Polo Ralph Lauren Factory Store — Local services in Leyden Township

I’m giving 3 stars because the store itself is extremely nice and packed with merchandise. The selections are phenomenal. The only problem I have is not being greeted and literally ignored. They pick and choose who they are friendly with. I had the same experience at the polo outlet in Kenosha. I’m convinced now that they tell their employees to basically ignore people of color and be extra friendly and courteous to others. The cashier was extreme nice and said I could talk to the manager. The funny thing is, he’s the main one that ignored me and greeted someone else. I told her I do not wish to speak to him and left. I did tell her before leaving they should treat everyone the same because you never know who will end up spending money there. She agreed. I’m sick of employees trying to be bougie and grand as if the store is a 5 star luxury boutique on Rodeo Dr. You are simply an employee and if you are so much, maybe you should be in your mansion relaxing instead of working retail....

I was very satisfied with the customer service I received today by Tianna (hopefully I spelled your name correctly) she was very patient. I gave her a very difficult task. She was able to find an item from online and send me a picture via email. I went through a couple other polo stores and they weren't as patient or knowledgeable about the merchandise. Tianna went above and beyond and made sure I was getting exactly what I seen online. She was so kind to explain discounts and I felt like a valued customer. Workers like her should be recognized. Thanks for your hard work. Because of you I have one Christmas gift checked...

What a bunch of incompetent, indifferent, and irresponsible personnel at this location! I put an order for a garment at the store and after a month it is still not delivered. I have called in exccess of 7 times and have been at least 3 times at the store to sort this out and still do not have an answer where my order is or what the status of the order is. Every time I call, someone sounding as if they just woke up, tells me that they do not know what the order status is and that someone will calle back shortly- no one...