The Tillary Hotel Brooklyn — Hotel in New York

When i checked in - Jalisa was very helpful and effecient. We were tired and hot - hotel has two elevators one works with a key card the other just goes up without - guests were struggling because noone knew the key card was required for one of the elevators. (A sign could be helpful) We ended up staying in two seperate rooms but nearly identical. A seperate one each night- but different floors - Room 203 has a broken safe and there is a short in the lights that light up the bed frame. (I didnt want to start a fire so we just left it off) The room was clean and bed comfortable enough - but the pillows lacked support. The bathroom had two shampoos and no body wash - and there is only a partial stall wall so water sprays everywhere when trying to shower. Bad design. But be aware not to leave clothes in bath room if you want them dry. When checking out the first day - i had pre booked and paid online and was warned there is a 25 dollar location/fee as well as taxes on it.

For some reason - the hotels pos system decided that it was okay to charge me for the differance in price for the online rate vs their hotel rate (which is illeagal) it did eventually get credited back and it was about 50 bucks and RUSS the hotel manager was very adament to make sure that it was taken care of properly and did work to get the charge back differance corrected. (Honestly tho the pos system should be updated at this hotel to take care of these things easier because russ who was very over burdened with so many guests and responsibilities seemed almost frustrated because it did not seem like i was the only one with an issue.)

I actually met the boss Sean - during my stay he was working right along with his employees and overseeing the customers at the front counter.

The lobby is actually modern and quite nice - blue and yellow furniture give it kinda a retro vibe.

LOOK NY and brooklyn are real expensive and for 200 250 a night this spot is pretty decent - noone asked for my opinion but i am giving it anyways - they should do away with the SUPRISE and resort fees and customers are going to be happier and be return customers also this will create way less work for employees and they wont be dealing with ticked off guests.

One issue i did have with the hotel is the noise - Im not sure what can be done about the loud doors and the poor soundproofing as i could hear other guests laughing snoring watching tv having relations etc. We ended up sleeping with the tv on to drown out the noises.

Our 2nd night room 503 was nearly identical - 503 was better because better view higher up meant cleaner outside windows and less street noise. Safe was also broken in 503. 503 came with 2 water bottles - sure would have liked a couple water bottles in the first room. Also - guest laundry area as well as simple things from the desk like utinsils would be a plus - a vending machine with sodas would also go along way with keeping guests satisfaction levals up.

The Tillary has its issues - if these were 125 dollar rooms that walking distance from the Manhattan and Brooklyn Bridge - but a bit far from the train i probally wouldnt say much in the line of what can be improved but they are double that.

Now as far as the 4 star promise - this needs to be adjusted - it is about a 2 2 1/2 maybe a 3 star hotel... if you promise guests a 4 star experience and give them a 2 star experiance they are going to walk away upset.

If you promise them a 2 star hotel - and they walk away feeling like they had a 3 star experience they are going to be happy.

The staff tho was great! They hustled alot with limited recources for them to do it with. The housekeeping did their jobs. And after they held my luggage for no extra charge because my plane an evening one. RUSS made the incorrect billing correct they definitely go out of their way to make up for the short comings of the spot.

I recomend if you stay here to request a room 4th floor and above.

And i highly recommend a walk across one or both of the bridges that are...

It was cheap in terms of NYC prices, but you are in Brooklyn. But the subway is a quick and easy way to get around and it’s a short trip to manhattan. Overall looks wise kind of what we expected for the price and for New York. On arrival someone helped us with our bags, they tagged them and held them for us while we ventured because we arrived too early to check in.

They told us to come back 2:30 and our room should be ready, check in time on the website was 3pm so made sense. We arrived back at 2:45pm and they said no rooms were ready yet and to wait till 3. Sure no problem. At 3 they check us in but the room still wasn’t ready, at this point we have been travelling for over 36 hours and were exhausted. But no problem, we sit down and wait. Half an hour later we ask again, still not ready. At 3:45 finally ready, we’re pretty much sleeping on the chairs in the lobby at this point we’re so tired, but they give us our key and tell us that since we’re here for a longer stay that we need to inform them one day in advance if we want our room cleaned. Which makes absolutely no sense, but whatever. Finally we get to our room.

Very small but expected for NYC. There are no drawers to store clothes, no kettle, iron or kitchenette. We got a bed, a bench, a mini fridge, a TV and one bedside with our attached bathroom. Average cleanliness.

