Syrena Bakery — Restaurant in New York

Renewed review April 27 2022:

＊＊＊DO NOT GO IF YOU ARE ASIAN!＊＊＊ ＊＊＊＊DO NOT GO IF YOU DO NOT WANT TO GET ARRESTED! ＊＊＊＊

Disappointed experience today...I walked out from this bakery with tears...3 shop staff, all polish women ignored me when I was calling them "excuse me." many times when I was the only customer on line... Eventually I was able to buy a danish and coffee. The shop staff yelled at me, threatened "I will call police!" when I took a photo of inside of bakery. Why did they unwelcome customers? Why did they kick customers out?

＊＊＊I WILL NEVER GO BACK AGAIN, BECAUSE I DO NOT WANT TO GET ARRESTED WHEN I BUY A PIECE OF BREAD. ＊＊＊

BELOW MY REVIEW WAS BACK IN 2021 My all the time favorite Polish Bakery!! "Syrena" means Mermaid in Polish, and it's a symbol of Warsaw in Poland. I love all kinds of cheese cake (yes, they have MANY kinds of cheese cakes!), freshly baked Polish style bread (NOT cheap, soft bread with chemical you normally see in supermarket in US), and individual sized bread, danish, and pies. Don't forget Pączki (Ponchki =Polish donut), too!

★Note 1★If you don't know what kinds of cakes they have, you can buy a small piece at first. They can cut all cakes in size as you want, and all of them are so affordable. Try many as you want!

★Note 2★To people who complained about customer service here, you must understand that you're in Polish neighborhood. Don't expect high-end, luxury service in Greenpoint. Polish people is very kind at heart, but they don't show it to strangers or give fake smiles, and expect big tips like waitress in American restaurants. Look at post office workers in US, to me, they are super rude and irresponsible, not even comparable to Polish people who get their jobs done...

Bad food and bad service. I used to be a regular customer for many years. I’m unsure why this place has a rating as high as it does. I’m a native Greenpointer and Polish myself, and I enjoy supporting local businesses, particularly when they make their own products and are mom and pop. More recently, I’ve noticed their products lacking in taste and quality. While I understand the circumstances of todays economy and how quality in general is on the decline, the real reason for my complaint is how I was treated at the counter by one of the workers. It was very obvious of their discriminating behavior to someone who may not have fit their idea of a customer who deserves service, as I notice they do treat polish speaking customers much better than they do English speaking ones. Body language is universal and sometimes speaks louder than words. Because of that, the workers here do serve quite the attitude. While I can meet and exceed their level of nastiness, I remained polite to the woman who did not understand my request for a piece of cheesecake. The eye rolls and heavy breathing when the language barrier wasn’t crossed spoke loudly. It’s not my problem that someone who works specifically to help a customer can’t understand the customer. My order was thrown on the counter. I paid, and left upset because I held such high esteem for this place. To those reading this review, there are better, trendier places that have staff who understand and are willing to serve with a smile. And reading other reviews, at least I can say I can’t take this personally , as others have expressed such borderline racist behavior...

Syrena Bakery: A Taste of Poland in Brooklyn Syrena Bakery, located at 207 Norman Ave in Brooklyn, NY, is a beloved neighborhood bakery that specializes in traditional Polish pastries, breads, and cakes. 1 With its authentic recipes, fresh ingredients, and warm atmosphere, Syrena Bakery is a must-visit destination for anyone craving a taste of Poland.

Here's what you can expect:

Authentic Polish Treats: Indulge in a wide variety of classic Polish baked goods, including paczki (Polish donuts), babka (sweet bread), pierniki (gingerbread), and sernik (cheesecake). Freshly Baked Bread: Syrena Bakery offers a selection of freshly baked Polish breads, including rye bread, pumpernickel, and challah. Custom Cakes: Order a custom-made cake for your next special occasion. Syrena Bakery's talented bakers can create beautiful and delicious cakes for any event. Warm and Inviting Atmosphere: The bakery's cozy and welcoming atmosphere makes it the perfect place to relax and enjoy a sweet treat with a cup of coffee or tea. Friendly Service: The staff at Syrena Bakery is known for their friendly and helpful service. They'll make you feel right at home. Whether you're looking for a taste of home or simply want to try some delicious Polish baked goods, Syrena Bakery is the perfect place to visit. Come and experience the flavors of Poland in the heart...