Homewood Suites by Hilton Newark-Wilmington South Area — Hotel in Newark

This hotel should not be called a Hilton! This was by far the worst experience I’ve had at any Hilton & was bad enough that my family chose to move into another 1 bedroom Hilton with no privacy for my husband & I. I would not stay at this Hilton & expect a quality or comfortable stay.

I rarely post reviews like this, but I want to warn anyone who might consider this hotel thinking it is worth the cost of a Hilton stay. This is not typical Hilton…not even motel 6 quality! My family was prepared to stay here during a transition between homes & we had negotiated what we thought was an affordable rate with the hotel staff. I regret not visiting the location first, but I figured because it was a Hilton it would be a quality experience. Boy was I wrong! I’ve learned that the Hilton brand does not necessarily mean quality.

When we arrived the first room we were placed in was easily over 78 degrees. My wife complained & we were moved to a more comfortable room. Then, as she began putting items away in the kitchen & discovered cabinets with food crumbs, greasy, dirty oil stains on the dishes. There were mice droppings in the cabinets & corners of the room which we pointed out to hotel staff who seemed to have no concerns. The hotel did not have accessible ice or water & we were told to use the ice in the freezer. The freezer in our room did not make ice so we were at the mercy of the front desk staff to get ice whenever we needed it. The pull out sofa bed was broken & unsafe to sleep on. My son was supposed to sleep on this which was something we discussed ahead of our stay with the staff. When I mentioned the broken sofa to the staff nothing was done to try to fix it & they said yep it’s broken🤦‍♀️🤦‍♀️ My son had to sleep on an air mattress our whole stay. We literally killed bugs crawling across the floor in our room that my son had to sleep on because the sofa bed was broken🤦‍♀️🤦‍♀️

Prior to our stay we were told the pool was closed due to COVID but may open in July. When we arrived we observed that the pool was completely empty. Additionally, the business center we were told was completely closed due to COVID. I believe this hotel was poorly maintained & cleaned & used COVID as an excuse for their damaged amenities. Amenities that they feature on their website & perpetrated to be in good working order. The hotel breakfast was substandard at best.

The final straw for me was seeing how the staff allowed a damaged American flag to continue flying over their building during the 4th of July holiday. My family is full of veterans and we are combat veterans ourselves. We politely explained our frustrations and even offered to purchase a new flag and explain proper etiquette to the staff. The staff was continuing to fly the damaged flag at night & during bad storms. All the staff needed to do was take down the torn & damaged American flag. Many service members gave their lives in service to our nation protecting that flag, so it should be treated with more respect, and especially over the 4th of July holiday. They refused & the flag was still flying when we left the hotel. I was offended & disgusted with the lack of concern or response especially over the 4th of July holiday. I will never stay in this...

Was here on a business trip. Location was convenient and close to my client that I needed to be. There is where my positive comments end for the review.|| This is an old tired property badly in need of an upgrade. Everything is old and creaky and barely keeping up. The elevator groans and creeks all the way up to the 6th floor. Sometimes I get the impression that it may give up half way.|| The room was somewhat decent. Large and spacious. Has 2 desks, one in the kitchen area and the other in the main area. Plenty of room to spread out and work. Full size refrigerator, stove, sink etc. Well equipped though I did not need it. There is a ceiling fan in addition to the AC which is nice. I always like some breeze when I sleep and this was a welcome feature.|| The Fitness room is a disaster! The pool does not have any water in it, which will definitely cramp my style. 2 out of 2 Treadmills in the Fitness center had a 'Temporarily out of order' sign on it for the 4 days I was at the hotel. Wonder what their definition of 'temporary' is. There is no AC in the Fitness room (see attached picture of dead Thermostat). I complained about this on the first day and was told that they will have the 'Engineer' look into it. 4 days later, there still was no AC in the Fitness room. There was trash all over the floor in the fitness room and it was clear that it does not get any maintenance.|| Breakfast was OK. Decent selection of fresh fruit, yogurt, juices and some hot items each day.|| The front desk was mostly empty practically every time I approached it. Had to yell out to get someones attention. When they do show up to the Front desk they have a look on their face that communicates that I was inconveniencing them!!!|| Overall a hotel that is completely customer unfriendly and barely qualifies as a hotel. If you can run the...

Was here on a business trip. Location was convenient and close to my client that I needed to be. There is where my positive comments end for the review. This is an old tired property badly in need of an upgrade. Everything is old and creaky and barely keeping up. The elevator groans and creeks all the way up to the 6th floor. Sometimes I get the impression that it may give up half way. The room was somewhat decent. Large and spacious. Has 2 desks, one in the kitchen area and the other in the main area. Plenty of room to spread out and work. Full size refrigerator, stove, sink etc. Well equipped though I did not need it. There is a ceiling fan in addition to the AC which is nice. I always like some breeze when I sleep and this was a welcome feature. The Fitness room is a disaster! The pool does not have any water in it, which will definitely cramp my style. 2 out of 2 Treadmills in the Fitness center had a 'Temporarily out of order' sign on it for the 4 days I was at the hotel. Wonder what their definition of 'temporary' is. There is no AC in the Fitness room (see attached picture of dead Thermostat). I complained about this on the first day and was told that they will have the 'Engineer' look into it. 4 days later, there still was no AC in the Fitness room. There was trash all over the floor in the fitness room and it was clear that it does not get any maintenance. Breakfast was OK. Decent selection of fresh fruit, yogurt, juices and some hot items each day. The front desk was mostly empty practically every time I approached it. Had to yell out to get someones attention. When they do show up to the Front desk they have a look on their face that communicates that I was inconveniencing them!!! Overall a hotel that is completely customer unfriendly and barely qualifies as a hotel. If you can run the...