Hotel North Pole — Hotel in North Pole

I planned our visit to the North Pole Hotel over eight months ago after reading about the Santa Suite on TripAdvisor and watching a local television broadcast about the Santa Suite. However, my problem began upon arrival when the very kind front desk clerk informed me that the $324.00 would only cover the room charge. She explained that a visit from Santa and cookies delivered to the room would cost an additional $150.00. I experienced a moment of sticker shock because I believed that renting the suite would include such amenities. I was sadly mistaken. If I had known these circumstances I surely would have remained in my original hotel. The management of this hotel has done a poor job with providing this valuable information to guests. There was no such disclaimer on Expedia or the hotel website. The front desk clerk indicated that management would contact me unfortunately that has yet to happen. My son did enjoy the decorations in the room during our short visit however, I did not enjoy cleaning up water that runs out of the shower all over the floor and the extremely noisy heating system. The Santa Suite concept is sweet; however, the hotel needs to provide clear details on their website regarding the true cost. I must admit I was disappointed to pay over $300.00 for a room with no Santa. ...

I planned our visit to the North Pole Hotel over eight months ago after reading about the Santa Suite on TripAdvisor and watching a local television broadcast about the Santa Suite. However, my problem began upon arrival when the very kind front desk clerk informed me that the $324.00 would only cover the room charge. She explained that a visit from Santa and cookies delivered to the room would cost an additional $150.00. I experienced a moment of sticker shock because I believed that renting the suite would include such amenities. I was sadly mistaken. If I had known these circumstances I surely would have remained in my original hotel. The management of this hotel has done a poor job with providing this valuable information to guests. There was no such disclaimer on Expedia or the hotel website. The front desk clerk indicated that management would contact me unfortunately that has yet to happen. My son did enjoy the decorations in the room during our short visit however, I did not enjoy cleaning up water that runs out of the shower all over the floor and the extremely noisy heating system. The Santa Suite concept is sweet; however, the hotel needs to provide clear details on their website regarding the true cost. I must admit I was disappointed to pay over $300.00 for a room with no Santa. ...

Drove all the way to this place from Fairbanks as everywhere was booked up; I see now why this was the only place with availability. It was the same price as the awesome hotel we stayed at in Fairbanks except this place was more like a motel 6. It looks fine from the outside but the rooms are run down and outdated. It has those tacky cheap motel blankets and gross carpet. The included breakfast consisted of those tiny boxes of cereal, unripe fruit, and hard boiled eggs. Not even any hot coffee. For what it is it should be half the price we paid, or less. Would not stay here again considering there are great hotels for the same price...