Hotel Carter — Hotel in New York

The worst theater 🎭 experience ever! While waiting for my ticket at the ticket window, the women with the red hair was incredibly inept and partially feckless. There was some sort of game she played with her coworker at the next window. She asked, "how was my ticket 🎫 ordered?" After correctly answering the question 👀, she informed me that my 🎫 is being "worked on"... that did NOT sit 🪑 well with my spirit. Now, keep in mind this was to be my fifth time going to see the play, Trouble In Mind. I passed the next few minutes outside on 42nd Street. As I return to retrieve my ticket, this time, I am assisted by the other window clerk (a male), and he asked me the same question (as if there's something nefarious was at play. As I stand there I'm feeling my cortisone levels rise. He walks over to the printer 🖨️ and proceeds to print out my ticket. The histrionics truly ensues as I go through the metal detectors. The guard/moonlighting mall constable attempts to search 🔎🔍 my belongings as if he knew emphacticaly I was carrying contraband. I have nvr felt so demoralized and exceedingly embarrassed. Not only was he about to VIOLATE several civil rights; he had no PROBABLE cause to go through various departments of my belongings. This profiling was not done to anyone else in attendance attempting to enter the theater. Though, I have thoroughly enjoyed the PLAY during my previous visits...the workers and their ethos towards certain populations lets me know that they are in of racial sensitivity/diversity courses; which may aid in improving the customer experience. The irony is incredibly blatant...not much has changed on Broadway and for that matter at the Roundabout Theater 🎭... making Trouble In Mind th@ more timely 👀. I wouldn't support another production there if it were...

Please don't be scared by some of the previous unfavorable reviews. After reading them, we almost considered switching hotels; but, are so glad that we didn't. Not sure if the renovations are making the difference or if previous reviewers have a different opinion of what this hotel should be. For the price, I would give this 5 stars. Yes, there are nicer, fancier hotels with more frills; but, for the price you can't beat the Hotel Carter. Staff was friendly and very accommodating, our room was clean (no bugs), neighborhood felt safe (1/2 a block from Hard Rock), parking garage right under the hotel as well as a delightful deli on the first floor. Yes, it is a older hotel and yes the plumbing can be a little "testy" as it can be in any older building. The walls had layers of paint; but, does that really affect your stay? The only time there was garbage in the hall was during cleaning time (and really, what else are they supposed to do with it, wave a magic wand?). My husband and I stayed for our 2nd honeymoon. We would not even think twice about staying again and would bring our children to stay as well. Close to everything and you can't beat the price. I know I would rather not pay more for something "fancier". I'm there to explore NYC, not hang out in the room. If you are accustomed to and can afford places with bellhop and concierge services then you may want to pass this by. However, if you want a safe, clean, affordable NYC close to it all then be sure to check...

I was there with my friend for a weekend and we were actually satisfied. The price was pretty high concerning the not-so-great-room and the extra-fee for a few hrs wi-fi but it was all good. I was shocked about the staff though! After checking out and heading straight to the airport, I realized I had forgotton my phone in my room and called the hotel right away from a phone, which a lady was so nice to let me borrow. I told the staff I forgot my phone and really needed it back since I had gotten it from my employers. Since we had checked out way before check-out-time I was sure the rooms had not been cleaned yet (and I double-checked with the person on the phone). Even though I gave them another number to call me on and my e-mail-address aswell as my address so they could send me the phone, they never reached out to me after that. After a few other calls and e-mails, they told me they had never found my phone. I was soo upset since I knew somebody must have had taken it. After I demanded to talk to manager of Hotel Carter, I was told they HAD FOUND my phone but could not send it to me. Even I promised to pay for the shipping they wouldn't want to do it. I had to send my friend who lived in New York at the time to go there, pick up my phone and send it to me! I am still really surprised about this terrible service and obvious lie towards me! Would never go there again for...