Holiday Inn Kansas City - Downtown, an IHG Hotel — Hotel in Kansas City

Bad experience with reserving rooms with Hotel INN in Kansas City, Missouri address: 770 Admiral Blvd, Kansas City. I had made an incorrect reservation the first time being (4 rooms for 1 night) and cancelled it yet I never received my money that they supposedly “We never authorized it” though my bank account says other wise and he also said (Front Desk associate said) “ I don’t know where your getting $600 something from” and I had explained that it was the total of the cancelled reservation. So I was hopeful and decided to make another reservation because they said I would get my money back (which normally happens in all classes of establishments) and I was originally charged $600-700 something for the new reservation for three nights October 17,18,19 but this morning of October 21, 2024 they charged me instead $800 something after I made a complaint of not receiving what I was promised, that they would give me back my $600 something from the first incorrect reservation that I CANCELLED. Ever since I called the first time when I wanted to cancel the incorrect reservation up to now, I was tide with it being difficult to reach a front desk associate. The front desk associate told me he would get back to me since he had a “customer to attend” but in an ANNOYED TONE and I was keeping my calm with him and told him “ok” and he never got back to me so I redialed their number and received the same treatment immediately when he re answered the call, he didn’t give me the chance to talk. ( I had a previous incorrect reservation times ago with another hotel and I used the same bank card and they was quick to give me back my cancelled order.) So no it’s not what that front desk associate thinks happened. Please save yourself the hazle and don’t make a reservation with them if your prone to accidentally making an incorrect reservation because it would be hours and hours of trying to getting hold of Customer service and getting your money back.

Normally I don’t do reviews and never in my entire life have I had a reason to make a bad review until now. If I can save anybody from these experiences I’m doing it because I would want somebody to...

I had booked this hotel because it was closest to our conference. I used points to pay for the room. Booked for 2 nights. The room was a little noisy from the highway next to it at night. Only reason I gave the room 2 stars is because it was clean and the decor was updated.

On day one after checking in and going to get some food, we came back and as we were getting out of our vehicle we had someone approach us asking for money and was looking for a place to stay. He got up within 5' of my wife and I. I told him I didn't have cash and I didn't know of any place he could stay. I also told him he needed to back up out of my space.

I told my wife to start walking in. He started following her and I started walking toward the front door after him. He walked in the hotel as did my wife and I. My wife and I walked to the elevator and I kept my eye on him. He walked around the lobby and bar area. My wife and I went to the room and I went back down to the lobby. He was at the bar drinking a beer and looking at the menu.

I went to the front desk, asked the person behind the counter if the bar area was open to the public. He said it was. I told him what had happened and then I returned to me room. Just was a sketchy thing happening and we didn't feel very safe, especially in the parking lot.

On day two, there was a blizzard warning that came up all of a sudden so we decided to leave a day early so we did not have to try to leave Kansas City during bad weather. I went to the counter and talked to the person on duty. He said because it was past 4 pm he wasn't able to take the charge off for the second night, but to contact IHG, explain the situation, and they could possibly refund me the points. He was supposed to go ahead and check us out at that time...I later found out he did not.

I called IHG the next morning and they still had me checked into the room. He never checked me out, I was also charged another $25 for parking for the 2nd night.

Not a great experience and did not feel very safe. I would not...

We stayed at this Holiday Inn while we were in town for a college football game at Arrowhead Stadium. We appreciated how accessible the hotel was not only to downtown but to the Interstate for getting to other parts of the city. The lobby was clean and welcoming and our room was spacious and clean as well. We appreciated that there was an actual, on-site parking lot rather than a garage like many other downtown hotels. We declined housekeeping service during our stay but did appreciate the availability of daily housekeeping if desired. We only ate breakfast at the on-site restaurant one day but found it to be tasty and a good value. Our room was on the North side of the main wing of the building, which means we were next to I-35 and so experienced a fair amount of traffic noise (which is the only reason for 4 stars rather than 5). TIP: request a room in the South wing or at least on the South side of the main wing. Hand downs, the best part of our stay was Mitch, the evening bartender. We really enjoyed chatting with him about a variety of topics and he set a great mood in the bar. His playlist is a jam! He's also a great mixologist. I mentioned a drink I had had earlier in the day at another establishment and he set out to recreate it, with a stubborness and determination that was equally touching and amusing. :) The first night we met Mitch, he gave us a handwritten list of recommendations for restaurants, bars, etc. and every place that we visited off his list was an absolute hit. I hope Holiday Inn knows what a gem they have in him and make sure to keep him happy so he'll stick around. Overall, this Holiday Inn location is great and will likely be our go-to hotel in Kansas City...