Hampton Inn Philadelphia/Mt. Laurel — Hotel in Mount Laurel Township

I booked a one night stay at the Hampton Inn, Philadelphia, Mount Laurel location I called at 11 PM to verify that we were able to check in late due to us being at a wedding in the area. I spoke to a young lady and she said absolutely no problem that we should be fine. My husband and I get to the Mount Laurel location at about 12 AM and from 12 AM to 1:30 AM there was no staff available at the desk event multiple times called the one 800 number and they tried multiple times to get in touch with staff at the location and they could not so we were then sent to the location down the street which was about 5 miles awayto the Voorhes location at this point were teetering on 1:45 in morning. The staff at the Voorhees location was extremely pleasant. Her name was Iris. If you happen to go to the Hampton at the Philadelphia Voorhees location please ask for her she’s fantastic she did all that she could do to help us. She’s very diligent and stayed on the phone For another grueling hour. Once we got to Iris at the next location we informed her what was going on. We were actually connected to her by the staff on the phone at the one 800 number they connected us Iris apologize-said come on down I have a room for you. No problem we get there and because of the system is down she’s unable to transfer our reservation over which was paid for upfront. It wasn’t until 2 AM where you were able to get in touch with the front desk representative that was actually in the Hampton Inn, Philadelphia, Mount Laurel location whose name was John, who was very rude . John lied and said that there was someone at the desk the whole time .He stated I didn’t know what I talking about. when I am actually walk to the back office to look for someone with another person who happened to also be at the desk because he was locked out of his room, and staff was nowhere to be found, John had no integrity and he continue to lie. This was the worst experience that I ever have an a Hampton Inn and I would never refer another person to the mountain. Lol location. Every time we call the one 800 number we got a different representative who would kind of talk in circles and would not attempt to help us and what kind of go through the same process up on the front desk even after we explained that we were actually staying at the desk and could hear them calling on the phone we even got a representative to tell us that there was no management available for us to speak to because it was after hours there was no one willing to help it was a very long and...

I checked in with my Fiance' on Tuesday 7/28-Thursday 7/30. We booked through Priceline. Upon entering the room I was a bit disappointed in the size of the room( having frequented a number of Hampton Inn) many times over the years. I have a broken foot so it is difficult for me to get around with my crutches. Reason I am saying this is because I attempted to wash a load of clothes, after hobbling to the laundry room I saw that the dryer was "out of order" that was frustrating because how am I to carry laundry to a different floor to do laundry while I am using crutches? ( the laundry room was down the hallway. Additionaly the ice machine was "out of order" on my floor too.... I use ice for swelling on my foot. It was frustrating. I noticed three (3) hairs on the sheet on the bed. I always inspect a bed, obviously to make sure it had no bed bugs. I requested a new sheet, and I PUT IT ON THE BED. What really annoyed me was that on Tuesday I bought a steak sandwich, Calazone for dinner. We had leftovers, I put in the refrigerator..when I went to eat the leftovers Wednesday evening I saw my food was warm...the setting my up to 6..the highest setting, but my food was warm..so had to throw out the food..aggravating..wasted food. I normally don't complain, I am easy going..but this Hampton Inn experience was far below what it normally is...I understand that with Covid-19, life has changed... but it was frustrating also that they didn't serve a Hot breakfast, yet online it says "Breakfast included" it didn't specify no hot breakfast. the Pool was closed, Gym, etc..I understand that is because of the Virus, however with the amenities non-existent..the price of the room should reflect that...prices should be a bit reduced if you are not including the normal amenities. Room 215 also has an issue with the toilet, it takes multiple flushes just to have the water go down. that includes just flushing pee...you have to hold down the knob for like 20 seconds for each flush. overall very dissapointed in this...

I was very disappointed when my wife and I checked in and got to our room. We asked for more pillows (package with blankets and pillows for the foldout bed was empty) and hangers. The gentleman stated he couldn’t do anything because he was the only one on the property, but we ran into another employee who was working that evening. We purchased our own hangers so we could unpack for a week long stay. Hangers are important since the new room design does not have a dresser, just a cabinet with 3 pull out metal wire drawers. The room seemed to be half cleaned with most things looking like it had been wiped down with a dirty rag. I was wearing white socks and after walking around in the room my socks were brown on the bottom. The Wi-Fi was unpredictable and operating in a altered state using only promo codes, I was forced to use my cell phone for logging on for work to get things completed. My wife had no luck using it for streaming services most of the time (exact same devices worked perfectly in a Hampton Inn in Jacksonville Florida last week. The A/C seemed to be holding onto life, managing to keep the room in the 70’s while set between 61 and 68 (61 seemed to work the best and didn’t freeze up). Maintenance looked at it but really didn’t change anything. In the middle of the week the entire hotel lost hot water at 3 in the afternoon and wasn’t addressed until the next morning because they couldn’t afford to call a plumber after hours. Hot water was restored about 30 hours later but nothing was ever put out to guests. Not sure if the staff is overwhelmed but multiple times I witnessed them walking through the hallway on their cellphone cursing and screaming. This was my first time ever to New Jersey and I definitely will find someplace different to stay next time. Sandra is a hard working manager who does not have the support from ownership and her staff...