Henry Norman Hotel — Hotel in New York

Bed Bugs and one of them is the manager Nathan. Stayed here for 5 days for a close friends wedding. Front end staff were pleasant, hotel was clean, and the location is totally decent.

The sad matter of fact is that my wife and I both received bed bug bites on our arms; they appeared the last day and progressively got worse on our plane ride home. Once we arrived home we looked at the welts on our arms and the patterning and, with the help of Google, realized it was bed bugs. We stripped all of our clothes and bags down in the laundry to ensure it was localized, vacuumed our suitcases, and thoroughly inspected all our items to make sure we didn't bring them into our home.

I reached out the next day to the hotel to inform them of what happened. It's worth noting that I was very kind and respectful in my conversation with the first staff member. He promised to put me in touch with the manager and that this would be handled in a serious manner.

I have to say that the way in which the manager Nathan handled this was extraordinarily disrespectful. From the get go, he was vague, didn't leave his name, was skeptical (which I can understand, but he crossed over into disrespectful) and never responded at all to the email that I sent. When he called, he called from WhatsApp, which seems shady, at best. As if they are trying to prevent any sort of paper trail for our conversation.

Over the next week I had two elevated conversations with Nathan the manager, received no condolence of any form, let alone compensation or offer to offset any of our trouble. I was told that the rooms were inspected and nothing was found, so it has "nothing to do with the Henry Norman Hotel". He even insinuated that it might be an issue with "our living conditions at home," which just added insult to injury.

When I asked for simple transparency to share the inspection report for the two rooms we stayed in, he told me they did not have to provide that information. This would have absolved them as well as saving me time writing this review. In a case like this it is a admission of guilt - no bed bugs clean inspection case closed.

He also insinuated that we would be blackmailing them to leave a negative review. While I do feel like some sort of compensation would be appropriate for our trouble, it was not required for me to be satisfied in our exchange. What I was seeking was transparency and respect, neither of which I received from Nathan. Apparently "they don't have a corporate contact and he is the top dog" - his words - we will see about that.

It doesn't seem like the hotel has an infestation, per se, but all it takes is one bad bug to leave some nasty and uncomfortable marks on your arm and bad taste...

I stayed at the Henry Norman this past Sunday - Tues. I decided to book here because it is a short trip to my son's apt. I flew in to the area Sunday morning, up since 330 AM and spent from the flight and getting to the area. I spent some time waiting to register as they say not until 3 but at around 1230ish I made my way through the rain there. The front desk indicated they didn't have any rooms yet so I waited a bit and roughly 30 min later went back to the desk to see if I could leave my suitcase and go find my son who I had come to see. At the moment the front desk indicated they had a room available - got a key and headed up. The key did not work and so I had to find a cleaning person who opened the door and the front desk brought a new key that worked. Quickly unpacked and headed to see my son to spend the remainder of the day. After dinner they walked me back to see my room and say good night as I was done and just wanted to sleep as we had a full day planned the following day. Before heading to bed the room seemed stuffy to me and I went to adjust the thermostat down. Settled in I noticed the room got warmer vs cooler so I looked at the thermostat and noticed it was ok by the unit was blowing hot air. Turning things off/on temperature down as far it would go did nothing, so I went downstairs for help to find the front desk staff alone and telling me they had no one to fix it. One did accompany me back up - did the same things I did to sometimes get cooler air that would turn to hot. They said they didnt think they had any rooms to move me but they found a suite I think and I repacked and moved roughly an hour into my returning. They also indicated that room was taken the following day they thought. Unsure what was going on I left all my clothes, toiletries packed. Went down the following morning tot he same front desk as the day before - didn't know if a/c would be fixed - acted like they wanted me to hang out until they knew in case I needed to move. That's not why I travelled to wait in my hotel - my stuff is still packed - you can let me know and if need be move my suitcase. Never heard from anyone but spent the day with my son exploring things. Came back early evening to ready for dinner and went to the hotel to see where and if I was staying. They had moved my suitcase and never informed me. My clothes stay in my suitcase and I partially unpacked to dress for dinner trying to find something that wasn't totally wrinkled. Not sure I will stay again. Not sure why a discount wasn't offered or my clothes ironed for me. There were many things they could have...

My dad stayed here for one week The staff was very sweet and kind and there’s no issues there, however…. So many things were wrong My dad being disabled and handicapped had a lot of problems with his stay. First, there is only one mirror in bathroom No coat hook to hang up coats. The kettle wasn’t working, I had to buy one. The fridge was so tiny by the time my dad placed his insulin and medications in there he had no space for his food. The room was cleaned one time for a 7 day stay. I had to beg the housekeeping to come. They gave us towels one time. The manager had to bring my dad a table to the room so he can sit and use his laptop. I requested silverware prior to coming. I had to ask again in person. The hotel isn’t very accommodating to older folks and the hotel is for a young vibe. My dad is very old fashion and he was very upset with his stay. I wanted to move to another hotel, but that was the closest he can walk to the business he had in the area that week. there is NO parking unless it’s sketchy up the block. The breakfast is $10 a day for vegan muffins , croissants and they tasted like dog treats. I booked this hotel thinking it would be different or upscale, but completely opposite. Before the booking I asked for any details on the rooms or any suggestions the receptionist was rushing me off phone telling me to book a room with a kitchen. First off, the room was $400 a night sometimes and my dad would kill me if he knew how much I paid for the hotel for one week. It cost over $2600 for that stay including a $250 hold. My dad said this place didn’t deserve not even $100 night. He had a hard time getting out shower, almost slipped and fell. He is old school so the chairs were made of weird material where you will fall out the chair it’s not very comfortable And when the sofa bed was pulled out, there was no space to Walk Every night at 1am I heard knocks on the door Very creepy. My baby daughter heard the noise and was so scared. The people who work there are really kind and sweet However, corporate needs to call me This place needs help! I can definitely give some advice on what a customer needs depending on the age group. It was the biggest waste of money! All for my father who has cancer to come to NYC to get treatment all the way from FLORIDA.. and he chose this hotel, being his biggest regret. He’s mad at me for this! Yet I’m stuck with...