while I saw a housekeeper and asked her to get a front desk agent to check out. Finally June came in from the front doors and I asked for a receipt- she said she can not since I booked with Booking,.com I asked for something that at least showed I stayed here even if it had a zero balance. She gave me her GM and Sales business cards and said she could not. I took my door dash order and left. I have called and left a VM to the GM Jason- STILL NO CALL BACK. We checked out on July 1st. I have traveled around the world and stayed in many hotels and this by far is the WORST STAY and so close to home. We live in Jackson way and will definitely not be recommending this place nor...

This is a rather long review, because there is oh, so much to say! I’m not a particularly fussy person, just an average, honest, working person of modest means who likes to look for the good in my daily rounds. I really enjoy leaving positive reviews for places or services, and I do so often across several platforms. I recently traveled from western Montana to the Salt Lake City area to visit family and stayed the night in Idaho Falls. When I searched for a place to stay online, I saw several options for places that were under $100, but traveling alone and not being very familiar with Idaho Falls, I decided to play it safe and spend a little more to book a nicer place. Or so I thought. I booked a room at the Best Western Plus Cotton Tree Inn. I've stayed at a lot of Best Westerns and have always found them to be a pleasant stay. This one is a glaring exception. I’m a Best Western Rewards member, but even so my member pricing for this room still came to almost $140 all in ($136 and some change). I know that isn’t a lot of money to a lot of people, but it is to me. Still, I thought it would be worth it to know I would be getting a clean, quality room in a safe area. I was so, so wrong. Whatever happened to Best Western Hotels? They used to be almost the Gold Standard. They were a bit higher priced than many places, but you could always rest assured you were going to get a nice, clean room. Apparently, that’s not the case so much anymore, though the prices are still up there. When I checked in, the young woman at the front desk was very nice and friendly and had big smiles for everyone. But the room… I found myself wondering if it wasn’t some kind of Halloween prank. It was a good sized room with a good sized mini fridge; I will say that. However, that is where the positives end. I’ll share some photos, but here are just a few of the things about the room: The pillows honestly looked like someone’s head just came off of them and like the cases hadn’t been changed for a week. The pillow photo is how it looked when I walked in - I didn't touch them. (Honestly, it was so sketchy looking that I felt compelled to go to the nearest Costco and buy myself a new pillow!) The bedspread and sheets had stains on them. The upholstered bench had numerous large stains all over the seat. The dark and dated crushed velvet-like sofa was quite worn on the arms and the seat cushions were worn and stained up as well. The nightstand beside the bed was installed on the wall crookedly so that the surface of the nightstand actually tilted away from the bed. The ‘coffee table’ was a complete mess of chips, gouges, scrapes, spots, smears, and broken corners. The upholstery on it looked like it was from the 70's and was also stained and gray with years of dirt on it. I doubt even a struggling college student would own it. And worst of all, there was a large blob of some kind of mysterious, dried and hardened reddish brown ooze in the cupboard next to the mini fridge. Everything in this room screamed ‘cheap, run-down dive’ and is definitely not worth even $70 a night, let alone $140. On top of all of this, the next morning I found that not only did the room have ONLY DECAF coffee pods in it, but that a USED coffee pod from the previous guest was still in the coffee machine. (A call to the front desk yielded that they didn’t HAVE any regular coffee pods. WTH?? In a Best Western Hotel for $136 a night, they have no coffee?) Look, I’m far from being an uppity sort, but I do firmly believe that most people work very hard for their money and should be given a decent product for the amount they spend. This hotel does not offer that. I’m just glad I brought my sample sized Lysol Spray in my toiletry kit! My strong advice is to find a different place to spend your money and lay your head if you are in Idaho Falls. The Cottontree Inn simply is not a good value for the money, and frankly the overriding atmosphere is one of “we don’t care”. Disappointing and...

I am not one to leave reviews much, if ever. But I had to mention my experience here.

My family has this long standing tradition on New Years Eve—it started when I was very little (I'm 30 now). Every New Year’s Eve, my parents book a hotel room with a common room and a 24-hour pool. On NYEve, we play games in the hotel’s common area until about 15-30 minutes prior, when we head to the pool. We talk about our goals for the next year, and at the stroke of midnight, we say out loud what our most important goal is as we jump into the pool—(as if to solidify the goal). It’s a silly but fun family tradition. I was particularly excited for this year, as it was the first year my wife would be able to be part of our family tradition. We called around to see what hotel could fit these needs, and decided upon the Best Western CottonTree Inn in Idaho Falls. Over the phone, we stressed the need for a common area for our family’s games and a 24-hour pool. We were assured by the staff that they had what we were looking for, so we booked 2 rooms. Perfect. My parents checked in without a problem; even telling the front desk clerk of our plans. She seemed genuinely excited and they told her we would even share our treats. Around 6pm we gathered in the common area and started playing games. They weren’t loud games, just board games. Everyone was having good family time. Around 10:30pm I left for the store to get a few things. While I was gone, I got a call from my wife. Upset, she tells me that they are closing down the common area and pool, and kicking everyone out of those areas. When I pulled back into the hotel and came through the lobby doors, I saw several frustrated families, probably wondering the same things we were. I started asking around about who I needed to talk to to help clear up this misunderstanding. I was directed to speak and deal with ALICE. When I approached her about this obvious misunderstanding, and explained that we had double checked before booking and was assured that the common area and pool would be open to accommodate our plans. I asked ALICE if the reason why both areas were to be closed was because of any safety issues (broken glass, bodily fluids, security issues etc). ALICE’s answer shocked us. Her LITERAL reason was because she did not want to “deal with it.” I stated again what my family had done to select this place, and mentioned that a 24hr pool/common area was even listed on the company website. ALICE responded with something to the effect of “Well, I wasn't the one here at that time, and I did not agree to that." I asked ALICE if there was anyone else we could talk to. She ignored my request. So ALICE and I kept talking, and I pleaded with her to work out something. She finally “agreed” to open the pool again a couple minutes before midnight, until a couple minutes after midnight (Gosh, THANKS). She absolutely knew of our family’s traditions. She just kept shrugging her shoulders and saying that it wasn’t her problem, and just repeated to us over and over that she was not here during the “original conversations,” therefore they are not her problem to uphold. I tried so hard to calmly and kindly express to her our frustrations, which fell of deaf ears. Every time I mentioned my frustrations, I was met with more and more excuses. This whole experience was disheartening. My family, new wife and I just wanted to have a fun filled, relaxed New Year’s celebration, and because ALICE didn’t want to “deal with” her job, we all got robbed of our celebration. We have written letters locally and to corporate, with no response. I am again, not one to normally write a review, but this whole experience has made it that I will tell everyone and anyone that will listen, to not ever stay at this line of hotels. My whole family will not ever...