Nap York Sleep Station - Central Park 24/7 — Hotel in New York

If anyone can just pull the door until someone inside opens it, then get scolded and later be “kindly” given the access code, it surely cannot be called a safe accommodation, can it?

During my stay, the main entrance door was often locked during the day. At check-in, the staff never gave me a PIN code to open it. When I asked how to get in from outside, the receptionist simply said, “The first-floor door is open,” which was not true. The code or instructions were not included in the check-in confirmation email either.

Sometimes the door was open, but other times I had to pull it several times before someone from inside would unlock it. The intercom and keypad were turned off most of the time. It was really inconvenient — why install a bell if it’s never on? After this happened several times, I assumed that was just how the system worked.

One afternoon, I couldn’t get in at all even after pulling the door many times. The bell happened to be on that day, so I pressed it, but the staff didn’t open the door right away. After some time, someone finally did. When I entered, the receptionist scolded me in front of other guests, telling me not to pull the door like that and repeating it several times in a harsh tone. It was quite humiliating. I explained that no one had ever told me the door access code and even showed him that it wasn’t displayed on my Apple Wallet, but he didn’t apologize. It’s the hostel’s responsibility to properly inform guests about door access. I am not a criminal — his attitude was very rude.

The bathroom cleanliness was also disappointing. The doors and lockers make loud, unpleasant noises every time they open or close, forcing guests to apologize to each other constantly.

Male staff members frequently appear on the female-only floor, which feels inappropriate. Guests use hair dryers or sprays outside the designated hours without any supervision.

The elevator is extremely slow. I also witnessed a loud argument between a guest and a staff member, which made everyone uncomfortable.

There’s a notice in the shower asking guests to “save water,” but ironically, they use blue toilet cleaner tablets in the bathroom.

Check-in procedures seem inefficient and confusing. Every day I saw guests waiting for a long time. Even though I had completed online check-in as instructed, the staff tried to restart the process until I showed them my Apple Wallet reservation. It seems there’s poor communication among the staff and a badly managed system overall.

The hostel advertises each pod as private, but that’s misleading. The curtains only cover half the bed, so guests either have to hang their own fabric or expose their upper or lower body. There’s only a tiny notice near the elevator about this — no one explains it at check-in.

The rooms are excessively dark, making it difficult to find things after sunset or early in the morning. It feels like an extreme design concept taken too far.

Overall, this place is very different from European hostels, where staff are attentive, facilities are well-maintained, and guests never have to worry about such basic issues. Here, guests are left to deal with constant...

I booked at Nap York Central park in June 2022 for September/October 2022. I chose the discounted flexible rate, as I didn’t see having to cancel or move my dates at all - my flight was paid for. Earlier this month my father suffered a stroke, was diagnosed with cancer, and was told he was in need of an operation on his heart. His quality of living went from active and healthy to in need of 24/7 care overnight. I contacted this property to see if even though the flexible option was non-refundable if there might be some leniency with this as I don’t see being able to travel in the near future, even at a partial refund (mostly for the $500 I already paid to be used for medical bills/needs). You cannot actually call or speak to anyone - they do not have phones. You can only communicate through a chat service. They don’t provide any details as to who you are talking to and my questions as to whether there is a management company I might reach out to were unanswered, and then I was just told ‘we don’t have phones’. After explaining my situation, they let me know they would not refund anything but would move the dates. According to my original booking, I would have six months to reschedule. Speaking to someone through the chat service, I was only given four months to reschedule and many dates blocked out and unavailable to me due to holidays. I pointed out that it was less time than my original booking stated and that went unaddressed, the person let me know that ‘my situation’ (my father possibly terminally ill) ‘was not their responsibility’ and they wouldn’t refund my payment or add any dates (which really would have just been giving me what I should have anyway, not exactly doing me any extra favors) and again - all questions as to whether there is an actual number or company to contact with questions was not provided. While I understand my original request for a refund was outside of the original terms, they don’t even offer the terms that are paid for and clearly stated. I’ve also worked at hotels and lodges in the past to know that they often make allowances for nonrefundable stays in cases of extreme circumstances. Booking.com reached out to try to negotiate and the only response they received was ‘no refund’. I’ve also had travel plans in the past change slightly and have been out money and have not asked for special accommodations or refunds from locations, but with the stress of my father’s health and rising costs, and so suddenly, I was looking for some empathy here. United Airlines is notorious for delayed customer service or non-negotiable refunds and I was able to explain my situation and received a full refund immediately. After some of the language used by whoever manages their chat service, I wouldn’t stay at this location at this point. I've attached some of the reviews on google, as well as management's insane responses (including taunting people about calling the police, or pointing out they don't...

I came to NYC for an event at Carnegie Hall, and the Central Park Nap York Sleep Station was a PERFECT location.

I found the location adequately accessible for me with my wheelchair, AND the Nap York folks sent me a message to ask if the room was sufficient to my mobility needs. Next time I come, I will probably discuss my mobility need a bit more in advance because while one of the sleeping pods in the room where I stayed was very accessible, the pod where I slept was a bit narrow due to the entrance to the pod being across from lockers. This was still manageable for me because I am ambulatory, but for someone with less mobility, it could have been difficult.

The mattress in the pod is comfortable (though softer than my back prefers), and the pillow is luxurious and perfect; I loved it. I also Love Love LOVE that there is a small fan to keep the air moving in the pod (even if I couldn't figure out how to turn it off!)...the fan has 3 speeds and even oscillates if you wish. I love the pod set-up; it is similar to what I have seen in other hostels: a quiet and private space, excellent blackout curtains, enough room to sit up without hitting my head on the bunk above, a small light that can be pointed in different directions as needed, a nice shelf for my phone and CPAP machine, the wifi works well in the pods, there are 2 outlets that have universal plugs for any kind of plug (UK, US, Euro, etc.), and 2 direct USB plugs.

The space is pristinely clean, the quiet work space is quiet and calming with fast and effective wifi. There are plenty of outlets, which is always tremendously helpful. I love the neutral, soft, calming music that plays; it is not distracting, and it sounds like what I would expect to hear at a spa or massage parlor...just soothing sounds steadily in the background. The common area is by the kitchenette, which is small and limited (no stove, no microwave that I saw), but still functional. I really appreciate the clearly designated "no food in rooms" rules, the way that quiet time and quiet space is respected, and the wood floors that are easy to roll on.

The front desk crew and other employees are hard-working, attentive, helpful, and do this while also being entirely non-intrusive. They help find good spots to leave luggage, and are highly responsive. I would recommend Nap York to anyone who doesn't mind dormitory accommodations (I love getting to meet people from all over), to ambulatory wheelchair users, to anyone wanting a close location to ALL central Manhattan things--we are just 2-3 blocks from Carnegie Hall and from Central Park. I had...