Four Points by Sheraton French Quarter — Hotel in New Orleans

Let me share the greatest experience I’ve ever had with a hotel. My father and I drove in from Saint Louis. We unfortunately had to stop for the night in Memphis on the the way (I’ll spare you the details, but we spent less than an hour in our Memphis hotel and had the worst experience of our life) Before leaving our Memphis hotel at 11:15 PM I called four points that we had booked for 2 nights 1/9 - 1/11. I spoke with Brandy on the phone late 1/8 night And explained our situation in Memphis and how we were prepared to drive through the night to reach our final destination in New Orleans. I asked her if there is any way possible that we could check in early as we would be driving through the night and needed sleep. Brandy- “That won’t be a problem whatsoever please arrive safely and we will be sure to have a room ready for you” (From the experience we had just dealt with this was a literal breath of fresh air) My father and I drove 5 1/2 hours to New Orleans arrived at our hotel and we were greeted by an extremely friendly bellhop Named Al Who ushered us inside To the front desk. We were checked in by Ronita an extremely friendly and knowledgeable front desk, agent. She could tell upon arrival we were extremely exhausted and tired. We explained to her our situation of what had happened to us. And the Staff around her, including herself, began apologizing to us as if they had done something. My father and I were extremely floored by this gesture At that moment, we knew we had made the right choice on hotels. Later on that afternoon, I explained to Ronita That my father and I were taking a cruise out of New Orleans on that upcoming Saturday 1/11 And would be returning to New Orleans on 1/16 However, our flight was not Until that afternoon. I had asked her if there was any way possible We could Come back on that Saturday and drop our bags off just for a few hours until we had to catch our flight. Al was standing off to the side of the front desk when he spoke up and said “ I heard the entire conversation. That won’t be a problem whatsoever. Just come back after your vacation and drop your bags off with me” (Once again, floored by the customer service we were experiencing) My father and I returned to the hotel after our cruise, expecting to have to to explain to the bellhop our conversation from several days prior. The moment we walked into the hotel, Not only did he remember us, He remembered we went on a cruise, And asked us about our trip. He took our bags, but before we left, he mentioned “ I would be happy to set you up with a taxi back to the airport whenever you are ready? Just let me know, and I will have it waiting out front” After touring the city, one more time for a few hours, we returned to the hotel where Al Contacted a beautiful Blacked out Tahoe with plenty of room for my father and I and had a extremely comfortable ride all the way to the airport. In the future, this is the only hotel myself, my father, my family, and my friends will use in New Orleans! Thank you to all the staff we encountered at the hotel during our stay you left a...

Do not stay at this Marriott. The staff is unfriendly and rude. I am a lifetime platinum member and was asked to go to Mardis Gras with friend for her 35th birthday as it fell on Fat Tuesday. I am a loyal Marriott member and researched best place to stay. It looks like the surrounding area is unsafe and to not travel far off Bourbon Street especially at night. So I called the Sheraton 4 points to see about security and also if their were quiet rooms. I was told to not get a balcony room and once booked to call back and request an interior room. So I booked on the app and called the hotel directly to request an interior room. I checked in at 10:30am. Room was not ready and after I got a call room was ready I checked in. I was right on Bourbon street. I went down and asked for a room change and was told they were booked solid. It sounded like a night club in my room until after 4am. I went down and complained. The person at the counter was extremely rude and told me to come down later in day and see if any rooms available after people check out. I came downstairs the next day. I Spoke to manager about experience and she told me nothing could be done. There were a bunch of people checking out and I asked if any interior rooms and she said it does not matter because all rooms are accounted for. I asked why they could not swap my room and she said that was not fair to new guests arriving as that is there room. I reminded her she told me an interior room could not be guaranteed and only requested so if interior came available to put me in interior and give my room to someone else. She went on to put me down and say how awful I was. The room was dirty found fingernails in the room and other stuff. Told I should have booked another hotel if did not like noise. When asked why I stayed on Bourbon street I replied because my safety was my first concern and had balcony booked next door and wanted to be close to room. Manager laughed at me. Told I should not attend Mardis Gras if I do not like to drink, party and stay out all night. Again laughed at me. When checked in status with Marriott never acknowledged. Asked if I was going to get free breakfast or points. Person responded there is no breakfast due to food shortage. Wednesday morning I saw there was breakfast when asked was told not available for free even for Platinum elite. Asked why I was told no breakfast and person told me I...

The bad -- Unpleasant interactions with hotel staff|FRONT DESK Check-in: Unfriendly, no smile, no pleasantries - when I went to the room it was not the courtyard view I paid for (NOTE: if your above the second floor, you will overlook a parking lot) so I asked to move - and it became such an ordeal. Note, that night my room rate was $297. I deserved better. When I was finally moved, no one notified me the new room was even ready.|FRONT DESK: All 3 staff were involved in joking, which is fine but they could not contain themselves for a long while and when I approached I was given the 1-second finger because they were laughing and literally jumping up and down. It was completely unprofessional. |FRONT DESK: only 1 person there, I approached. No greeting, just a full open mouth yawn, did not even try to cover it. Not courteous, nor friendly interaction.|CLEANING STAFF: 8am in the morning vacuuming the hall up to the door. I called the front desk asking if they could vacuum later. I was told. "Well, they have to vacuum". At 8am? No, not really (I thought). I did not respond. The vacuuming stopped, but 2 cleaning staff (younger and older woman) stood at my door speaking Spanish very loudly - and complaining (I know Spanish) that they were not allowed to work because I wanted to sleep and they were going to stop that. It went on for 20 minutes until another customer across the hall came out of his room, said something to them and went downstairs. The cleaning folks then left. But they never cleaned my room, or when I asked - give me fresh towels or coffee. Unprofessional. Every day they are yelling down the hall to each other carrying on conversations rooms away. |FRONT DESK: After 4 nights of being here, I called down to the front desk at 10:45pm - left on hold for 10 mins. When I could ask for a late checkout, I was told, to check tomorrow, maybe, but probably not....really? after 4 nights, a request for 1 extra hour could not be accommodated. ||The good: Bed was comfortable, room was clean, and location close to Bourbon street. Female security guard was friendly.||I would advise not to stay here - its just not worth it. I am interested to see if Sheratons response will show accountability or denial or just a...