Hyatt House Mt. Laurel — Hotel in Mount Laurel Township

Hyatt should either fix this property or remove their name from it. Hyatt is known for good, quality properties across the country and across the world. ||||This is definitely one of the worst and most rundown hotels I have ever scene! And the sad thing is, there are such minor and easy things to fix that would at least bring the hotel back to a decent standard.||||There are such little things and corners cut that show the owners and staff don’t care about the property or their guests.||||This hotel is on a road with 10 other hotels (including a Hyatt place that is actually decent), you’d figure they would at least show some attention to detail (especially when they are using the Hyatt name to demand a higher price than their neighboring discount hotel brands like Hampton Inn and Holiday Inn Express).||||From doors that are chipped and don’t close all the way,curtains that get stuck/ jam and don’t close properly, shower exhaust fans that don’t work, bathroom outlets that don’t work, thermostat from the ‘80’s that need to be set again every hour or so, and stained furnishing to the fact that they only give you 2 towels and a wash cloth (for a room they claim sleeps four, you think they would at least give you 3-4 towels), to the fact that house keeping only “cleans rooms” every other day, this is just more proof that the owners and staff of this hotel do not care about their guests.||||We came here in August for a three night convention near by. When we first booked the room in June, it was listed at $230 per night (definitely overpriced for such a poor product and I’m glad we didn’t pay this).||||About a week before we came, my wife checked the Hyatt app again and say the price had dropped to $175 a night (I still feel that was way more than a property in such disrepair deserves but a better rate nonetheless).||||We cancelled our original reservation and made a new one. We showed up around 8PM Thursday night and there was a large group of people causing a loud commotion outside in the parking lot. We were actually trying to move around this group to access the lobby where we found a single employee working the counter alone.||||When we mentioned the commotion outside, they informed us they knew and that there was no one else on the property to assist them in trying to handle this (no security???).||||They did call the police and eventually a local patrol car drove by and broke things up, but this just lead us to wonder why they would not have security on site and why, with so many hotels on the same road, would they not team up and hire a security company to patrol the properties or request local law enforcement to provide frequent patrols of the area.||||We were handed key cards and walked to our room. When we walked in, we were happy with the size and square footage of the room. We put our bags down and started to try and close the curtains with the pull chains.||||The pull chains jammed over and over and the curtains barely moved. We were able to get the curtains closed after several tries.||||We then went to close the door between the bedroom and the living room and realized there was a broken piece of the door frame that we actually needed to hold up in order to close the door all the way (a simple screw could actually fix this).||||We walked in the bathroom and saw only 2 towels and one wash cloths. We were concerned and tried to grab the room phone to call the front desk and request more towels.||||When we grabbed the wireless phone off the base, we realized the handset was dead. ||||We tried charging the handset, but couldn’t. My wife went to take a shower and we figured we would talk to house keeping about towels in the morning…… ||||Guess what, house keeping only comes once every two days and actually doesn’t clean the rooms or fix beds or anything! Wait till I get to that part….||||My wife went in the bathroom to take her shower, the exhaust fan didn’t turn on (another easy fix item) she got out the shower, grabbed the towels and went to plug her hair dryer in next to the sink.||||The outlet was dead (more neglected easy fixes). She dried her hair and we went to bed.||||(By the way, NO HBO or premium channels, remotes are slow and NBC 2 station doesn’t work)||||We went to bead. When we woke in the morning, we left a note for house keeping requesting more towels and mentioning the easy fix items.||||We left at 8:00AM and returned at 9:45PM, shocked that no one had touched the room. We tried to call the front desk with the handset again, but the handset still didn’t charge. We were able to get the speaker in the phone charge base to work but….||||We press the button on the base for housekeeping, got no answer. Pressed the button for the front desk, got no answer.||||We went to the front desk and were told Housekeeping doesn’t clean rooms every day. Odd!||||We requested a few towels and washcloths. They gave us 3 more towels and a wash cloth and were told housekeeping would clean our room the next day.||||We left our room Saturday around 7:30AM and came back around 2:30PM. We were excited because we saw a house cleaning cart outside the stairs to our room and blankets on the balcony upside down the hall.||||We walked in our room to find that our bedding has not been touched, our towels not replaced and our kitchen garbage was tied up in the middle of the room.||||A new roll of toilet paper was sitting on the bathroom sink rather than being installed to the toilet paper dispenser.||||This was all very odd. We later found out from people at the convention that this is normal for this hotel. This is definitely not normal for any hotel I have ever stayed at and this is not how a hotel should treat its guest. I am still in shock over this and will be contacting Hyatt hotels directly.||||This is definitely not a hotel that lives up to its brand and definitely not worth the rates it is charging...

