Modifying review after positive experience

Originally received the ring but had not noticed rattling with it until I proposed multiple months later. Initially called Porter Lyon’s and was told about warranty, but was told multiple false assumptions about the ring which deterred us from bringing it in for the warranty. The employee told us the warranty wouldn’t cover extra prongs and that the rattling was either normal or self inflicted. My fiancee received even less help without an order number when she called.

After posting reviews of our experience, management reached out and were able to refund us the amount we paid to fix the ring.

Porter Lyon’s does take pride on their products and resolved the issue in the end. This was a highly frustrating experience that turned positive by the upper management team.

We are happy with the design of the ring and it is beautiful.

If you have to get a warranty done, it is best to bring it in or speak directly with someone who might be more knowledgeable on products and coverage.

Our negative situation was only due to lack of communication and an initial flaw in the design of the product. Leaving this review at 4 stars since we had such a problem with the initial representative who answered the phone and provided incorrect information to both myself...

Porter Lyons is nothing short of a gem in the world of jewelry design. From the moment you set eyes on their pieces, you can see the passion, artistry, and deep connection to heritage woven into every creation. Each piece feels like it tells a story—a blend of timeless elegance and bold, modern design that makes them perfect for both everyday wear and statement-making occasions.

What truly sets Porter Lyons apart, though, is the vision and dedication of its founder, Ashley Porter. Ashley’s love for New Orleans, her respect for culture, and her innate creativity shine through in every collection. Her ability to merge local inspiration with global appeal is a testament to her exceptional talent and thoughtfulness as a designer. Beyond the jewelry, Ashley’s commitment to sustainability and using ethically sourced materials reflects her genuine care for both her craft and the world around her.

I have so many pieces, from rings to necklaces, earrings to custom pieces- all designed by Ashley, herself.

Whether you’re looking for a unique heirloom piece or something to express your individuality, Porter Lyons delivers not just jewelry, but wearable works of art. It’s no wonder loyal customers keep coming back—this brand, and Ashley herself, embody style, quality, and heart. If you’re in New Orleans,...

I’ve been shopping at Porter Lyons for a few years — the service is nothing short of impeccable. I could go on and on! The pieces are unique and high quality. I make it a habit to wash all of my jewelry weekly and have never had an issue with stones falling out, etc.

I’ve purchased small earrings and even had my cartilage pierced here earlier this year — I had my eye on a smaller gold hoop, but was advised to go slightly larger because of swelling and it was absolutely the right call.

I had a pair of the snake hoops that I wanted to switch out stones on, and they very graciously did the customization in a timely fashion.

I recently inquired after some necklaces for my sister and me. Shannon thoughtfully recommended a different style than the one I’d had in mind. I went into the French Quarter location to try on the one she suggested, and was sold on her advice.

The staff at Porter Lyons is so kind and insightful. I have never regretted any purchase made here, and find the items to be favorably priced. I love having the opportunity to support a local business whose product and service is unparalleled. Looking forward to shopping more with...