Rodeway Inn & Suites Lewisville I-35 — Hotel in Lewisville

Uh... NO. I have stayed in a few Econo Lodges, and all of them I had great experiences, they were clean, friendly, and actually looked decent inside and out. My boyfriend and I are currently hotel hopping, because we don't have a stable apartment at the moment. We were staying at the Suburban Extended Stay on Lakepointe Drive here in Lewisville, other than being a little ghetto, it was a good experience the front desk people were nice and the rooms were decent size (but they wanted $100 extra for our dogs, so we left -- because we already paid a deposit once for them and was told we didn't have to pay again) I told my Boyfriend to try an Econo Lodge they are usually nice and the rates are usually decent. My boyfriend called to ask about some information, they allowed dogs, and their rates were decent. My boyfriend said the guy on the phone sounded Indian, and I said probably. That's awesome because they are hard working individuals! When we pulled up, it instantly looked ghetto (Keep in mind I am not racist of any kind, I'm a white female and my boyfriend is Hispanic). I gave him a look of disgust and he asked if I wanted to look for another place, and I said no let's try it. The people at the front desk were really nice, very quiet, but nice. We walked into our room, and we looked over the room, smelled strong of bleach (I guess that's a good thing?) the bathroom looked very clean. But the carpet looked disgusting (My feet turned black from it, I had to buy flip-flops to walk around in), our window is cracked, and there is no screen (but there wasn't a screen on the other place we were staying at either). The hallways smelt like smoke, and the outside back area of the building has trash everywhere, and just looks straight up trashy! When Monday came around my boyfriend was headed to work and asked if I wanted some donuts and orange juice from the breakfast area, and I said yes. The donuts were stale and the orange juice tasted old, and cheap. I just moved to Texas so, I stay home for now. While I was here alone in the room with our dogs, I got a knock on the door (keep in mind the door was locked) I ignored the first knock, than the second knock the lady opened the door (the doors still open even when locked), so I went over to the door and she said, you haven't paid for your room, I said yes we are paid until tomorrow, she slowly shook her head in disbelief, and I gave her the name(s) that it was under, and she said i'll be right back. I called my boyfriend, and he called the front desk, and she said "Oh I am sorry, that was my mistake, yes you are paid until Tuesday." I said to him, are you serious, she got my heart racing! When he gets "home" from work, we go out so I can get some fresh air, and to move around since I am in this tiny room all day. House keeping gives you these dirty looks, and they don't smile, or they are extremely loud. Oh, that too, people are loud all freaking night!! We have a DO NOT DISTURB sign on our door, that simple means we do NOT want house-keeping, or to be disturb unless it's an emergency (isn't that what the sign means? correct me if I am wrong) Today (yes we are still here, because my boyfriend doesn't get paid until Friday) Anyway, today as I was sitting here I got a knock on the door "House-keeping." I thought to myself, I have a do not disturb sign on the door for a reason. I told my boyfriend and he said, that is absolutely ridiculous and unprofessional. I noticed a lot of the windows look as if someone were throwing rocks at the windows, there were holes and cracks... why haven't they fixed them? That's dangerous! I also noticed glass (beer bottles, or broken bottles in general?) on the ground outside, do not let your children walk around barefoot!

I am saving your time, and your money... do not stay here unless you don't mind what I said above! Go else where! I kind of wish I stayed at the Suburban Extended stay on Lakepointe! (how silly!). We are here till Friday and then we are gone, and no...

Trust me; DO NOT STAY HERE.

The Environment:

The absolute WORST hotel experience I've ever had. On the first night we arrived, the entire first floor hallway smelled like a bad mixture of cat urine and febreeze. Then, after making our way up the creaky carpeted stairway (because THERE IS NO ELEVATOR), we get to our room - one of the TWO "suites" they have - which is supposed to be the two nicest rooms. I'll spare you the minutia of everything wrong with the room, but the next day, they had us move to the other suite in order to repair everything in the original room we had (which was not completed during our 8-night stint there). The second suite seemed to be nicer, as everything that was wrong with the first room was fine in this room... Until we get to the bathroom. There were loose tiles on the floor, holes in the grout between the tiles, and the bathtub sunk in when you stepped inside. Every shower seemed like it could be your last, as you fell through the floor. The toilet overran once, and before I could come back with towels, all the water was gone... into the floor... I can only imagine how many times that has happened, and I can only imagine what kind of structural damage it has caused. I really have no idea how this hotel hasn't been condemned yet. During our 8 nights there, the Lewisville Police were at the hotel on four different nights - one of which was because we called them after the 2nd night of a heavy stench of marijuana. Who knows what the other instances were about. You will NOT feel safe in this hotel - especially if you have kids.

