Motel 6 Schiller Park, IL - Chicago O'Hare — Hotel in Leyden Township

Motel 6 Schiller Park, IL - Chicago O'Hare||1 night • 1 adult • 1 room||||||Anders L||Sheboygan, WI 53083 USA ||||My HORRIBLE EXPERIENCE of checking into the : Motel 6 - Schiller Park, IL - Chicago O'Hare Hotel with a 30 second room stay and run from a unhealthy cleaning practices !!! NO REFUND !!! ||||||I arrived at 2:10 PM and was told I have to pay a $60 early check- in fee. I asked what is the normal check- in time ??? FRONT DESK GIRL at the front desk said 3:00 PM. I said seriously you are going to charge me for 45 minutes early check- in ???||||I received the (2) keys to Room 145. I drove around the property and found to be DRUG ADDICTS and HOMELESS SANCTUARY on the the property and rooming around !!! ||I parked my car and saw needles laying in the parking lot and smelled Marijuana stench and people staring at me with their doors opened. Some of the rooms had dogs barking and seemed to be a sanctuary for pets and questionable people !! ||||At this point it looked like a very dangerous property - UNSAFE LOCATION !!! ||I proceeded to enter the Room 145. Opening the door, it smelled like CAT URINE all over the room to the point I couldn’t handle the smell. Looked into the bathroom and toilet was unflushed with URINE in it !!! ||||(I ONLY STAYED FOR 30 SECONDS) and immediately left Room 145 and closed the door !!! Proceeded to the front desk to complain to the front desk Girl about Room 145 and heavy CAT URINE smell and I felt very very UNSAFE ON THIS PROPERTY LOCATION !!! ||I demanded my money back FULL REFUND for the CAT URINE SMELLS and clearly the room was not cleaned and had the TOILET FULL OF URINE AND UNFLUSHED !!! ||FRONT DESK GIRL - said unfortunately we have no refunds !! I said I walked into the room for 30 SECONDS and immediatley had to leave because of the CAT URINE SMELLS and TOILET FULL OF URINE AND UNFLUSHED !!! I demanded my FULL MONEY BACK immediately for UNHEALTHY CONDITIONS OF THE GUEST ROOM 145. She said take it up with their corporate MOTEL 6 OFFICE !!! ||||This property is a (SCAMMER PROPERTY TAKING YOUR $$$$$) and they are fully aware of the UNHEALTHY CONDITIONS OF THE GUEST ROOMS and CLEANING STANDARDS with a NO...

1 star is generous, unfortunatley it won't let me give 0.||||WORST HOTEL EVER, DO NOT BOOK!! Often I see reviews like this and think 'it can't be that bad, it's just a bed to sleep in'.. trust me, it can. Awful from start to finish. RUDE horrible reception staff (female, won't mention name but rhymes with Sia) from check in, non-smoking room STANK of smoke and a musty stale smell. Aeroplanes going overhead every 30 secs (not their fault but impossible to sleep). People smoking weed/arguing outside your door. ||||We asked to move rooms and were told we exceeded the 15min reporting time (this is not stated anywhere and was a blatant lie and how ridiculous that they expect you to get back to reception within 15 mins - we were debating whether we could put up with it but also frantically trying to find somewhere local for dinner before everywhere shut within the hour as we arrived in the vening). ||||Receptionist refused us to move rooms as said they had none available, yet loads on booking.com. Told us to speak to manager and was our own fault for not researching the hotel better (how they could blame us I don't know).. then gave us a fake email and a phone number for reception where manager was not even on shift and it just went back to the miserable girl. ||||Then told us we could move rooms (despite saying they had no spare rooms) only to put us in another smelly one, then finally gave us a better smelling room as a last resort as they refused to refund us (which is just awful) yet there were black hairs all in the bed and we had to sleep fully clothed on top of the sheets and felt sooo dirty and gross!!! We beared two nights there as everything else cost $400+ but I was willing to pay any amount of money to avoid it if they hadn't found us a room that smelt remotely acceptable (which she had clearly just ran around with antibac spray).||||Please please please do not give these people your money or custom, they are rude, obnoxious, have the worst customer service and I would rather have slept in a dog kennel, outside,...

During my recent stay at Motel 6, I had the pleasure of interacting with two outstanding staff members — the security guard and the front desk receptionist on the late-night shift. Both were incredibly respectful, considerate, and engaging. The receptionist, in particular, demonstrated exceptional professionalism. He spoke kindly to every guest who walked in and made sure everyone felt welcome and heard. When I encountered an issue checking into my prepaid room, he was the one who resolved it quickly and efficiently.

Unfortunately, my experience with the manager earlier that evening was quite the opposite. She was dismissive, unhelpful, and seemed more focused on her phone than on assisting guests. Despite having all my booking details, she refused to check me in due to a misplaced ID (understandably) and made no effort to explore solutions. Aside from that, she was aware that I am homeless and was stranded in an area I’ve never been. Her lack of empathy and professionalism was disheartening — especially when I had already paid for the room. And just to make things clear, she was willing to take my money and put me out because she didn’t feel like typing my ID credentials in from a photo to check me in. It was that simple to resolve my problem.

What stood out most was the difference in attitude and effort between her and the gentleman who relieved her at 10. He was attentive, solution-oriented, and genuinely cared about guest satisfaction. I witnessed several guests leave due to the manager’s unwillingness to assist, while the night receptionist worked diligently to help everyone.

In my opinion, the late-night receptionist exemplifies the kind of leadership this location needs. He created a safe, welcoming, and respectful environment — everything a guest should expect. I strongly believe he would be an excellent choice for a...