El Pollo Loco — Restaurant in Inglewood

El Pollo No-Go!

Just a quick review here as I was not that impressed during my visit here. I stopped into the El Pollo Loco as I have eaten at this chain many times. On this visit, I did have some communication issues with the people taking my order. This wasn't a case of a language barrier, just an employee who couldn't quite grasp what I wanted to order. I walked into this location as I was staying across the street at a hotel. I didn't want anything too heavy as I was heading to the beach for a nice walk and hopefully a run before dark. I was ordering from the under 500 cals menu which I have eaten from before at other locations. I ordered the Black Bean Chicken Bowl, the Homemade Tortilla Soup and a piece of a la carte Chicken breast. The first two items went without a hitch and but the employee kept trying to sell me a chicken meal even though I had stated many times, I just want one piece of chicken. I had to tell her that I was eating alone and that I only wanted one piece of chicken three or four times. I then saw someone meticulously pick out a piece of chicken breast for me and I asked if it was white meat. They replied yes and that it was just made fresh....hhhmmm it looks like it was sitting with other pieces of chicken that had been out for a while sitting under the heat lamp. Anyway, I sat down and started on the Chicken bowl which wasn't too bad, but it seemed like it had been made a long time before I ordered it. The avocado was mushy and the chicken was on the salty side. The soup which I have had before wasn't bad but it was a little bland. The chicken, however, was dry and hard. I broke my plastic knife or fork trying to eat it. I brought it back to the counter for another piece and the young lady told me that they don't refund chicken lol. I told her again that I just wanted a fresher piece of chicken again she retorted with "we don't give exchanges". Anyway, I left the chicken on the counter, drank my soup, and headed out to the Beach as I had had enough. Please note this was my experience and it may not be yours. El Pollo Loco, for the most part, has always had good food. This time Attitude and rock hard chicken...

I came here last Sunday to get food for my family I love the pollo loco franchise they have some of the best chicken but something about this store makes me disappointed. I ordered a family meal the chicken tasted boiled not like the usual grilled chicken. The rudest cashier not taking his time and rushing me. His name was Ronaldo had cold expressions. Next u got a burrito for my sister not only did I get the wrong burrito my sister is allergic to avocado it was packed with it. I was so disappointed I had to eat the burrito and I went to buy my sister something else to eat. The tostadas lacked chicken I got the double tostada and it had barely any chicken the rice was cold and the crunchy tortilla tasted rancid and was burnt for some reason like the oil was burnt. Just tasted awful. I wouldn’t come back to this pollo loco not worth the money and not worth the time . And not worth having to deal with rude workers. Lack of...

Restaurant is dirty, no clean tables to sit at, garbage is over flowing... and don't get me started on the bathrooms... out of toilet paper, paper towels, soap, and pee on the floor. The manager Jessica is rude and passed off a half chicken meal combo with no thigh, and a wing pulled apart as a leg.. spent 17 dollars there to get attitude from a "manager" who obviously doesn't know how to do her job. Completely unimpressed by the lack of customer service and trying to rip people off. Was argued with by jessica, saying that was a correct half chicken when it clearly wasnt. What happened to customer service these days. When you spend your hard earned money, you shouldn't be ripped off or hustled. We should get what we paid for. I Will never go to this location again if any of el pollo loco restaurants for that matter. Horrible first experience. If I could give this place 0 stars I would in a heartbeat. Completely...