Sleep Number — Hotel in McAllen

Do your research and know what ALL the Sleep Number beds and bases do. This will help keep you from being unknowingly up-sold needlessly. Know in advance what discounts are available in advance and if you plan to buy, download the SleepIQ app before the sale is complete so you won't get a shrug of the shoulders when you show the $50 off coupon to your sales rep and get no offer to apply it to your purchase. We asked our sales rep while shopping about Veterans discount and were told there were discounts available for Veterans. After we decided to buy, oh there are no Veteran discounts. Sleep Number sent my first review to the store manager, who reached out to me asking what could be done to make things right. When I put the ball back in his court nothing but crickets. You'll be promised a call the day before delivery to confirm a delivery time. The only call I got was when the delivery driver was 35 minutes away from my house according to his GPS. You'll be told the set up team will go over the bed and set your SleepIQ app up to the bed. I basically had to pry that out of the tech when he told me they were all done and leaving. He handed me the owners manual and pointed out the toll free number on the back of the book. Overall, spending this much money on a product deserves a little better customer service and honesty. Again, do your research and know...

I would love to give more stars! Don’t get me wrong Luis was so knowledgeable in the mattress he was selling for his company. It’s just once the other salesperson which was a lady was so rude to my son that was it for me. I was upset but tried not letting it get to me but it really did bother me! I let Luis talk to us about all the mattress because he was amazing I can’t say anything bad about him and the mattresses he was trying to sell to us… but Because of her I would have given all stars but she it was not okay to be rude to my son! If you don’t know how to be polite don’t work as a...

Bed is great. BUT they don’t tell you that if you move there’s all sorts of fees associated with moving. Then you’re on their schedule to move. I was told for my move they wouldn’t be able to get to disassemble my bed till 2 weeks later. It’s on me to move it and then it would be another 3-5 days before reassembly. But if I paid the $500 fee then they could maybe call to see about if they could get it closer to the date of my move maybe. So my choices are to scrap the bed or pay to stay longer in my current place. Mind you all of this is being done in advance of a month....