Hampton Inn & Suites Canal Winchester Columbus — Hotel in Madison Township

I am staying in the Columbus metropolitan area for work. I drive an electric vehicle. The whole reason I am staying at Hampton inn & Suites, Canal Winchester is because of the ability to charge my car.

The experience I had was not favorable. And I get that it is not the hotel's fault. It is the fault of inconsiderate patrons. I arrived late from work. My car was down to less than 10% charge. If you drive an electric car, you know the anxiety that this produces. Add to that the fact that I had to travel to Pennsylvania in the morning. I needed a charge. And of the three chargers, none were charging the vehicles parked in them.

So at that late hour, with no one really coming or going in the parking lot, I parked my vehicle as close as I could to one of the unused chargers without blocking anyone in. I plugged my car in and waited by it to get enough charge to get me to a supercharger.

After about 15 minutes, a car pulled up and the driver identified himself as the manager. I explained the situation. "My car is about to become a paperweight. I'm staying here because of the ability to charge. And three of the three chargers are accommodating vehicles that aren't charging."

Again, I get that this is not the fault of the hotel. It is the attitude of the front desk that I find disconcerting. I told the manager that I was going to wait with the car until I had enough miles to get me safely to a charger and then I would move my car; to his credit, he was agreeable.

It was when I approached the front desk that I had a less than favorable conversation. Let me back up by saying that I had a dog with me. For $75 I registered my pet who was very well behaved and never barked or bothered anyone, much less created a mess in the room. When I approached the front desk to say that my car was temporarily oddly parked and that I had spoken with the manager and was going to wait with it and move it, that I could see the wheels of the attendant's brain turning. Was the dog paid for?

I stated my intention to move the car. The first words out of her mouth were, "What is your room number? Did you pay for that dog?" I had.

Again, I get that it is inconsiderate patrons who are at fault. But they can figure out how to charge me for a dog. She couldn't have cared less about my predicament; what she cared about was that I paid for my dog. And they asked me repeatedly if I paid for the dog. But they can't figure out how to keep their chargers open for the charging patrons?

If you think that you are going to stay at this hotel and charge your car, think again. There is a 99% chance that you will be ICED by non-charging vehicles.

To be fair, the breakfast is above average. The hotel is clean and well appointed. But don't labor under the misapprehension that they care about electric vehicle drivers. They do not. Want my advice? Look elsewhere. I had a reservation for next...

Checked in late night (approx 1:15 am), due to delayed flight. Arrived parched and exhausted. Asked front desk girl, who couldn't have cared less that we were there, tired & parched, about getting a bottle of water, and she wanted us to pay for it. She informed us a bottle of water was for “gold” members only. Unbelievable. Told us there was a water fountain around the corner. We needed at least a bottle each to take to our room before going to sleep. No courtesy or compassion. We walked to BP to buy water because she wanted to charge us about $2.50-3.00 per bottle. Very tacky. Don't stay in room 323. The people above us were active and we literally could hear every single footstep they took. It was awful folks. Woke us up about 2am or so and kept up the stomping around for hours. Called the room above and the front desk but she persisted. Said she was doing laundry while getting her 2 young children to sleep??? That was the worst. On a side maintenance note, the tub has a leak where the caulking had clearly been replaced at least once before, at the base. You have to find and fix the leak—caulking does not fix a leak. Also, the pipe coming out of the wall where water comes out has no seal or caulking around it. Additionally, the toilet seat was a VERY cheap plastic that was too small for the toilet and when you sit on it, it moves and your skin touches one side or the other of the toilet bowl. Gross. There are charred burn marks on the carpet in front of the 1st queen bed, and a big raised sticky spot on the desk lamp by the switch. When I tried to explain all this to the front desk girl while checking out the morning of the 31st of May, 2023, she was flippant and tried making silly jokes instead of addressing my concerns professionally. I love a good joke, but she was out of line. She then dismissed me and told me in a very patronizing and clearly butt hurt tone, “God Bless You, and Have a Nice Day!” Again, unprofessional. I left there feeling like I’d been in the twilight zone because I couldn’t believe how bad my experience was. I was relating the maintenance issues to her because I felt they needed to be addressed and she didn’t seem to care. Poor building design and very shoddy and cheap workmanship. I called home office and at least they comped me that one night. I appreciate that. I just can’t believe they built such a cheap and shoddy hotel. If you want to get some sleep, don’t stay here. You can hear all the hall noise, in addition to noise from rooms above and next to you....

First the good stuff. The hotel staff is wonderfully helpful and professional. If you're travelling by yourself, this is a fantastic hotel to stay at. No problems there. You can stop reading right now.||However, if you are travelling with family, friends, or coworkers, be forewarned: the bathroom "door" offers virtually no privacy nor soundproofing. This is especially important because of the high-powered toilet. The toilet flush mechanisms are the loudest I've ever experienced. When you push the flush button, you will audibly say, "Oh my goodness...". To combat that, the Hilton/Hampton designers could've easily used a bathroom door with improved noise insulation.||But no. Hilton/Hampton did away with the traditional door entirely - possibly to save money? Instead, they went with a sliding barn-door solution. And I don't mean a "pocket door" because pocket doors actually provide privacy and noise attenuation. These are the bizarrely designed hanging-from-a-rail sliding barn doors. There is a nearly one inch gap around the door and the frame (see included photo). Not only does the door not close in a traditional sense (because it's not really a door), but the large gap seems to amplify every bathroom noise you can imagine. Showers, flushing, flatulence, brushing teeth, hair drying, etc.||If somebody flushes the toilet in the middle of the night, everybody in your room will wake up. Take a shower? Everybody will wake up. Have a terrible gastrointestinal problem? God help your room-mates.||So why did I leave a 4-star and not a 1-star? Because the staff here was so fantastic and the bizarre design of the bathroom door is not...