HomeTowne Studios Detroit - Livonia — Hotel in Livonia

Where to begin? first of all the management at the establishment is extremely rude. When we arrived we were told there would be no issue with the fact that we had made our reservation through Priceline for one week if we chose to extend it for another week. The first week we were there went okay, there did seem to be whay appeared to be blood on the walls but being that we had no transportation we made the best of it by cleaning the walls with bleach ourselves. We were not in our room often that first week, so we were unaware of the extent of all the many issues, were moving and our apt wouldnt be ready until the 1st and our vehicle was in the shop so options were limited anyway. The morning of the seventh day of our reservation we planned to run down to the office to inform them that we had renewed our reservation through Priceline. but we were surprised by a knock on the door. It was an employee, whom we later found out was the manager, she yelled in my face "yall have to be out by noon." I stated "I'm sorry I was going to let you know that we had extended out through Priceline" to which she replied "no you're on my list stating you cannot renew". I tried to continue the conversation but she dismissed me and went on to the next room. When I went down to the office and inquired as to why we were not eligible to renew the manager said "I don't have to tell you why I just want you to know that I'm extending you one more week as a favor and after that you cannot extend any further". That week, we had several people above us and to the sides of us that were noisy all night long and when I say noisy I mean it sounded as though they were moving furniture and doing suicide crawls across the floor all hours of the night. To make matters worse it must have been around trash day when we decided to walk across the street to McDonald's because there were rats all along the walkway, all along the stairs and literally everywhere outside. We had to run past them to get onto the elevator in order to get to our room. When I informed management of the issue they said it's been ongoing and that we were basically going to have to deal with it. Since this property is owned by Red roof inn I contacted Red roof myself in an attempt to get a refund and switch accommodations, unfortunately they stated that without reason for a refund they could not give me one. Apparently the fact that the property was infested with rats, management seem to be racially biased, and we were completely unsatisfied was not reason enough. After leaving the property I received an email from Priceline stating that we never showed up for our accommodations but the property was not willing to give us a refund for that second week. Which to me clearly shows that management and some of the employees are involved in some kind of a scheme where they are pocketing money from people who pay with cash or people who pay on Priceline and stating that they never showed up. If I could give this place a negative Stars I would. The only nice thing I have to say about it is if you are a animal person, you might save yourself tickets to the Detroit zoo as there are plenty of animals to observe from the cat sized rats, to the dog sized possums and skunks. I have never in my life reported any establishment to the Bureau of Community and Health Systems,this place being...

06/23/23 Check-in around 4 pm. By 7 pm gunfire police present. 06/24 10 am Domestic dispute police present. The grounds and Buildings are not maintained very well. From the check-in date of 06/23 to 06/ 30 room did not get cleaned( was told rooms would clean once a week). 07/01 I returned to my room at 11:38 pm to find it flooded with 3 inches of Storm Drain water or Raw sewage. Called the night watchman he responded this happens all the time during heavy rainfall and he could only give me some towels to soak up the water. After a verbal exchange, he came to look. Decided he should call someone. Later return with a key to another room with a nonworking TV. I got moved into the new room by 1 am 07/02. 11 am the Maintenance Man came to the new said the TV in that room couldn't be fixed, and he was preparing my original room for me to return to it. I ask had the problem had been fixed. He stated he was doing what he was told to do. I then ask where is the manager, and he answered not on site. I ask why. Got no response. I informed I was not going back to the original room because the problem hadn't been fixed, and with more rain coming I would be exposed to the same stormwater or raw sewage. He stated you have keys to both rooms stay in whichever you like. I requested that the manager come speak to me because I wanted a refund for my weekly stay.. As I was moving from one room to the next the Manager show up and said hello, I said to her you're just the person I need to speak with she went to her office. I secured my belonging and then tried to enter the office the door was locked. I knocked and got no response. The public shouldn't be exposed to storm drain water or raw sewage. This place is managed terribly. The management's indifferent attitude towards anything other than collecting money is ridiculous. One hour has passed after seeing the manager and she has reached out to me. I have pictures I will post them...

Filthy,all staff is lazy,never have essential for the rooms bedding towels toilet paper, the keys will suddennly stop and since thers no one there,youll be charged 25$lockoit fee that goes in the rude managers pocket,if you pay the rent 1 mim past 12.00pm 20 dpllar later fee for their pockets,the staff are all racist ) ten months I live there never an issue Never an incident. because of the on site laundry (disgusting joke) taking my money,(after raising rent unannounced from 330$a week to 409$ 1,636 a month)went to office to the assistant manager to complain about the hotel and all the money this place takes this.was the first time i complained not first time there machines stole from me I was told call the number on machines i left.and called numbers to get nowhere when i return to continue my problem she got real rude(remember i pay you)to tell me boy b gone.get..out.my office,and I did went back to room, they sent the maintenance man who said they want you at office, to go to office and find out that my complaint ultimately was getting me kicked out on the spot just paid rent two hours prior ,the grounds was I don't like black people because I stated this hotel is ghetto these ate the most laziest and racist office staff oh yeah and some white guy who thinks he's intimidating(lmao no pets on site but Mr security intimidater has a 3legged pit bull that he talks all tuff too lmao this place is a joke as im filling litigation to the extended stay as two section 424. Hotels, inns extended stays they thought they could just put someone out because her assistant manager didn't like the truth that I statted.your jobs I'm after for unlawfully throwing a Tennant out.yes Tennant look the law any one staying more then 30days has extended stay Tennant rights and they just decided with no grounds no threat Judy a frustrated customer who pays more then there ...