Panda Express — Restaurant in Inglewood

Dear Panda Express Team,

I’m a routine customer who regularly visits your restaurant after my dialysis appointments. After a physically exhausting treatment, I look forward to a warm, satisfying meal — something your food has consistently provided in the past.

However, during my recent visit to your 4940 W Century blvd store, I was treated rudely by a team member named Wendy. I politely requested that my teriyaki chicken be cooked a bit more, as I prefer it well done, especially after my treatment. Unfortunately, she refused to accommodate my request and served me a noticeably small portion, unlike what I’ve received on previous visits.

Feeling disappointed and disrespected, I left and went to your other location at 3351 West Century. The staff there were courteous, and the chicken was perfectly cooked — exactly what I needed.

This experience left me feeling not just dissatisfied but unvalued as a loyal customer. I hope this matter can be addressed appropriately so others don’t face the same...

I ordered the Angus steak and Beijing beef When I asked for the full order of Angus steak they said that is a full order if you want you can pay for more and get a double order I said that's not a full order look at the difference between it and the Beijing beef you pile the Beijing beef on and it's overflowing the Angus steak it is just a small scoop And I have to pay extra because it's premium for the Angus steak so at least give me as much Angus steak as you did Beijing beef the lady said no so I left. Went next door to WaBa grill. I go to Panda Express all over the place Boise, Idaho Falls idaho, Ontario Oregon, Burbank, Pasadena, North Hollywood California and I've never had this problem before but at this location They had an attitude and made it sound like I was the one that was wrong so I'll never Come here again it's not just about the food but it's also about the service the food can be good but the service bad and I don't want...

Im not going to dock stars, but what is up with that man Erick (black shirt panda) he must be some sort of manager. He can barely speak English and was extremely RUDE. Maybe this job is not for him if he can’t handle the pressure.

=Update= Panda Express corporate made it right and gave me a voucher for the inconvenience. Thank you Panda Express for telling me the steps you will take to improve the customer services. I will come back.

This team needs to improve their communication and customer service. Completely unacceptable wait time, despite ordering online and coming on TIME. I cannot believe the smug the girl had when she acted as if the order mix up was my mistake. I hate to break it to them, but computers don’t lie. They didn’t even apologize for the wait. I waited over fifteen minutes for an online order that was “complete” and “ready” for...