The next morning, we wake early cause jet lag. We see online they have breakfast facilities from 6am we see pictures of croissants and stuff. Perfect. So we head down stairs and there is nothing in the little warmers and no one visible, if it wasn’t for the guys playing music on his phone we probably wouldn’t have known he was there. He comes out and asks us what we would like. We ask if they have any warm foods and point to the warmers, he says no and points to the cereals and fridge stating that’s all they have. A bit misleading from the website but okay. We get some cereal, a sausage and egg muffin and some drinks. While he is heating us the muffin and we’re waiting, he starts unpacking croissants and muffins and other pastries into the warmers while we’re standing there. After we literally just asked about it?? Confused and frustrated. But we accept our food and go back to our room.

Bathroom was not in the best condition, rust running from the shower seals, leaks out, sink fills up quickly, no safe. A few days after check in our credit card was again charged, when we asked at the front desk why more money was debited they stated ‘you were charged incorrectly, this is the correct amount’. The rest of the stay in general was relatively fine, no real issues, walls are thin though can hear everything happening in the hallway and next room.

We checked out on the 30th of December without issue. We weren’t told how long it would take to receive the holding deposit but assumed 5-7 business days as normal for most places. We checked into another hotel the same day and checked out 5 days later. We have received the holding deposit back from the second hotel we checked into and yet to receive the holding deposit back from this hotel.

We have emailed and called and continue to get the same response 7 business days. It has now been 9 business days and although I have not received the deposit they have again debited money from my card stating once again ‘you were charged wrong you still owe this amount’. I am unsure how they managed to charge me incorrectly and need more money twice? No one on the phone is helpful, staff at desk are incompetent and unable to provide answers and staff were mostly rude both in person and over the phone.

Overall, hotel and stay was average probably would have been 3 stars. The staff and the disorganisation of the hotel and their systems are what really ruined the hotel for us. Definitely wouldn’t use them again and definitely wouldn’t recommend...

I was very much looking forward to my stay this past weekend: Friday, 3/12/2021-Monday, 3/15/2021. I lived in NYC for 15 years and visit often for work and very much wanted to make this my mainstay.

When I checked in Friday afternoon, the woman at the front desk was nowhere to be found. After a few minutes, she came over asked if my bf and I were checking in. We said yes, and she then asked for my ID (not my name or the name on the reservation). We were placed on the 6th floor and she provided an overview of the amenities. Friday night, we realized that the lighting behind the headboard was short circuiting and that there was no 'do not disturb' sign, but since we were tired from traveling and just excited to be in NYC, I decided not to ask for another room. At end of our hallway was a beautiful terrace space, but since the hours are not regulated, I woke up to people yelling and running down the hallway at 2am.

Saturday evening when we returned, it strongly smelled like marijuana on our floor, and the room was not serviced at all. Again, I was tempted to ask for another room on a different floor, but it was late and I was very tired.

Sunday morning, housekeeping woke us up at 9am by knocking and then opening the door. Thankfully, we dead bolted the door the night before and initially were concerned about who could be entering the room since they did not announce themselves. We left about an hour later and saw housekeeping across the hall working on the other two rooms. We figured we would definitely come back to clean towels and sheets that evening. We were wrong. We returned late Sunday evening to the smell of marijuana again and the room was not serviced. At this point, I had no choice, but to alert the front desk. I called the front desk and spoke to Melissa (the manager) and told her the room was not serviced. Her response was that their policy was to only service the room every 5 days. I found this difficult to believe given the high-standard level of cleaning that is espoused on their website, however she assured me that I could find that information there. (Additionally, it states on the website that every other room is blocked due to safety and capacity measures. There were guests in both of the rooms directly across the hall from us, and more concerning, the door to the room next to us was missing it's lock and door knob) Then, I had to ask Melissa to send up clean sheets, towels, a 'do not disturb sign' and 2 bottles of water. She told me that they do not give out bottles of water and that there was a customer in front of her and that she would call me back. I asked her why housekeeping did not try to service the room a second time, and she said that she would have to speak to their supervisor and then hung up the phone. I called her back to prevent a misunderstanding since I was concerned that our interaction ended too abruptly. Instead of offering to buy us a drink while the room was serviced or offer to move us to another, clean room, she pointed out that there was someone else that she had to attend to and assured me that she would return my phone call.

After a few minutes, she called back and spoke to my bf and told him that she would send up the items requested and that they would be taking 25% off my stay. When the person arrived, they were not wearing a mask and there was not a 'do not disturb' sign or clean sheets. Thankfully, we received clean towels and two bottles of water.

I tried contacting the hotel about my experience, received no response or finalized bill and my credit card was charged. Very disappointed and will not be coming back or...