KAY Jewelers — Local services in Madison Township

I bought a necklace from them for my mom's birthday because my grandfather had purchased jewelry for my grandma from Kay, and my dad also buys from them for my mom. I thought it would be nice to get my mom something special for her birthday. Unfortunately, I ordered the wrong size, so she went in to exchange it. However, she was told she would have to buy an entirely new chain instead of simply swapping it. I've spent two hours on hold trying to reach someone from corporate, only to hear the same thing on the phone. I’m not opposed to paying for an upgraded chain, but having to repurchase the entire necklace is ridiculous—especially when they encourage you to buy gifts anonymously, yet won't help when you...

5 stars isn't enough for what everyone at the Canal Winchester location done for me. I had sent a ring to be sized and two days later circumstances changed and the proposal date had to be moved ahead. When I contacted the store they were very understanding and immediately asked for a rush on the ring. After they put up with me calling almost daily they had the ring overnighted so that I could pick it up the day before. The customer service was phenomenal and I am forever grateful!!!! Thank you for...

Rebecca, the assistant manager at Canal Winchester, was very professional and polite. She knew what she was talking about and was not pushy trying to sell me anything. She let me take my time browsing around the store. She told me the difference between the pieces I was looking at so that I could make the best decision for me. I would highly recommend Rebecca if you are looking to buy any jewelry. I know that I definitely will be back and will...