Princess Manor — Attraction in New York

I will say it's important to read your contract with anything you get yourself involved with. Unfortunately during this time I wasn't able to have a say in it since I let someone else pick the venue for me. Starting off I would recommend that you have your own coordinator to deal with your event affairs because it's very tiring going behind these people and making sure they are doing what they are supposed to do. It seemed they were doing their own thing till we repeatedly told them what we wanted. Another thing you should always opt. for valet parking because if you don't you might as well call the police to tow your own car and save the hefty fine. I don't know where valet puts the cars but they find a way this place has no parking please don't be cheap and just get valet save yourself the headache. Close to the date of the event Miss. Eva was being iffy on certain things mentioned in our contract but she ended up delivering. Apparently they hire a third-party coordinator for the ceremony portion of the wedding but we were a little worried when the coordinator didn't reach out till a week before the wedding but at the end she did her job and was very nice. The day before the wedding was very stressful but it all came together but one thing I will say it was very hard to find anyone for help plus Miss. Eva was busy making calls so we didn't want to bombard her with moving a couple things. The day of started off messy because they lost our farewell souvenirs that we set out for our guests and they were still setting up and guests were sitting out of the area. The souvenirs weren't just in a random spot lying somewhere it was placed on the welcome table with the masks for the guest and other trinkets. When we brought it up to them they looked at us like we were crazy and they have so many cameras that you would think someone would go back and check how it grew two legs and walked off the table by itself. Speaking of cameras there is a camera in the bridal suite they told us it's not in use but if that's the case why not pluck it out or something it made the bridal party felt uneasy. The box and souvenirs were inexpensive but it's still very unpleasant to find your belongings missing after you were promised that those things wouldn't be troubled. We payed the full deposit and payment but it honestly felt like we got very bare minimum plus our stuff going missing felt like they were not doing their part. Also they had drinks set out in an area where no one was paying attention to and no one was given direction to it. Plus it was out in the open where dust or something peculiar could fall into so the germaphobe in me had to pass on that. Also dinner hour was very tasty and short but the ceremony did run about an hour late. However, we couldn't even pack the food away before it disappeared and they explained that it's some law that they can't share out the food in to-go containers or something like that in the state of NYC but to be honest I think they used it for the next event because ain't no way you can throw pans of food away and not save some for something but do you. Lastly, the servers looked so depressed and tired I felt sorry to even ask them for anything. They were just dragging their feet to do anything there was probably only one that had a smile on her face but that's about it. And having that mood for a wedding was really not it. One thing I do appreciate is that Miss. Eva let us have a taste test on the potential entrees we could have and at the end everything...

We recently hosted our daughter’s Bat Mitzvah at Princess Manor with approximately 150 guests, and it was nothing short of exceptional. Our friends and family represented five continents and over a dozen countries, including but not limited to Israel, Iran, Trinidad, Somalia, Jamaica, Chile, Japan, Italy, Colombia, El Salvador, the Netherlands, Ukraine, and the Dominican Republic. With so many cultures, languages, and traditions in one room, we needed a venue that could handle it all with grace, structure, and professionalism. Princess Manor delivered in every way.

Our family is straightforward, thorough, matter-of-fact, and to the point. We value clear expectations, prompt responses, and transparency. Every email we sent to Eva was answered quickly and clearly, with organized formats that made the entire planning process smooth and easy to reference. This level of reliability and communication stands in stark contrast to other venues we encountered, which were often vague, misleading, or inconsistent.

At the same time, Princess Manor offered a rare blend of kindness, respect, and flexibility. They embraced our event, acknowledging our needs as a Jewish American family while also welcoming and accommodating our multi-faith, multicultural guests with sincerity and care. The staff supported religious and cultural traditions, dietary needs and preferences, and personal touches that made every guest feel seen and valued.

What made this event even more emotionally significant was that it took place just one week after the loss of my father. Amid our grief, Eva and the entire Princess Manor team extended an incredible level of empathy and attention to detail. They showed up with compassion, patience, generosity and quiet understanding, ensuring that we could focus on honoring both our daughter’s milestone and my father’s memory. Their presence and professionalism meant more than they know.

Our daughter’s Bat Mitzvah was everything we hoped for—joyful, meaningful, organized, and full of heart. We are deeply grateful to Eva and the entire Princess Manor team for helping us bring our diverse community together in such a beautiful and respectful way.

We highly recommend Princess Manor for any family—especially those navigating cross-cultural or interfaith celebrations—who want professionalism, empathy, authenticity,...

First, the hours listed are wrong. I drove over in an attempt to see the place before booking and ask questions. But when I asked the manager for details and why the hours are wrong, she first attempted to lie then she became defensive and rude denying entry by saying "I have no time" and "I'll take care of that" (the wrong hours). She did NOT take care of that. Only good thing is the valet. So definitely avoid.

*edit: after seeing the venue reply, I can attest to more lies. No one represented themselves as EMPLOYEES but level 7 local Google guides, which we are (proof was provided, and so was drivers license). Check your security cameras before making statements of this sort. So that makes it multiple lies so far. Covid restrictions were also mentioned, and so was the effort of bringing back business to local establishments. Check the security cameras for that too. Questions were asked of the following sort: do you have handicapped access, ramps, and how big are your restrooms, etc. Check cameras for that also. Lastly, your OPINION does not make something a fact. How do you know what I planned to book or what the intentions were? Whatever I was intending to book rapidly diminished after the interaction with the person. Please, feel free to take whatever action you deem necessary, but apparently I hit a nerve here. No one likes to drive to a location that is misadvertised, then get denied a basic walk through with no followup suggestion, different person to contact, or better time to return. Someone here wants to silence the truth or hide their incompetence and it shows big time. Changing review to 1 star because of this aggressive and defensive behavior, and deceitful reply. 100% of the above statements are true which cannot be said about the...