Quality Inn & Suites Los Angeles Airport - LAX — Hotel in Inglewood

Overall summary:||||Pros: The hotel location was perfect. The room and bed were comfortable. The breakfast was good. Hotel staff were professional and helpful.||||Cons: Hallways wreaked of marijuana. Elevators were both out of service during our stay, including an entrapment. The room had an unpleasant smell that persisted through our stay, not sure if it was mold/mildew or urine. Lighting in room was inadequate.||||Pet peeves: Charge for parking ($10/night). Pool not heated.||||In the future when we go to this area, due to the health & safety concerns noted in this review, we will not be staying here again.||||Detailed review:||||Hotel location/ease of access: The hotel is conveniently located very near SoFi Stadium and LAX airport.||||Hotel parking: At the time of our stay, there was a $10/night charge for parking at the hotel. ||||Hotel Amenities: ||||Pool: We stayed mid-May 2024 and the outside pool did not feel heated to me. There is no spa.||||Breakfast: The breakfast was good. The eggs in particular were of note to us as being good, as they were not the "normal scrambled hotel egg mix." The staff member in charge of the breakfast service ensured that all the food was refreshed in a timely manner.||||Elevators (concerns): This hotel has 2 elevators a main elevator by the reception area and a 2nd elevator in the other building. Upon our arrival, we noted the 2nd elevator was out of service. Halfway through our stay, when we arrived at the hotel around midnight, the main elevator was also out of service. We were surprised by this (we were on the 4th floor), and out of curiousity pressed the button. The doors opened so we mentioned it to the front desk person on duty. He said he would test it for us, as he thought maybe it had been fixed, and he got in the carriage and then became entrapped in the elevator on the 2nd floor. It seemed that he was the only front desk employee on staff overnight and the emergency call button in the elevator rang to the front desk. We called the fire department to get him out, and upon their arrival, we took the stairs to our room on the fourth level. The next day the main elevator by the reception desk was fixed, The 2nd elevator was never fixed during our stay.||||Non-smoking hotel (concerns): This hotel claims to be a 100% non-smoking hotel. Our experience did not demonstrate that to be true. The smell of marijuana was extremely strong in the hallways, and I'm pretty sure if you looked at it from space, you would see a marijuana cloud hovering over it. It was extremely unpleasant to us.||||Room space/comfort level: Our room was spacious and had 3 Queen sized beds. The beds were clean, fresh, well-made and very comfortable and I slept very well.||||Room Location/Noise level: We were assigned room 433, which was on the 4th level. The elevator was on one side of our door and the ice machine was on the other side of the door. During our stay, the elevator was out of order and the ice machine was barely used. We did not hear anyone in the room next door to us.||||Room issues (concerns): ||||Odor in room: There was a very strong odor in our room that never abated. We were unable to ascertain what the odor was or where the odor was coming from, we speculated that it was possibly the carpet (urine?) or the A/C unit (mold/mildew?). We alerted the front desk immediately after we checked in, and they offered to move us to another room (the 2nd floor room of this type was available), however, we declined, because the 3rd floor room was occupied and we did not want overhead noise.||||Carpet: The carpet in the room had several large stains.||||Lighting in room: The lighting in the room was inadequate. There were no bedside lamps, just an LED strip between two of the beds - there were two toggle switches, but the same lights came on for both switches. For the third bed, there was no lighting at all. There was an overhead light in the middle of the room. No lights at all on the far side of the room.||||Hotel staff: The staff at this hotel were extremely professional, helpful and took great pride in their work. I was very impressed with their thoughtfulness. For example, I always request an extra comforter as I get very cold when I sleep. At this hotel, I was provided an extra comforter upon request, and the staff member who brought it had put it in the dryer to warm it up for me. I am so impressed with the hotel staff. Their hospitality skills would enable them to easily work at a 5 star resort, and in my opinion, were the primary redemption...