The Front Desk:

During our first couple nights there, after complaining to the front desk clerk about all the damages and defects in our rooms, we were told that the manager would be called, and maintenance would be there "in the morning" to take care of things... Long story short - nobody ever showed up, and we were moved to another room. Every time we asked to speak to the manager, conveniently, he or she was never there. There were MULTIPLE times that I personally witnessed people standing at the front desk and just constantly ringing the desk bell to try to get service... People would be standing at the counter for more than 10 minutes, and nobody would show up. I don't know if they were sleeping back there or what, but the service was terrible.

The Free Breakfast:

In this case, "breakfast" = "cheap store-bought doughnuts." I'm not terribly picky about my coffee, but whatever they are using is awful. I couldn't even finish one cup. I've never had coffee so bad. Hope you're one of the first to arrive, too, because there's only ever about 2 dozen doughnuts put out. Oh, and the only vending machine is out of order.

The Wifi:

You have 2 options to connect to the wifi at this hotel: either "Check In" on the hotel's Facebook page, so all the world knows where you are, or use the hotel's "wifi code" on the hotel's Facebook page. The second option is more private, but definitely more cumbersome, as you will consistently get kicked off the internet connection about every 20-30 minutes and have to reattempt your efforts to connect. Hope you're not planning on streaming any videos (sorry if you wanted to use Netflix, Hulu, etc...) or playing any games... You will lose your internet connection several times.

Conclusion:

DO NOT STAY HERE. There is NO elevator, so you will carry all your luggage up some stairs that feel like they could collapse at any time. The "free breakfast" is pathetic. The free Wifi is is awful and only slightly better than not having internet at all. Most importantly, this is a BAD hotel in a BAD part of Lewisville. If you have kids, please do your family a favor and find somewhere...

So, just know that if you're staying here is because you want to spend a little as possible. I don't mind staying in older hotels, but it's when it looks like the owners don't take pride in their facility that is disappointing. There doesn't appear to be much maintenance being performed. I interacted with one staff member during check-in, he was polite. There is a giant TV at the desk with the security camera footage covering the grounds. It did make me feel a bit safer. There is no elevator, so if you have heavy bags and are on the second floor you will have to drag them upstairs. Some of it is a smoking facility, so everything reeks of stale smoke. Thankfully my room was fine, as I requested non-smoking. Walking the halls there are areas in the carpet that have holes or are frayed. It would be a danger to someone with mobility issues, though you wouldn't want to be here due to lack of elevator anyway. I could hear full conversations of people in their rooms while walking the halls, not just muffled words. Again thankfully I didn't hear anything in my room because the air conditioner ran all night long. When I initially walked in the room, it was probably 88 degrees. The air conditioning was set to fan only so it was sweltering. Once I turned on the actual air conditioner and set it to 70 degrees it began to cool. The problem is, I'm pretty sure the temperature you set doesn't matter because it ran all night never cycling off and on. So it got too chilly in the middle of the night, but I'm trying to sleep so I can't be jumping up turning it off and on all night! I'm sure the staff turns the air to fan only during the day because the thermostat is malfunctioning, so anyone checking into that room will have that problem. Some of the people you see staying here could be scary looking to some, but no one was rude and basically everyone minded their own business. Breakfast was 4 rough looking star donuts, a nearly empty pitcher of orange juice, bananas and a waffle maker. I elected to grab a couple bananas and head out. I just didn't trust the cleanliness of the pitcher or the waffle maker based on the appearance of the hotel. There's a cracker barrel literally steps away, just spend the money you saved on the motel on a delicious breakfast made just for you. I stayed here because it was inexpensive. I knew it wouldn't be 4 star accommodations. I just wish they took more pride in the appearance and safety of...