Sonesta Select Las Vegas Summerlin — Hotel in Las Vegas

Our reservation for December 24-25 was made directly through Sonesta customer support, so I could utilize my points for one of the nights. Because of this, the representative had to make two separate reservations. One paid with points and the second night with a credit card. Upon arrival, I asked the front desk attendant if I could add a night to the overall stay. I was told, “You need to do that through Expedia.” I explained that I didn’t use Expedia and how my reservation was made. I was then told that I only had one night for my reservation. Having to explain fully about how the Sonesta rep had to do the reservation, I asked that it be checked again. Upon checking the total stay and not just the one night, my two nights were shown. I wanted to pay for the additional night with a different credit card, which I was informed that the additional security deposit would be put on that card, and I agreed. Coming from our 11 months stay at the Sonesta in Reno and the constant problems with making payments with them, I already knew something was about to happen. Not only was my original card authorized for the multiple day’s security deposit, but my new card was also as well. Although the flippant, “It’s just an authorization that will fall off in 5-7 business days.”, was a foresight into how this Sonesta is set up. We spent almost a year in the Sonesta in Reno that had just previously been renovated and it was nice, especially for the time we had to stay there. The reason I mention that is because the Summerlin Sonesta looks almost identical, when you are in the lobby area at least. I believe that their 3-star rating is taken from a combination of the outer appearance and lobby at 4.5 stars and the rooms (at least the room I stayed in) at a 2 at best. Here is where my criticism is most specific. Upon entering the room, I felt like I was in a Super 8 motel in the 80s. It was nice that the room had a small refrigerator, microwave, and flat screen TV (which was a little small for the room), it wasn’t nice that they were all plugged into an in wall ‘surge protector’ that I’m sure isn’t rated for that amount of strain on one outlet. I deal with electronics and unless that specific outlet is rated to handle that load, it’s not a good idea to have it setup like that. The next issue is the chair in the room. Honestly looked like it hadn’t been cleaned in a long time. There was no seal between the in-wall air/heating unit and the outside. You can literally see the grass outside the unit. The bathroom tile looked like it wasn’t cleaned, and the tub had a large enough area where it wouldn’t drain and just left standing water. This specific Sonesta needs to do better. Outer appearance is good to have looking good for those you want to bring into your establishment, but not at the sacrifice of where the customers spend most of their time, which is the actual rooms. I did inquire the front desk as to when they would be updating the rooms and was told this coming year. On our next visit we will likely stay in the Sonesta downtown, I have a feeling it’s not the same...

The people have been amazing here. They are eager to help you any way they can. Items from the merchant shop can be added to your room bill.

We were able to get their last available handicapped room. If you are at least 5'6" there should be very little inconvenience. If you are in a wheelchair you'll need to have them put the microwave and mini fridge onto the table. Our fridge needs a good shove to close all of the way. They don't charge extra for them. There is no master light switch. Each lamp needs to be turned on manually. There are no USB outlets. Fortunately we have a plug-in adapter of our own. The TV has 40 channels in English only. Our particular TV has the audio go up and down. You'll find the room to vary in temperature. It hasn't been much of a problem with a tiny fan at the warmest area.

Height became an issue with the bed, toilet and tub. We know a safe way to get into and out of a tub. So that is a minor issue. At 5' our legs are not able to reach the floor in front of the toilet or climb onto the bed. They didn't have a step stool to loan us. Luckily we are local. It was a quick trip to find a step stool suitable for us. One thing they did have was a shower chair. There are rails at two heights to allow safe baths and showers. Otherwise the room is pleasant.

This place is pet friendly. The merchant shop offers a few items for dogs. There are a few places around the property with grass. The pool area has grass nearby with picnic tables if you and rover want time outside.

Edit: Although the room was handicapped accessible, the railing became quite slippery. While holding the railing I slipped and hurt my wrist. A month later it's still quite painful. I stubbed my toe on what I thought was a rock. Rocks are usually safe to pick up bare handed, but something told me to wash my hands well. Fortunately, I did because an employee's conversation made me wonder if it was rat droppings. A Google search confirmed it as rat droppings. This discovery caused a lot of anxiety. I brought it to the manager's attention. They started to vacuum quite a lot afterwards. A carpet shampoo wouldn't have hurt though. The soles of my feet got...

I was only in town because my mom was in the hospice facility down the street. I looked up hotels in the vicinity, and this one was the cheapest one. When I drove to the hotel around 8 pm, I could see that it was in a sketchy area. The sun wasn't all the way down, so it wasn't completely dark outside, but when I walked into the lobby, it was super dark, and there was no clerk at the desk. I waited, and a clerk came out of the shadows to help me. I realized that there was a group of men sitting in the dark, and that is where the clerk came from. When I say dark, I mean not just dimmed lights. I mean DARK where I could only make out silhouettes of the men.

When I got to my room, there were men hanging out in the hallway, and my key didn't work. Yikes! I went back to the dark lobby where the clerk was still hanging out with the group of men in the dark. He came back to the counter and made me a new key. At this point, I felt so unsafe. I was by myself, and the clerk hanging out with his buddies in the dark was so unprofessional and sent up warning bells and red flags up my spine. I mean, how do I know if he was telling them my room number or making them a spare key to come into my room in the middle of the night? I'm by myself with no friends or family nearby. I was on the first floor facing the empty side parking lot. They could do whatever they wanted with me and send me out the window. Anyhow, my second key worked, but I only stayed in the room for 5 minutes, and I ran out of there. My gut told me to get the heck out, so I listened to it. I ended up staying at the hospice facility with my mom after that.

Never have I ever stayed in a hotel that made me feel so unsafe and scared where my imagination ran wild with horrible scenarios. The following weekend, I stayed at a Best Western and got to the lobby at MIDNIGHT. Guess what? The lobby was well lit, and the clerk was behind the desk waiting to help, not chilling with his homies in the shadows.

Aside from that, during the 5 minutes I was there, I could see that the room was clean but small.

I would recommend spending a little more money and staying in a more professional...