My partner and I stayed there 10/15-10/16. Upon entering our room we were immediately greeted with the overwhelming scent of cigarettes. Unfortunately that was not the worst of our experience for a 1 night at "Quality" Inn. Our car was parked in the hotel parking lot over night which has security cameras. The morning of the 16th while we were checking out we realized someone had hit and run our car. I spoke with Iveth who gave me the contact info of Akash Patel, the general manager. I spoke w Akash and informed him of the situation. Contacted my insurance, and the police. My insurance rep continued to reach out to Akash, and I did as well following the incident every few weeks. Akash was aware that this was an active and ongoing investigation as I had spoke to him several times asking if the police had stopped by to view the footage and my insurance rep continued to ask for updates from him as well. I even asked if me or my insurance rep could have a copy or view the footage- as the police were telling me they were severely understaffed due to the pandemic and it may take a while to get an officer out there, which I expressed to Akash. Akash told me that was not possible to view the security footage as only police are allowed. Fine, understandable. However what i don't understand is Akash Patel deleting the security footage he assured us he would keep a copy of. He is aware we are seeking the other party for damages, my insurance rep was in consistent contact with him, i was as well. He has the absolute audacity to tell us that "if it was so important" why didnt we obtain a copy of the security footage. I thought we were unable to get a copy or even view the footage ourselves? So whats the story Akash of Inglewood Quality Inn? Whats the reason you are impeding an active investigation and deleting necessary evidence? Your absolute negligence is disrupting due dillegence. What kind of "quality" is that exactly when you cant even guarantee my safety and security in your establishment.

*In response to the owner: May I have your contact name & address & phone number for further discussion of the incident and repair costs. The damage repair cost is hefty. If Mr.Patel did not erase the footage and have allowed the Inglewood Traffic Investigator do his job & identify the perpetrator, the repair costs would've been covered. We prefer that we give the owners the opportunity to cure the damage before utilizing legal help. City Hall and the court are willing to help us but we prefer the resolution be attained through the owners and us.

It costs $3779.61 to repair the vehicle damages incurred at their hotel. We, as owners are asking Dahya Investment Inc. to pay for the cost to repair. It is their obligation due to the willful disregard ( negligence ) of the General Manager, Akash Patel. He was aware that there's a Police Case filed on the day of the incident, 10/16/22 and he has ensured that the security footage will be saved. However, he decided to erase the security footage and assume the Traffic Investigator's job ( Inglewood Police). Akash deliberately erased the footage & completely disregarded the...

BE AWARE — MOLD FOUND ON PILLOWS !

The only acceptable and good 5 star review I would leave here is for the housekeeping lady who took care of the breakfast area. She was very sweet and kind and mastered to keep the area clean regardless of the headcount that maxed out the room for everyone to eat at. The area was clean, and the food was refilled as soon as it was low and she up kept with the cleaning and wipe down throughout the time everyone was eating. I did not get her name but I thank her for that service.

As for the experience in renting out the room, it was not quite what was expected as some of the reviews say nor the pictures posted online. The smell smelt like a wet dog. I had called for the maintenance guy to see if there were any type of cleaning products or Febreeze to at least it out the room. He did bring a cleaning supply and said it was “Febreeze” but while spraying it, it smelt like pinesol and looked to be a mixed cleaning yellow product.

Housekeeping lady did a good job at cleaning our room when we weren’t in the room.

However, on our last day, ready to check-out, we’ve noticed MOLD on the pillows that we slept on!! We hadn’t noticed it while being here. We bring the concern to the manager Claudia, and she responds right away with apologizing about the MOLD and said “We will take care of you and we’ll need to investigate this more” and asked us if we requested for room services and mentioned that “maybe the housekeeper was not aware” and then proceeded to call head of housekeeping and they both went into another room, and came back and explained that we had booked with a 3rd party and to contact them to contact the hotel. Soon as I step outside to call Priceline (who we booked with) and got them on the phone, a minute later, I went back to the front desk and the manager Claudia was gone and 2 front desk ladies were there. One of the front ladies then told me “Oh the manager approved of 10%” To my understanding, my other half was not already feeling good while we had our stay here and it simply could be because of sleeping on pillows that had MOLD on it.

We end up leaving because we were just kept getting put on hold with Priceline. We finally see the manager in the breakfast area with other employees, having a meeting while she sees us waiting in the lobby the entire time. Let alone, having food delivered for their lunch, which I am understanding of it. But there’s a serious concern happening in her lobby and she continues to carry on without even trying to help us.

10% is something to offer but not if a concern that includes HEALTH in it! Mold can carry a lot things that will lead to an illness! Just very unacceptable to how the manager was so quick to “investigate” and gives the results of investigation of a 10% within a couple of minutes!! DO BETTER!...