Jay Peak Resort — Hotel in Jay

Enough is enough. Welcome to the land of “NO”. We have been coming here for 30 years and despite the new buildings, it’s the same horrible customer service and experience. We are done. Last time.

Over the last 3 days, we tried to purchase lift tickets for the next day and were told “NO”. We then wanted to reload the ticket online and the server was down and won’t be up until January.

We wanted to buy a restaurant gift certificate for someone and we were again told “NO” because they didn’t have any. At the water park, my daughter was told “NO” when she asked for the wristband the employee forgot to give her less than a minute ago.

Wanted to buy a lift ticket at ski rental, “NO”. Call for a shuttle 30 minutes before a massage appointment. Got to the massage late and asked for the full 80 minutes we paid for, “NO”.

Someone needs to take charge of this place and start paying attention to the customer experience. Luckily, I won’t be experiencing this anymore. Done for...

Jay Peak Resort is honestly one of the best places I’ve ever been to. The views alone are incredible mountains everywhere, fresh air, and a peaceful vibe that makes you want to stay forever. The slopes were perfectly groomed, and the snow felt amazing to ride on. Everything felt super well taken care of, from the lifts to the lodges. The staff was really friendly and made the whole experience even better. It wasn’t just about skiing or snowboarding the whole place had this fun, relaxed energy. The food was surprisingly great too, which is rare for a mountain resort. I loved how easy everything was, from renting gear to getting on the trails. It’s the kind of place that makes you forget about everything else and just enjoy the moment. I’m already planning my next trip back. Amazing during ski Szn I could get sendy with the boys...

The good :

The ski was fantastic, even with the below average amount of snow we got this winter, Jay Peak made it work ! The trails are well groomed, the glades are challenging and the staff was amazingly friendly and cheerful.

The neutral : The lifts are starting to show their age, but they still work and they give you access to the skiable area.

The not so bad but not so great : Food quality at the cafeteria is subpar and expensive. Might as well go to a proper restaurant.

The bad : No water fountains to be found. Really nice to have to buy...