Verizon — Local services in Lewisville

We came here to get a new phone because it was about time. Was greeted just fine by the two gentlemen working that night. Both were helpful enough and were good at giving us information that we asked about, but there was some important stuff they conveniently left out. After some time to make a decision they threw in a screen protector and a discounted phone case to sweeten the deal. They were good in explaining any changes that would happen to the Data Plan and were even able to help us save some money which was appreciated. Now after they finish everything and after we pay, we are going over the printed bill with them and see there is a 69.99 Set Up Fee attached and he tells us that's what they charge everyone who comes in and buys a phone at the store. Um... They never set anything up! They never even opened the new phone box or even touched my old one. We told them to just Return it all and we'll get the phone somewhere else, so after a while of this they drop that ridiculous fee. After that it was okay, other then figuring that they still overcharged us for the phone. The Store charged us 810 when it Retails for 799, still got overcharged on something. Wasn't the Greatest Experience at the Verizon Store, but also not the worse.

They called us the following day and after a nice conversation with Will from the store he told me that they would waive the Upgrade Fee as well but we declined. The fact that they followed up was greatly...

I had an outstanding experience at Verizon, thanks to Brandon and Jahari. Brandon went above and beyond to help me purchase my new iPhone 16 Pro. The team not only found the phone at another local Verizon store but also personally picked it up and brought it back so I could get it the same day—a level of dedication I’ve never experienced before. Brandon also made sure I was fully set up with a protective case and screen protector, so I left with everything I needed.

Jahari was equally helpful, ensuring my new phone was set up properly and all my data was transferred smoothly before trading in my old iPhone 13 Pro Max. Both Brandon and Jahari were incredibly friendly, knowledgeable, and easy to talk to, making my spontaneous trip to Verizon a truly memorable one.

I can’t thank the Verizon team enough for providing such exceptional customer service and making my experience so positive....

I visited this Verizon store today for the first time. I was looking to add a line for my son and get him a new phone. Harrison was there and provided excellent service! Not only was he super friendly and very professional but he was also very knowledgeable and answered ALL of my questions. He successfully set up the new line and provided me with lots of information on the accessories to go with the new phone. It was affordable for me and I am definitely impressed! Having just moved to the Lewisville area I am very glad that this is my new Verizon store as he ensured me all of the employees there would be able to provide me with great service as he did. I am super happy and I know my son will be when he gets his new phone! Thanks Verizon and thanks...