Las Vegas Athletic Clubs - Northwest — Local services in Las Vegas

On the evening of April 11, 2024, I visited my local LVAC gym for an evening workout at 1725 N Rainbow Blvd. Upon my arrival, I proceeded to the front desk to request a towel. The personal trainer who attended to me was a young Hispanic man with short hair, who was not wearing a name tag, making it difficult for me to address him properly. However, I was taken aback when he handed me the towel with a frown and a harsh tone of voice, placing it on a soiled counter, rather than handing it to me politely. This unwelcoming and disrespectful behavior from a personal coach representing the LVAC made me feel quite uncomfortable.

After my workout, I returned to the front desk to drop off my towel, but to my dismay, another male LVAC employee, who was African-American, was leaning on the counter while chewing gum. He asked for my last name in a rude tone, without any formal greeting or friendly smile. I was surprised that neither the front associates, nor Mr. Hakeem, who was rude and disrespectful, had anything to say to me. Instead, they resumed regrouping and conversing amongst themselves, without bothering to offer a simple "Thank you" or "Have a nice day."

As a long-time member of the gym, I was disappointed to see that the LVAC employees were lacking in basic people skills, interpersonal skills, and manners. It was disconcerting that a request as simple as a towel could result in receiving dirty looks and rude behavior. I believe that the management should address these issues and ensure that their employees represent the LVAC with professionalism and friendliness towards their members. I hope that the management takes my concerns seriously and implements the necessary changes to improve the overall experience for all of their members.

On the evening of October 27, 2023, between 6:00 p.m. and 6:30 p.m., I had an unpleasant experience at the Las Vegas Athletic Clubs - Northwest located at 1725 N Rainbow Blvd. I arrived at the gym and proceeded to the front desk to check-in. As I approached the desk, I noticed two female front desk employees who were not wearing their name tags and appeared to be of Hispanic descent. Both employees were playing with their smartphones and did not acknowledge the gym members that were coming in. Their behavior was unprofessional and unwelcoming.

As I reached the front desk, Mr. Tarim, one of the managers on duty, scanned my card without offering a proper greeting. He was preoccupied with a conversation with one of the female employees who was also using her phone. I politely requested a towel from the other female employee, who ignored my request and went inside the manager's office instead. Mr. Tarim then handed me the towel with a stern and frowning face, which made me feel intimidated and uncomfortable.

Feeling frustrated by the lack of professionalism demonstrated by the staff, I approached Mr. Tarim to express my concerns about the situation. However, Mr. Tarim cut me off several times and responded rudely and insincerely with "I agree with you." I pointed out that as employees, they should engage with gym members and greet them in a friendly manner. I suggested that as a manager, he should lead by example and be more welcoming and respectful to the gym members.

Overall, my experience at the gym on October 27, 2023, was not a positive one. The lack of professionalism and respect demonstrated by the employees, especially Mr. Tarim, was disappointing and left me feeling undervalued as a gym member. I hope that the management takes appropriate steps to rectify the situation and ensure that gym members receive the quality of service they deserve. I believe that a friendly and welcoming atmosphere is important in a gym, and the staff should strive to make each member feel valued and...

When my husband and I completed the contract, Mr. Tamer, who works at the 1725 N Rainbow Blvd branch, came and advised me and my husband to enter into a double contract instead of an individual contract, because if we entered into a double contract, they would allow my son to spend more time inside the play room , and thus my son could spend 4 hours. Instead of only two hours in the games room due to the presence of a dual membership... Then I was surprised that the employee who works in the children's room tells me that my son can only stay in the games room for two hours!!! .. So my husband and I went back to Mr. Tamer to ask him about the validity of the information that he had given us,, about my son's ability to sit in the play room for 4 hours, and his response was to reconfirm my son's ability to stay inside the play room for 4 hours, but with the necessity of communication with a call Once again for reservations for the third and fourth hours.. And when the day came to activate Mr. Tamer's advice.. My husband called to make the reservation and I was already inside the gym and my son was inside the play room. That call was at 1:25 minutes in the afternoon of Sunday and that was for a reservation for half an hour. Just an extra because they close the play room at 2 pm on Sundays, and the employee who works in the play room accepted that, and my husband called me and told me that she had accepted... Then I was surprised while I was changing my clothes when I heard a voice calling on the loudspeakers in my son's name and that I had to go To take Him !! from the play room And that was exactly two hours and one minute !!! .. I went directly to the children's room and it was 1:48 pm and I was surprised that she wanted me to sign a warning!!! When I asked for the manager, Mr. Tamer and another manager came!! It was a shock.. I was surprised that Mr. Tamer denies everything he said to me and my husband!! like he did not advise dual membership, and like he did not advise to call twice during one day so that my son can sit for 4 hours.. And the strange thing is that he denied it infront of my eyes!! And 2 extra co-workers for him I could not believe the extent of Mr. Tamer's ability to do this...and my son and I left in amazement at what I saw of Mr. Tamer's lies. In the end, I would never advise placing trust in the so-called Tamer for new members in particular and current members in general. The employee added An information before I leave that My son cannot spend more than two hours throughout the entire day in all branches!!!! That is, I cannot spend two hours in another branch of the gym, and this means that Mr. Tamer is misleading individuals only in I order to sign contracts and ensure monthly money, and he does not care about the reputation and credibility of the place in which he works and receives a monthly salary for his work in misleading individuals and families. In the end, I signed the...

I’ll explain everything in full detail because your “systems are down” according to a rep at the corporate office, even though she was able to run my member ID & I had to verify my address and phone. Strange that the system worked for that but nothing else.

Talked my girlfriend into dropping EOS to come to LVAC. Went into the Rainbow Blvd location to get her signed up & my membership upgraded to the next level so I could visit any club.

The rep that “greeted” us just walked up with a dirty towel & stood in front of us. Didn’t welcome us or anything like that. Literally just stood there until we said something. I explained what we wanted to do, but she was only concerned with signing up my girlfriend, not answering any of my questions.

After signing up my girlfriend, I mentioned what I wanted to do concerning my membership. The rep told me I would have to call corporate and she would get me the number. She left with my girlfriend to take her picture. She walks back into the office and asked if I needed help with something, clearly forgetting that we’ve spoken for several minutes very recently.

She finally gets the number for corporate on a card that has writing on the back about a busted urinal in the club….weird.

So I call corporate at 8:30 AM today (5/16) and after verifying who I am, I’m told the systems are down and to try to call back on Monday. I’m no IT expert and I’m sure the rep at corporate wasn’t either but what if the system comes back up today? A little proactive customer service would be to say “I’m so sorry our systems are down and I realize how frustrating this must be for you. You want to upgrade and spend more money with us, so I’ll take down your name & number and call you back when if they come back up today, would that be ok?” But alas, all I got was the lady that kept trying to talk over me and interrupt me. The only solution was to call back Monday when they are working. How does she know they will be working then?

It’s so maddening to think that I pay monthly dues, membership, activation fees, etc. AND get them a new member, and all they care about is getting that initial sign up. And this place is the best of Vegas????

It’s probably a good thing for them at least that my girlfriend signed up before addressing any of my questions, because if I knew how difficult it would be to pay you folks more money, we would have went someplace else, but now we’ve paid for my girlfriends membership fee and don’t want to waste the $85 it will cost her for her first month.

Typical sleazy gym, not the...