Majestic Hotel — Hotel in Lake View Township

People possess the privilege to share their experiences from their perceptions. Whether it be recommending a hotel or journaling an entry into one's notebook recalling a previous joyful experience. Perceptions do not necessarily accentuate a parallel to honesty. One can share their experience with complete fabrication. I will often read reviews prior to selecting a hospitable location for a place to lay my head and I am often amazed at how some people find nothing good whatsoever to say about a place and I conclude that such behavior is simply an unfortunate perception of how they see themselves unknowingly. Negativity, pessimism, and narcissism from these borderline personalities will lambast with full throttle vengeance attacking an establishment such as The Majestic for having the audacity to not control the trajectory of a Chicago Cubs baseball game with ensuing traffic complications There are several reviews I have read here where people lamented the fact that they had to walk a block from the parking garage to the hotel lobby. The average cost of garage parking for 24 hours loudly rings in a whooping $60 in Chicago. At the Majestic you will walk a block with the discounted price of $25 for 24 hours with in and out privileges. With valet service. If someone is complaining about that as one woman did because was running late for her dinner reservation, then you have bigger problems that lie ahead because you will not park your car at the front door of any restaurant whatsoever in America's second largest city. What bothers me about negative biased reviews is they can discourage someone such as myself leaning towards hesitancy in which I could have ultimately made a decision to stay elsewhere and I would have missed out on the opportunity of a lifetime. Several people have pointed out how the building is old. This kind of thinking is dangerous. It stems from an American culture that is obsessed with youth brandishing an unfortunate side effect that the elderly or anything advanced in age is of no present value as it was back in the day. Yes this building is old and thank God a it is beautifully preserved. It is gorgeous, immaculately and wonderfully designed with current modern fixtures such as the beautiful lamps in the rooms. Fabulous shower heads. A beautiful modern ceiling fan above the bed with beautiful light sconces in addition to an air conditioner operated at the level of comfort you select. A mattress I wish I could have taken home but the security deposit would not have covered the cost if I would have stolen it. LOL. The housekeeping engages with you offering extreme courtesy and a sense of welcome. General manager Roxana could not be more of a consonant professional providing information at the drop of a hat to any given question. She even drew a map backwards tl so it would face me telling me how to get to Walgreens. Lol. Then there is Amelia. She could be the subject of an entire review herself. I would say in the 24 hours I was there that I have made a good friend in her. We laughed so hard that we cried. We were able to exchange beautiful stories with each other including my reason for being in the city which was having the blessing to offer a lecture at Loyola University. I am forever grateful to The Majestic and it's majestic operations. My review is not only perceptive...it is...

I have to say that this is the worst hotel I have ever stayed at in my nineteen years of living. I was not able to sleep until after 3am and now I am writing this review in the morning lying on the hotel bed. We checked in just after 10pm and were baffled by the parking service at the hotel. Parking required a walk to another building's parking lot and a five minute walk outside back to the hotel after parking in the cold winter months. After we checked in, we found that the room was very cold and the air conditioner only blew cold air. So we called the front desk to get help. I felt cheated because the room temperature was still very cold and it did not work as an air conditioner, but it was the air conditioner that was guaranteed when we checked into the hotel. So I called agoda's customer service to ask if I could return the room for the next day. The customer service was very patient and he explained to me that the front desk of the hotel was equally very impatient with him, and the front desk hung up the phone before he could finish his sentence. As with my experience, the service at the front desk was very bad. The most outrageous thing is that the receptionist hung up the phone without addressing my problem at all when I asked for help, but the receptionist told agoda customer service to send someone to help me solve the problem but I refused. I was very puzzled, even if the service attitude is bad, not only cheat the consumer but also cheat the mediator. After customer service continued to communicate with him, (thanks to customer service, I was really angry to no patience to talk to the receptionist) he promised to give us a new room.

After changing to a new room, I found that there was a HEAT ONLY vent. When I questioned the front desk why the first room didn't have one, he impatiently said that some rooms just don't have one. Why didn't they give us a room that was available? I felt very puzzled. The cold problem was solved, but the radiator in the new room was creaking all night. we couldn't sleep, tried to sleep for four hours and had to put up with the noisy radiator in order to keep the room warm in the snowy weather. after trying for more than three hours, we turned it off at 8:00 am. We are now unable to sleep and we are very tired of changing rooms continuously and still not being able to sleep. What I regret most is that I booked two nights at a time, which meant I had to put up with the second night. For the same price or plus 20 bucks it was perfectly possible to stay in a better hotel downtown, I was ridiculous to choose this hotel thinking I could get a lake view room. I was so helpless that I couldn't get the front desk or the platform customer service to solve the problem when the hotel didn't match the description at all or even cheated the consumer. To defend my rights at this time do I have to call the police? I'm sorry in advance if this is a ridiculous question, because I have lived until now 19 years old have not encountered such a disgusting hotel. Finally I want to say to everyone reading the reviews, the rating of 4.2 do not know how to play out, maybe there are fake ingredients. Don't ever come to this hotel! Otherwise you may have the worst travel experience ever. （I made a video about the weird noise，is too loud to sleep even we turn off it,the bed is also too small...

In planning a weekend trip to Chicago for my husband's birthday, I booked a room at The City Suites Hotel on Belmont. Ideal location as I bought Cubs tickets. I was able to book a parking spot separately as the hotel has no garage/lot, at a cost of $59.00. We arrive at 4 to check-in at The City Suites, only to be told there was a "problem with our room" and we'd need to go to The Majestic Hotel to stay. Not ideal, as I'd scouted the location with The City Suites Hotel and the nearby restaurants and bars, and paid for parking nearby. We load back up into our vehicle, get caught in Cubs traffic as the game had just ended, spend 30 minutes to drive 9 blocks away, spend 10 minutes waiting for other guests to check-in at The Majestic, finally I'm offered a parking garage around the block to park at, drive there to wait at the garage, buzzing to enter for 10 minutes, before being yelled at by the attendant who wouldn't even speak to me, rather just holler that the 'GARAGE IS FULL!'. We drive back around to The Majestic and are told to park at the garage next to the Best Western on N. Broadway, which was 4 blocks away and $40. At this point, we were close to missing our reservation for dinner. I asked to speak to the manager and I was told they didn't work on the weekends.

Long story short, our room at the Majestic was dingy and not as nice as what I'd originally thought I'd get from the City Suites hotel but I was grateful that we had a back up plan at all.

I left a message to speak to the manager and waited for her to call on Monday. No call, so I left another message after seeing my credit card statement show a charge for the room, and an additional charge for the room, plus the hundred dollar deposit. Roxanna finally reached out to me and told me I shouldn't be upset with her, but I should be upset with The City Suites Hotel for the issue... to which I replied, 'Aren't you the manager there too?' and she said, 'Well, yes.'

I asked her to credit one of the room charges since there were duplicates, as well as to comp me for the parking at the Best Western and my other spot I'd originally paid for across from The City Suites hotel. She asked me to send her that receipt and I did. Two weeks later, all I got was the $40 parking comped. Even with emailing her again, and no response.

We lost hours in the transition to a different hotel, walking blocks back and forth from a different parking situation with luggage, in traffic and was given zero apologies, rather argumentative excuses.

Roxana, the manager at both hotels should not be in the hospitality industry if hospitality can't be offered.

Expect rudeness, a headache and a hassle if you stay here.

And please don't respond with your fake apology when you couldn't even call me back without me chasing you down, or reply...