PriceCo Furniture — Local services in Kent

My husband and I found a sofa, chair and a half and ottoman we liked and PriceCo and waited until Black Friday to see if there would be any deals on the pieces we were interested in. After working with Kendrick the weekend before Black Friday and on Black Friday his manager decided that the only discount to be had was $60 dollars off the combined pieces.

I'm not technically complaining about that. I get it. Prices are already reduced and some places just don't have great black Friday events. we decided to purchase. We were told they had the sofa in stock and the chair and a half in stock and could be delivered the next day. The ottoman we had to order, and would be 6 weeks out. We were pretty happy with the short wait on delivery since they had some of the pieces in stock. Last minute we found a bar stool we liked on the floor and noticed is had a tare in it. We offered the manager instead of the discount to just be able to take the bar stool instead. He walked over to the stool to inspect the tare and said "did you just do this?" Right after he said he was just joking. But this man said that comment dead pan, straight faced.

He agreed to the sale and said that the stool would be as-is. I'm not even complaining about this portion. I thought the man was odd, in how he handled that part of the deal, and was a little disappointed that their Black Friday deals were non existent. At this point I was still pretty excited about getting new furniture the next day so I shrugged that off.

Saturday comes and our chair and a half and sofa are delivered. The sofa was not wrapped (which I didn't think anything of) and the chair was not wrapped either but we noticed that there was a tare in a corner so requested a new one. The delivery man said a new one could be out next Wednesday, which was perfect for our schedules. We were happy with our couch. Wednesday comes and a WRAPPED chair and a half is delivered. My husband asked why this chair was wrapped and the delivery man said that it's because it's new versus off the show room floor. WHAT?! Your telling me the sofa my child has been climbing on and crawling all over is off the showroom floor and this wasn't disclosed to me? AND I paid full price for a floor model?

I called PriceCo and very reasonably asked why I paid full price for the floor model and why this wasn't originally disclosed to me before I purchased? I was told by Jamie and Kendrick that they are confident that our sales person (Kendrick) told us that there were no others in stock and that we would be getting the floor model. And that Kendrick recalls looking over the sofa with us and it looked in great condition. This is a lie. And at no time was it disclosed to me that I would be getting the floor model. I would not have purchased this sofa had I known that. Pretty much PriceCo took the he said she said stance in this situation. And threw out a bunch of sales lines "that's the only one left" and "they no longer make that model any longer"

I feel like this whole situation was bullshit and that PriceCo told me to go pound sand when I took my concerns to them.

Make sure if you purchase from this place that you know if your getting the floor model or brand new items. And make sure they are WRAPPED when you...

Buyer beware they are more then happy to take your money and sell you a protection plan for your furniture. My husband and I had been into the Kent location before to buy a mattress it wasn’t the best mattress but it served its purpose. We decided when we purchased a new home in August of 2017 to go back to the Kent location. We went in to furnish at least three rooms. We started with two rooms by buying a sectional for one room along with a coffee table and a couch recliner for another room. We paid extra for them to deliver it. We purchased the montage protection plan. In December we noticed that the sectional had two different places where the material was fraying. I called the store in Kent. I was given the protection plan montage information to contact them to have it fixed. I called montage and they said it wasn’t them because it had not even been a year yet. Montage told me to take it up with the store because it would be a manufacture defect. I called the Kent location back and the manager asked me to send them some pictures and they would get back to me. It is now the end of April and the Kent Price Co is telling us that it will not be covered. This sectional is not used very often my husband and I are Rarely in this room. This is not something that we had done. If we had done it we have montage it supposedly covers damage. We are tired of the store accusing us of doing something to the sectional. My husband talk to the manager and was told you just need to tell montage what you did to it. Please save your money and time and go somewhere else to buy furniture. Go someplace where the manufacturer stands behind their product. I have went through some of the reviews and it sounds like the manufacturer does not stand behind...

Please do not buy anything from PriceCo. The delivery guy showed up at my place after making me wait for over 6 hours and was forcing me to accept a dining table and chairs that had many scratches. When I refused to take the items, he started calling me names, like stupid, ridiculous, and clueless since I do not know the difference between a scratch and wood. He was yelling at me to the point I felt uncomfortable and unsafe in my own home. I asked him to leave or I was about to call the police. So he left. The next day, I went to the store to report the incident to the manager. He asked me to show him the scratches, which I did. But then I asked him to give me back my money and told him about the previous day incident. He then told me, he will not return my money back. I can take the scratched items after paying delivery fee for the second time. He refused to give me back my money and suggested I should go ahead and sue them if I like. They are rude, arrogant, disrespectful, and have no sense of customer service. Since when calling names clients who are not satisfied with the products sold are acceptable? Stay far away from that store. This...