Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr — Hotel in Jacksonville

This was the worst hotel I have had to stay in ever. I booked the hotel via Hotwire as I had previously used the site and got amazing prices on wonderful rooms (in Jacksonville for the same weekend event) over the past few years. However, this was a huge MISTAKE. Getting a different hotel would have been too much of a hassle for a busy festival weekend. Upon realizing that we were going to make it closer to midnight than 8 or 9 as expected without traffic (driving up from South Florida), we attempted to call the hotel to inform them that we were on the road but needed late check in. First, the phone rang with no answer. We called back again, to have the phone picked up and immediately hung up. The third time we called, we got someone on the phone (they did not give a name). They were very short with us and sounded annoyed that we needed late check in stating "you have to be here before 2am or you can't check in." Okay, not so bad, sure, it could have been said in a much more professional, less annoyed tone of voice, but I understand that hotels have policies that people must abide by. Fast forward to midnight. We arrive to the hotel. At first glance, in the darkness of night, it doesn't look too bad. We walk up to the door of the office to check in and it's locked. There is a phone near the door to call the desk after hours, however, it's broken so we knocked on the glass door instead. We were let in by the man working the front desk. Upon checking in we are informed that our room is a smoking room with a queen size bed. Not a huge fan of smoking rooms, but at least we had a queen sized bed and it was way too late to try to switch rooms so we take the key and drive over the our room in the back of that complex. We walk in and the room reeks of smoke, which the staff attempted to cover up with 99 cent gas station car air fresheners shoved in the wall unit air conditioner. The bed was NOT a queen size. I am a pretty small person all around, but my boyfriend is a big guy, and we have a queen size bed at home. This bed was MAYBE a full size. The two of us barely fit on it. Not to mention that it was like sleeping on concrete, with the stiffest, itchiest sheets imaginable. The room looked like it was falling apart. The knobs on all the furniture were missing and overall, the condition of the furniture was old and dirty. I thought we could grin and bare the conditions but it kept getting worse. Come to find out, house keeping (if you can call it that) had not given us any toilet paper or wash clothes (we had one towel). In the morning before we left the room for the day we spotted house keeping and asked for some towels, wash clothes, and toilet paper. The lady literally just stared at us like we were the biggest inconvenience she had come across in her job and we had to just grab them off of her cart while she stared at us and put them in the room as we left. Now getting to the bathroom. It was surprisingly clean compared to the rest of the room but after a 12 hour day in the sun and dust at Metropolitan Park, crushed up against a million other people's sweaty bodies all you want to do is take a long bath, right? HA! Talk about NO water pressure. And I really mean NONE because the morning we left we could not even shower as the water would not turn on. We got the faucet to barely drip... How can they have NO WATER? I was SO happy to leave my vacation for the simple fact that I needed to be in a clean bed somewhere with running water. When we checked out, I was terrified I would get charged for late check out because all the girl at the front desk did was write our room number (no names or any other information) on a piece of loose printer paper. Luckily this did not happen...but come on.... I guess I learned my lesson about Hotwire... sometimes you get a REALLY nice room, other times you get this pile of dog crap of a room for the same price. Oh, and Hotwire deleted my review so I will be posting it in several other places to save people the trouble of staying in this god...

