Motel 6 Menifee, CA — Hotel in Menifee

I booked in advance online, requesting double-bed ground level if possible, as I'd be with my elderly mother. The most influential amenities in choosing this motel were the mini fridge and the "32" LCD TV With Av Connections For Gaming". All my mother wanted was a room to watch movies in. So, a few days prior to our stay, I called to ask if a ground-level room could be made available for us, and the woman who answered seemed content to give a generic answer of "yes we have double rooms on the ground floor." I then asked about what kind of hook-ups were needed for the Av connections. She couldn't understand my question and I was passed to a man who said it was an HDMI cable, but I wouldn't be able to use any connections, as the tv is bolted to the wall. When I mentioned that this feature was listed as an amenity on the website and one of the biggest reasons for my stay, he had nothing to say. Literally. So I just said thank you and hung up. Because watching movies was so important to my mom, I brought two types of DVD players and connection cables with me, just in case. When we checked in around 3pm, i first noticed the strong scent of curry powder (or something like it) in the lobby. Not a big deal, but definitely noticeable. The greeting wasn't especially friendly, but it was fine until I was handed papers to sign and noticed my room # began with a 2. I asked about the ground floor and mentioned my online request and phone call earlier in the week to confirm and the response was there was nothing available on the ground floor, except singles. After checking with Mom, we decided to stick with the double-bed option and took a room upstairs though climbing stairs with a 72 year old woman with limited mobility was exactly what I had hoped to avoid. Overall the room was okay. It was well-lit and the minifridge and microwave (unplugged) were a good bonus. The bedspread and sheets may have been clean, but were definitely stained, and there was only half a roll of tp (Mom called to ask that some be brought up, but that was not accommodated and I later just walked down to the lobby for a couple of rolls). It took a LOT of time and persistence (thankful for skinny wrists & patience), but i was finally able to connect an HDMI cable & figure out the right combo of buttons to switch the input. So that was successful, but the tv screen had a vertical line down the center (even with cable tv) which was a bummer....

Upon arrival, to check into our booking of 2 rooms, the front desk clerk a very soft-spoken but very curt man came to help me. Because I could not hear him he had to ask me for my ID twice, then my name. He saw the reservation and proceeded to check me in. He asked me for my credit card and I gave it to him. He's entering my credit card up and handed me one room key. Questioningly I ask him where the other room key was because I had booked two rooms. He stated "Oh they overbooked we only have one room for you. You save $100" I asked why he didn't tell me this before he ran my credit card, and he repeated "you saved $100!" Since we had been on the road for over four hours we decided to just take the room with two beds. When we walked into the room we checked the sheets as we always do when we stay at a hotel, and found the beds had been slept in, and just remade over top. There were crumbs in one of the beds, and my husband quickly went to front desk. He told the man that the sheets had not been changed and when the man asked "what do you mean the bed was not made?" My husband replied they were made they were just made with dirty sheets. He then asked if there was housekeeping, the man stated no there was no housekeeping at this time of night. He stated he would be over to check on beds after dealing with customer who just arrived. As we waited, I told my husband what had happened with the credit card and he said OK let's go. He checked out at the front office the man gave him the receipt of the refunded money, and yet five days later it is still not returned to us. After calling to find out why money hasn't been refunded the same clerk took my information, called me back and practically yelled at me that "it was already returned to you!" And hung up on me! Rudest man in...

I wish I could rate this less than 1 star!!! I don't know where to begin. I showed up to check in and the receptionist was the only nice part of this stay. My son was signed up for a baseball showcase in Menifee,Ca for Monday. I decided to stay somewhere close by Paloma Valley High. I went to check into the room and it smelled so bad of cigarette smoke I had to shut the door. I went back to change the room and the lady was very happy to do so. I then proceeded to the room and it seemed ok. My son wanted to stay in and relax so we turned on the T.V and someone had blocked it for only allowing it to be watched for 20 minutes at a time. I called to ask about this at the desk and she said she had no idea and that the maintenance guy would not be in until tomorrow but that she would discount my room for the trouble. I said ok. Well, from 11pm until 4am there was a drunk lady screaming at her boyfriend ,using fowl language and said she was staying in the room way on the other side of the building but just happened to be in front of our room by the staircase. This went on all night plus the person in the room next to us was pounding on the wall all night as well. Needless to say I did not get any sleep. I called the office and the man says all I can do is call the room and ask them to quiet down and as far as the lady there was nothing he could do. That to me was NOT acceptable!!! I didn't want to open the door because there was fighting going on and did not want to be in the middle of it. My son barely got any sleep. Luckily, I had some ear plugs for him to wear to get sleep for his showcase the next morning. I will NEVER stay in a Motel 6 as long as I live. Your staff needs to NOT let this continue to happen or allow people to stay causing...