My experience here was awful. The staff is awful that one lady with the wig is rude. The cleaning team is nasty. My room had to be switched twice the day i checked in. Dog hair in the beds and shower. Dirty sheets and towels. NO WAY! The General Manager never reached back out to me. I will never stay with them again and definitely do not recommend anyone stay here. When I first arrived at the hotel the individual who checked me in told me I was unable to check in with my visa which is a lie as I use the same card every time I have stayed at the Hyatt. Secondly the first room was disgusting. The bedding was dirty as was the mattress. The mattress was filthy. I don't know if it was a coffee spill or blood. Either way i wasn't sleeping on it because I don't know what it was. The shower was dirty. The other 2 queen bedroom had dirty sheets as did the pullout couch. When I stay anywhere I check everything from the bedding to the shower as well as any other area of the living quarters.

I went to let the staff know and Faith who was at the front desk changed our room. However the second room was not any better. Still dirty and stained sheets on the beds, lights didn't work in the rooms, the refrigerator light was out and didn't seem cold at all. There was dog hair in the shower, dog hair on the two beds in the second bedroom. It was as if the cleaning team came in and straightened up the room without doing much cleaning at all. I went back to the front desk to address this issue and there was a another lady tall, bobbed curly hair who was just so rude and nasty as if we were bothering her with the complaints. Rolling her eyes. She was an awful person to have to deal with especially at a front desk. I asked for the GMs information because I definitely planned on reporting her behavior and was told she could only give me her card with her email they cannot give a phone number. HOW CONVENIENT! I definitely sent a email that night to Devin the GM. The other girl Faith tells me that the individual responsible for cleaning the room stated the room was thoroughly cleaned. I asked if she could send her to the room to clean it again because it was not clean and it definitely wasn't cleaned to the standard of any Hyatt hotel I've ever stayed in. I was told the cleaning lady could not stay to clean because she had to go and had somewhere to be. At that point I contacted the corporate office for Hyatt Hotels.

I eventually checked out early because i was not staying in this...

Checked in around 7pm, and from the moment we pulled up, the vibes were… off. The lobby was a ghost town—one staff, zero guests, zero life. The “bar” we saw on the website? More like a sad countertop with nothing on it.

Got our room keys and headed to the third floor. Small issue: no elevator. So we lugged our bags up the stairs, and were rewarded with a cloud of eau de weed so strong it felt like the outdoor hallway was hotboxing itself. The room? Smelled just as delightful and gave off serious “college apartment that’s seen things” energy.

Ordered DoorDash and decided to eat in the lobby (again, the room vibes were not it). While eating, people wandered in to pick up their mail and chat with the desk clerk about their bills. That’s when it hit us—people actually live here. And not just for a few nights. Like… live. Suddenly everything made more sense—and also way less sense.

Breakfast the next morning was an adventure. “Buffet” is a strong word. It was more like a museum exhibit titled Food That Used to Be Here. No eggs. Nothing refilled. We sat down to eat what scraps we could find when a woman who could generously be described as looking like she came straight out of a crime doc tried to come in the back door. No key. We weren’t about to let her in. She eventually walked around, came in the front, loaded up on free food like it was Costco samples, and left. Normal hotel things, right?

Trash bags sat outside doors like they were part of the decor. A rogue screwdriver lay casually on the stairs. Super comforting. And then there was the guy who stared my friend and me down as he literally shielded a young girl who looked completely out of it. We made eye contact. It was not friendly. At that point we were fully convinced this place might be a hub for trafficking.

Front desk staff? Barely helpful. I spent more time standing in line behind people fighting about their bill than I did sleeping. Pro tip: they charge $675 upfront every Friday. You must pay in advance, because it’s “not like a restaurant.”

Bottom line: if you’re a family, a business traveler, or someone who generally values safety and sanity, this is not your place. But if you’re looking to live somewhere where drama is free and sketchy vibes are included in every stay—Hyatt House Mt. Laurel is your dream destination.

Would give it zero stars if I could, but at least it...