Harbortown RV Resort — Hotel in Monroe Charter Township

This was the first time I stayed there. The first thing I have to say is that there was an incident in which a lady was walking her dogs and she was on my little tiny strip that they give you and my dog his leash could reach her, but he gets excited when he sees other dogs so he somehow pulled himself off of it and he isn’t a dog that’s mean or vicious.. The woman walking her two dogs, which were bigger than my dog, kicked my dog and caused me to have to take him to the vet. He sustained injuries to his face. She then yelled out.” If my dogs have one scratch on them” well, her dogs had no injuries because my dog did nothing to her dogs or her. 15 minutes later they came and told me that I had to remove my dog from the park. Never once did they give me a chance to explain what happened. Nor did they give me a chance to get the eyewitnesses I had to share what happened I went there with my dog to camp and I had friends that would visit, but I stayed there alone with my dog. I live on my own. My kids are grown up and my dog is my companion when I go places he is also an emotional support animal. I was very nervous staying there because at night they have no monitoring and people can drive in and out of the park without, anyone knowing who they are so I was without my dog and I was there alone and it was not a safe feeling. I took them my documents and I asked to speak to the owner and nothing I did it three times. I finally became really upset because I did not feel safe there after extensively trying to talk to them and explain that the person that was three trailers down had a video of it, and they had left the campground .||I asked if the park could contact them, so that they could see exactly what happened. They refused to do it . I explained what happened to my dog and that he was injured. They didn’t care. They were cold and uncaring, and one time when I called to ask about them getting that footage from the camper the lady yelled at me and said you’re a dog attacked 2 other dogs and I said “that is not true “ my dog put no marks on those dogs or the woman. But , she kicked my dog. Later, I was told by someone that they favored people who camp there all season and other people have been treated poorly. I posted something to let them know how I felt and then I got a very loud knock on my door on Friday and they told me that I needed to have my stuff packed up and to be out of the park 2 1/2 hours now I was all by myself and that’s a lot of work. I had to call a friend who had the truck to leave work and come and pick me up and help me. They threatened to call the police department on me for posting a bad review because the owner had seen it and got offended and said if I didn’t like being there, then I can leave or they were going to call the sheriff. Well I called my attorney and because I have not caused any damage to anything and I did abide by their rule of removing my dog from the campground. I was told that they were just blowing steam and could not force me out because I did nothing illegal. I had plans to depart early, but I had to wait until the people that helped me tow my camper over there was able to help me. It was a terrible experience . Also, at night there were trains going and shaking my camper- it was very hard to sleep. Their activities were cheap for such an expensive place to stay and anything else cost a lot of money. I had talked to other campers about how they make up their rules as they go along and act like they’re the police in there. They have people drive by your campsite constantly, tell you if you have a chair in the wrong place. It was just terrible and I would not recommend it to anyone . Also, when I was in the swimming pool, a little boy had pooped in the pool and I said something to someone and they did nothing. It was disgusting. This is a zero rating if I had the opportunity to do it and I know other people have posted on how they make their own rules I would never recommend anyone to go there and I have been to hundreds of campgrounds and this...

An unfortunate review... I actually quite enjoyed my time at the grounds themselves, but the office staff awful. We came into town on a Saturday and booked a two night stay -- we're so satisfied with the amenities that we decided to extend for three more nights. I contacted the office, spoke with Jessica, and asked to extend my stay -- she happily obliged and when I asked for my new total (from check in to check out -- Saturday to Thursday) she told me it would be $231. I was shocked because the weekend nightly rate was $72 a night -- and to pay so little for so many more days it seemed to be a great deal.

Well, then the charges came in. They charged me $144 for Saturday and Sunday night. They charged me $10 for an extra car that I did not have. They charged me $20 for a late check out that never happened. And, they charged me $231 for Monday night through Thursdays checkout... which also included a $10 charge for an extra car that I did not have. I called and spoke with a "manager" named Heather, who was argumentative, accusatory, disrespectful, and unaccommodating. When I asked for an explanation of what the charges were, these are the answers I received:

$144 -- "Saturday and Sunday night." $10 -- "An extra car." When I told her I only had one vehicle, she moved on to the next charge, and did not offer to or remove it. $20 -- "Late Checkout". When I told her we checked out at 12PM she stated that they had proof of late checkout. When I asked what proof, she said that "someone drove by and saw our rig pull out at 3:30PM." When I informed her that was impossible and that we have video footage of our rig being pulled into our storage at 2:45PM in Warren, MI more than an hour away, she interrupted me and told me we checked out late and the fee is valid. $231 -- "Extended Stay". When I explained to her that I spoke with Jessica to extend our stay, and when we asked what the total was from check in to check out she stated "$231", and that we were happy with that because it seemed the weekday rate was much lower... she stated "it's $72 per night every night for your site..." and when I asked how she was coming up with the math, she stated "you were charged $10 for a second car."

It was quite clear that our conversation was going to go nowhere, and they were not going to honor the $231 as we were told. So I requested an escalation to her superior/the owner, to which she declined. When I asked why, she hung up the phone on me. I called back, got an associate, who then provided me with a generic email and advised that there was no extension or direct line of contact to the owner and that she was "just doing her job."

So, I sent an email that day requesting owner escalation. I received no reply for 3 days, sent a follow up email and received a call about 10 minutes later from Jessica, the "most senior manager", also the woman who was responsible for this mess. While Jessica was decent on the phone, she stated the charges were valid, and that they would not be adjusting anything off -- and when challenged on the extra car and late checkout fees, she too said nothing. When I asked to speak with the owner, she stated "the owner employs me to handle things like this -- I'm handling it." When I said I was not satisfied and continued on she asked me if I could hold so she could take another call -- to which I declined, she made time to call me, why should I hold so she can help another guest? She put me on hold anyway.

As the owner of several businesses myself, if a consumer ever had a problem with my/our services, my/our staff, and requested an escalation, my/our staff would see to it that I am looped in to address the issue/concerns and see that the consumer walks away satisfied... even at the expense of a dollar lost. That character is not represented here, and the blatant greed and mismanagement of this place will surely ripple through to the consumer, not just once with me, but again and again.

I will not return, ever. And I've taken the charges up with my bank....

MINORITY BEWARE!! Would not recommend. Its a so-so place so far for the kids but some of the staff are very rude and mean. We called to make reservations and IT was very clear as to what we wanted. The lady over the phone understood we were bringing tent for the kids, and told us we were charged for it. We were told that EVERYTHING had to be paid at time of reservation due to holiday, and there was a extra fee tacked on to our bill for $40. We were under the impression this was for the tent. After less than a day, the Manager (Brandy) came to the our camper door knocking and talking down to us in front of our kids, saying you have to take your tents down you didn't pay, but we were told different over the phone. A phone called would have been more appropriate, (and professional) but she felt the need to drive over in front of people and embarrassed us. Instead of trying to "lead by example" and talk with us, and try to get an understanding of our side, she belittled us asking us to show a receipt or something for the tent showing we paid for us. She (Bandy) made us out to be a liar without trying to understand our side. Times have really changed. When we walked over to the office, she (Brady) was again, more worried about herself, more than what happened to us. To make matters funnier, there was a guy in front of us telling them that they paid for something they didn't have and the lady over the phone told him what lot he had. When he pulled up, someone was already in the lot he paid for. The owner was onsite in the room and didn't want to come out and speak with us. We paid a lot of money to bring the family here and feel really belittled and offended by this place. When we said that we already paid for our tents to be onsite, her (Brandy's) reply was "you paid for the holiday fee", which we were not told over the phone. We were given the holiday rate for the weekend plus the tent fee for our price when we called. As a Minority I really felt offender. She (The manager, Brandy) is not very "Minority Friendly" as they say. What blows us away is she said we cant talk to the owner and hes not around, but yet he was. We saw him back in the office and he didn't want to come out and even apologize for anything! As a manager you should never let it go to your head and boss people around because your position is higher. She had some serious name-tag syndrome!! We can't just leave, bc we paid a lot of money, and it would be punishing the kids. What a vacation spoiler. I have never been to a place were the owner didn't want to come out and talk with us. We don't expect an apology from her, bc that's her "making". She was more worried about getting backup from her people there and how she looked, rather then being nice.. It would have been nice to at least hear a sorry from the owner!! Times have really changed on how people are anymore. Again, if your MINORITY I would think twice about...