If I could give NO stars I would. Let me start off by telling you. If you're seeing this review, for the love of GOD, do not stay here. Please. I am doing you a favor. Let me tell you guys about MY stay. My house had plumming issues so we stayed here for a week. When we first entered the room had the foulest odor I've ever smelled. We sprayed scented perfume and then we go in the bathroom it was grotesque. There were DOG hairs in the tub and it smelled like hot animal. So we asked to get switched they switched me and 3 other people to a one bedoom room. We then asked to get switched again and they said no, and thathe we'd have to pay for a whole new room. So we called hot wire and got switched. We get in the room, and it seems ok. I go to set my food down on the table there is ANTS everywhere. Literally. Ants in your bed, ants on the wall, ants on the counter, ants in the sink. I mean it's millions of them. Then they have ROACHES. I was laying in the bed and a roach casually walked past, roaches were every where. So in between battling off roaches and ants, and sometimes at night moths that got ib, it had the nerve to be a lizard in my room one late night. I tried to catch it, it ran out the room through a hole in the AC. I'm sure that's just the first one I had happened to see. The bottom of the tub is chewed up brutally it doesn't even look fit for a pig to bath in. I went out and brought cleaning supplies and cloriz wipes to try and keep the bugs away and make my weeks stay worth it, but they are INFESTED. Day 2: I'm sleeping, the fire alarm goes off. I jump up at the speed of lighting go outside and I see nothing. Go back inside nobody picks up. Then some men are knocking on my door, came in and checked my detector. Besides that the power is going in and out. I came outside and found maggots on the roof of my car, and I told them I think it fell out of the trees they have uo, and they told me to go drive on the highway and don't worry about it. This old creepy man works there, he told me I was having a bad hair day, asked it it was my real hair, then used profanity in a conversational way. He was at my door too asking if he could don a sound test, I was there alone at the time, but I don't trust him. Hes weird. This girl who works there with this stiff weaved bob is rude. They watch you like a hawk at breakfast with their dollar coffee and family Dollar food, and my grandmother called me, and I guess because it was a out of town number they charged 30$ to my bill. Towels are like gold here. You have to walk outside or drive way up to the front just to drop them off, housekeeping doesnt guve towels they onky use them for rooms that theyre cleaning. They clean once a week, and i had a housekeeper come on my last day she banged on my door and when i said yes "she said never mind, blank blank dont have to get smart, then began to talk bad about me with another co worker. I heard everything she said through the paper thin walls. There is prostitutes out here i heard screams at 3am, i looked out the window it was a woman and some guys and they were arguing about something sounded like a shoot out ready to happen. They don't want to give you towels and housekeeping never comes. Please. Save your money. I am itching when I think about it. Oh yes and there was blood on my towel and blood in my sheets the blood was brown but it was blood. I threw them out. I also got a rash on my face it was hives and I don't know what caused it but I think I...

There's a hidden $100 deposit that they don't tell you about till after you reserved and paid for the room the staff there are very rude and unprofessional. There's also an extra $150 fine if you are accused of smoking in the room whether you smoked or not and you will be charged. And do not pay for a second night until they have inspected your room after the first night because if they accuse you of smoking in the room you will be told to leave so you lose your money you paid for the room that night. So you'll be paying $100 deposit they will keep and $150 on top of that and will be told you have 10 minutes to leave and forfeit your night's paid reservation and you will not be allowed to stay there again and this is all according to their accusations of someone smoking in the room whether they did or didn't it's up to their judgment. Very shady business from the management going down to the employees. I can't emphasize enough how rude and unprofessional one of the employees in particular was. I could give her name but she wouldn't give it to me who are the managers name and when I asked for a corporate number she told me to look it up. She conducted and aired my business right in the parking lot in front of the room and all the guests there. And personally verbally attacking a family member with insults of them not having any money when they were the one who paid for the room. Then as I'm speaking her and the other employee with her turn and walk away while I'm still talking. She also got very annoyed with any questions that I asked her. My first experience with the rudeness there is when I went into the office to check in and the manager coming in asked me if that's my car parked outside and I said yes then she asks is that person sitting in the car staying in the room as if to say right off the top that I'm lying cheating trying to rip them off for an extra person in the room and the fact is that I rented the room for two occupants and only one person was going to stay there. So even if they didn't tell me I couldn't stay there again believe me I wouldn't and won't. It's not like it's some nice hotel I think they're rated a two-star and that's stretching it a bit. I've read reviews of some saying that they have roaches and bed bugs and others saying they've had similar experiences as mine with the deposits and fines and hidden fees and getting thrown out and keeping your money, complaints of maintenance and nosy and noisy neighbors. In my opinion they need to either do a complete staff turnover or shut the...