Culver’s — Restaurant in Marshall

I've left a lot of reviews for all kinds of businesses all over the country. I rarely verbally trash a business just because my fries were not warm. I believe it's too costly to a business that is providing a service and jobs to a local community, especially if that business is individually owned and operated. With that said, it's fair, to be honest. One thing I've never had a Culver's store (any Culver's store) do is offer me my receipt. If you're on a work trip, a receipt is always needed. I also read a lot of reviews for this store complain about, and I observed in person while in the store, food taking longer than expected to arrive at the table. My experience at numerous Culver's in multiple states is that they are prompt on getting food to the table. Outside of that, my experience at this store was good. My burger and fries were hot. The staff was very courteous. For instance, I asked for the ketchup dispenser to be filled, and the young man I asked, who was helping staff the front counter, quickly responded while also training a young lady as to how to do so. Good for him. He did a good job. Overall,...

So generally I like Culvers of Marshall, this place seems pretty much always clean and the food is usually excellent. The cheese curds are by far the best around our area. But there is one thing that has to take my rating down just a little and that is the excruciating amount of time it takes to get your food sometimes. I waited for 15 minutes on a simple to go order this evening and after all of the wait they gave me a kids meal that was for the drive thru. Anyways they got it figured out after a bit and gave me a token for some free custard without me saying anything at all. Nice place, I think there's a communication issue among staff in the kitchen and up front, but overall a nice place to grab a meal without having to drive all the way to East College or a great place to stop on your way out of town...

You can pay someone to manage people or you can pay people to manage themselves but both deserve the pay for their work. However, true hard work is taking responsibility for something anyone has the ability todo themselves. In public, safety, is everyone's own responsibility, which includes keeping a clean space. When the front end is slammed and the back end is hussling, I would like a rag in another's own hand next time. Something I learned in the service industry was praise in public, correct in private. Have honor, be courageous and stay committed. I was offered water, by a hard worker without being asked, what a gift I was given. Thank you. Order ID: AAA5PM78ACES

Update: Was five stars. Recieved unsatisfactory reply. Changed...