Sleep Inn & Suites Marshall - University Area — Hotel in Marshall

Very clean and neat, no odd or bad odors. Bed comfortable. Chair and couch (we got a 1-room king suite) fairly comfortable. Water pressure average. Water from faucet not bad to drink. Pool smallish (but not too small), average temp; hot tub big and nice, but not as hot as we like it; chlorine smell not overpowering. Heard TV and some voices from next door room (walls NOT very sound proof). Near highway but heard VERY LITTLE highway noise! Heat/cooling unit has 2 fan settings, which is GREAT. Breakfast very good, though could have been hotter (but was warm) -- good quality waffles; decent biscuits and gravy; scrambled and hard-boiled eggs; diced potatoes; good sausage; 3 cereals with 2% and skim milk; oatmeal packets (add hot water); hot sauce, salsa, and ketchup packets; breads and pastries; packaged jams and peanut butter; lite yogurt and sealed fruit cups (refrigerated); fresh apples, good fruit juice; decent coffee with real half-and-half. GREAT location: close to highway, Wal-mart and some other stores VERY close. Wi-fi ok; through a VPN on a Saturday morning (probably low-use in the hotel) I got 10Mbps download, 14Mbps upload. TV excellent quality picture. Our room was carpeted with shower stall and no tub in the bathroom. Water is decently soft. The front desk person is sometimes not there, but a phone on the desk can be used to call and they then come to help. Appears to have electric car charging stations. The only negative about our stay was hearing the tv in the room next door at times; I could have deducted a star for this but decided not to. If the room had been better insulated from other rooms' sounds, and maybe if it had been a little cheaper, this would be a solid 5. As it is, it is 4.5 but close enough I gave it a...

We stayed in the hotel in June 2022. It was a bad experience. We had a number of rooms at the hotel due to a wedding in the area. I am still shocked at some of the service. ||||The rooms are a good size. The rooms are cold and it is difficult to get the air conditioning to cycle at the proper temperature. The carpet in the room had a crunchy texture as if it hasn't been cleaned in some time. The walls between the rooms are not sound proofed. We could hear the people in the adjoining room speaking in their normal tone. The bathroom was marginally cleaned. ||||The fitness center is of poor quality. The whirlpool is very nice though. The breakfast was of very poor quality. ||||The most unbelievable part of the stay was when my parents received two phone calls from outside the hotel at 1:00 a.m. and 3:00 a.m. wanting to make reservations. When my mother told the front desk about this the next morning, the front desk clerk asked her to take the name and number of the person calling so they could return the call. UNBELIEVABLE!!!!! They need to get their phone system fixed not to allow this to occur. I am still shaking my head at that. ||||Another unbelievable aspect is that they charge $1.50 per night if you use the safe in your room. That was another new one on me. I spend many nights traveling and this is the only hotel where I would have been charged a $1.50 if I used the safe. I requested that $1.50 be refunded. Regardless, what a goofy charge. ||||My recommendation is try another hotel in Marshall. This hotel isn't...

We booked a block of rooms for our wedding with sleep inn. From the start they were tough to work with. Took numerous phone calls to speak with a manager who could book the block for us.

We also booked a few rooms with the block for ourselves and a few family members. We were charged the full rate instead of the block discount. Not a major issue but certainly annoying when trying to do bulk business.

Lastly, we had some guests book for both Friday and Saturday because they would be showing up Saturday and couldn’t wait to check in at 3pm. Sleep inn acknowledged this and said it would be fine. When they arrived they were told the reservation had been cancelled, the room given away, and no rooms were available. When asked what options they had, a sleep inn employee told my pregnant friend “she should have planned accordingly”.

Not only did they lie to them, but then to be told that in a vulnerable state while traveling, and not be given any other suggestions is unacceptable.

In the end a room “miraculously” appeared open. And when asked if they’d like to know the price and replying no, the employee said “I guess you don’t have any options anyway”.

I hope no one ever has this experience again with sleep inn. And I recommend you go else where with your hotel needs. If you have any issues make sure to stand your ground as some employees will be unprofessional and...