Hampton Inn Lewisburg — Hotel in Lewisburg

At check in the young man at the desk seemed pleasant. We are traveling with 2 other couples and our rooms were on the 3rd floor and clean, Room 305 had a little odor, but we sprayed air freshener and it was ok. The hallways were I heated as you got off the elevator and very cold when we checked in 11/3/23. The air seemed to be running on a very high blowing force and was extremely cold air on the 3rd floor in the common areas. When we returned to the desk to ask the young male front desk attendant to please adjust the hallway temperature on 3rd floor, his tone and attitude toward us discounted our request and our concerns, in fact, he was rude and discourteous. He told us that it was not cold and the heat was on and walked away from the desk. There was a new female attendant at the desk and she was coming on duty. We also asked about cookies that most Hampton Inns provide as a snack in the late afternoons, he told us that “he had been too busy to make cookies” and he never offered that he would make cookies at any time? said he had had a busy day a was not making cookies. My wife told him that she would call Hilton corporate office and he told her to go head and call them. His disposition was not worthy of a front desk attendant. We felt unwelcome and that he wished we would go away and leave him alone as he walked away from us. His customer service skills are poor. The other employees I met were very nice and considerate. They also agreed it was very cold in the halls but only the front desk could adjust the thermostats and the young lady that came on duty latter that evening did make cookies and was very nice. We have always stayed at Hampton Inns when we travel. This experience was certainly an outlier and unfortunate.

Mr. and Mrs....

Lewisburg Hampton Inn is not a good choice if you are needing handicapped accessibility. We stayed at the Hampton Inn in Lewisburg, West Virginia on October 16, 2016. We requested a handicapped accessible room. Our room had a whirlpool bath with very high sides on it. We had a difficult time getting in and out of the tub due to the high sides. My husband bumped his knee on the edge of the tub trying to get over the high side to get into the shower. The whirlpool bathtub with high sides was certainly not for people with trouble walking or getting up and down. In the morning, when checking out we told the desk clerk (Katelyn) that my husband had bumped his knee on the high sided tub and we asked her how the hotel could consider a room with the high-sided whirlpool bathtub as handicapped accessible. She said the room was handicapped accessible for hearing impaired. We stay at Hampton Inns in handicapped accessible rooms often and have never heard of a handicapped accessible room for hearing impaired only. While we were at the Lewisburg Hampton Inn, a man in an electric wheelchair checked in. He was put in a "handicapped accessible" room. He very soon was back at the checkin desk, saying that he could not get into the shower in his room. The last we saw of him and his wife was them heading across the parking lot to check into a nearby hotel that had a handicapped accessible room with a...

By far the worst experience at a Hilton property I have ever had. We went swimming in the indoor pool (hot tub was closed for repairs). Upon returning to our room, we discovered that our key card no longer worked. My husband went to the front desk, 3 times. New key cards didn’t work, master key card didn’t work. After half an hour of the 3 of us sitting in the hallway in our wet bathing suits and a skimpy pool towel, the hotel employee put us in the room across the hall. When we entered the new room (with “cleaned” sticker on the door), we found the previous guest’s carrots in the fridge and several hairs in the shower. After another half hour, the maintenance man showed up and was able to access our original room so we could get our belongings. The general manager emailed an apology the day after we checked out and at our request refunded our Hilton points for the night. This was our second and last stay...