We are frequent customers of black bear diner both in our home town and while we are on the road.we have dined at black bear dinners In several states. We enjoy the warm welcoming friendly atmosphere to put us in a comfortable spot to enjoy a delicious meal.
Today we met some family members at the Menifee restaurant for our first time visiting this location. It was 11:00 am , so for a late breakfast / lunch. There was 6 of us.
The restaurant was busy and luckily they have a decent size waiting area inside so we were able to avoid the heat while we waited, after just a few minutes we were seated. Our sever Brenda was getting our drinks while we took a few minutes to look over the menu. We placed our orders and as I listened to my family placing orders I was thinking, oh my we sounded like a group of very difficult and picky eaters.
This didn’t phase Brenda in the slightest. She made sure our food was as we asked for it. (The food was delicious.)
Brenda was running back and fourth from our table as if we were her only table, we were not. She had a great attitude and the perfect personality for the job she was doing she made today’s experience more than a great meal.
With a few years of dining at black bear diner, we have always enjoyed the good service. And delicious food, (we do miss the chicken pot pies though ).
Brenda's dedication to her job and how her personal touch made us feel like family or as if we were the owners of the restaurant and not just some first time random customers. She made such an impression that I gave her a 30 percent tip and felt like I was cheating her for not tipping more.
Hopefully black bear diner realizes what a special employee they have and with her kind of service I’m not surprised that location was super busy.
Good job black bear dinner. GREAT JOB! Brenda thank you again for your...
Read moreFinally had a chance early enough on the weekend morning to try the new Black Bear Diner in Menifee without having to fight the crowds and wait - especially since it's Father's Day today! Anyway, I tried the Father's Day special: something like a chopped up chicken fried steak in an omelette with everything but the kitchen sink. It had mushrooms, spinach, onions, peppers, cheese, etc. It actually was pretty good, especially with some hot sauce! The papa bear habanero hot sauce to be specific. I asked for the potatoes with peppers and onions to be well done. They were not but they tasted okay. The rye toast was nothing special. My wife ordered the biscuits and gravy, which she does at most breakfast diners we frequent. Unfortunately, they were extremely bland and worst of all cold. The plate was warm - actually hotter than the biscuits and gravy. I tried a bite and the biscuits were flavorless. What made them worse was that the gravy was so bland. I warned my wife before she ordered those because we stopped at the outlets in Barstow and ate at that black bear diner a few years ago that she tried them back then and they sucked. Oh well, they're probably good for the masses, but not if you're really into decent quality flavorful foods. The restaurant will probably do fine in Sun City and I noticed it opens an hour earlier than the Murrieta location. We were the third party in there at 6:01 a.m. this morning and the wait for the food to come out was inordinately long. I don't know if the kitchen was just firing up or they had the poor suckers who couldn't get Father's Day off back there trying to hold down the fort. In any event, the old retirees in Sun City have a place to show up bright and early now and close by. :-) But the Black Bear Diner is...
Read moreToday's service was just not it. I understand when there are very busy days and we dont mind waiting to be served, but that was clearly not the case today. We waited patiently to get our food ordered and served to only have paper in one of our orders from the cheese that is used. There were 3 servers that were talking amongst themselves in the beverage area. We waited for our server to finish talking and come out to the floor. We tried to get her attention and completely walked by. Waited for her again to try and explain to her that one of the sandwiches had paper in it. Without letting us finish talking, she grabbed the plate and said oh ill talk to my manager. We completely understand that she was coming from a good place but, at the same time we felt that she didn't even want to acknowledge our concern, it was a quick "shut up" in the face. While our table was waiting for the food to be replaced, the same 3 waitresses were talking again in the beverage area, we were in need of napkins and a fork. Again we're trying to get our waitresses attention, once shes done talking she walks right by us when we try to call her; with no acknowledgement or letting us know she will be back with us. We tried asking one of the other waitresses and she made us feel that we were bothering her, she stopped talking gave us what we asked for and left. Once we were brought the food, all we got was were sorry that happened and again as we tried to speak, the manager/server walked right off. The whole time we felt that our concerns we had were just completely ignored by staff and just a simple service we needed wasn't worth the time of...
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