Embassy Suites by Hilton Laredo — Hotel in Laredo

To begin with, when you make an online reservation, there is no mention of the construction that is going on at the property. It would have been nice to know ahead of time. I doubt that it would have dissuaded us from staying. However, whoever is running the construction crew is doing a terrible job. The construction guys park all over the lot, taking up many of the closer parking spaces that should be reserved for the guests. The construction crew also keeps multiple doors propped open as they work. Meaning that they construction workers keep interacting with the guests as they walk the property (and I'm not sure the construction crew is interested in being 'presentable faces' of the company they work for). It also means that anyone off the street can walk into the hotel and with the amount of kids running unescorted from rooms to the pool, that feels very unsafe.||||The girl who worked the front desk was very smiley, but also rude and unapologetic about the construction. Basically it was 'sorry we have construction, but you should have known.' Perhaps she found out about the construction the way we did - upon arrival. ||||The rooms look to have been renovated, at least on the floor we were on. We kept hearing workers walkie-talkies as they walked our floor talking about room touch-ups. The bed was on the very firm side, but the pillows were nice. The lamps looked new, but they still had plugs rather than USB or USB-C outlets which seems antiquated. And although there were plenty of lamps, and a light mirror in the bathroom, all the bulbs must be 40 watt as the room was still very dark. Especially the bathroom. The AC worked fine in the bedroom, but air didn't flow out of the vent into the living area. And the AC vent for the bedroom is on the wall but only blows right on the bed. No option for diverting the air. ||||The one real positive was the breakfast and the staff who made the omelettes. Breakfast options were great and the chefs making the omelettes were so...

Give ‘em the Pickle

I am writing to express my disappointment and frustration with the recent experience(January 2) I had at your hotel. While I appreciate the complimentary breakfast and the Managers Reception with alcohol, I believe that scrimping a bottle of water after checking in is a pre-historic practice.

I was informed by one Front Desk Agent (wearing eyeglasses) that water is only provided upon check-in, which I found outdated. Another Front Desk Agent (red-dyed hair) mentioned that your hotel is different. This inconsistency in providing basic amenities left me perplexed. I wasn’t asking for a case or water not even 3 - I just wanted a bottle since I was on my way to the fitness center.

Additionally, I was disappointed by the significant contrast between the complimentary breakfast and the Managers Reception, both of which were generously offered. These amenities, which are more valuable than a bottle of water (approximately $0.20 per bottle), were provided free of charge, highlighting the hospitality your establishment aims to provide.

The noticeable difference in cost between a bottle of water and the other complimentary offerings made me feel like I was being nickel and dimed by the Front Desk Agent (unless they are following instructions from their Manager). As a guest, it is disheartening to experience this, especially when HILTON promotes its commitment to exceptional service and guest satisfaction.

I was likewise informed by the Front Desk Agent and Maintenance guy that you ran out Bath Gel (no one knows when it will available) to which your guests had to use a Bar Soap.

You really gonna get hung up on a $0.20 bottle of water. GIVE them the...

The rooms are pretty good, but the door couldn't open so I asked the lobby if there was someone else. They told me to strongly pull up the handle and push... Awkward. Then the restaurant needs attention from management. They took almost the hour to serve . I asked for a steak sandwich that tasted like carton, it wasn't seasoned at all, the bread was dry and hard to bite. The waitress told us they had a big table of 10 persons and that was the reason of the delay. Come on... Just 10? Then we asked to split checks and he gave us a lecture about requesting splitting checks before ordering. At that time we were the only table of 3. It was almost empty. Finally, the checks arrived and we put the dinner on each room of ours. A friend of mine didn't add any service and the waitress asked him "didn't you like the service?" So he was forced into tipping the guy. In the other hand, the service at the front desk was very good as well as the shuttle driver's. I think the hotel needs to revamp the restaurant and take a better care of quality of service in that area, usually we go out to dinner but after a day travelling we were expecting far more. ROOM: The room TV is average but the remote control is outdated with hard to press buttons. On the other side, the complimentary breakfast was very good, always a pleasure to enjoy. One last thing I'd like to add is the lack of 24 hours coffee service just like Staybridge or other hotel chains offer to customers. There's nothing like arriving to the hotel and have a good cup of joe. The coffee at the room? Not good, not convenient. Shuttle service? Yes, excellent complementary service. Would I stay again at...