Fire Wok Express — Restaurant in North Pole

Never go here if you want a nice dining experience. First impression, decor is very confusing, with random pictures and quotes, and some default pictures from decor stores with random families or a close up scenery shot with irrelevant writing. Server comes over with her neck covered in hickies. Not my business but in a professional work environment, they should be covered. Ordered the egg drop soup and orange chicken. Egg drop soup was grey and smelled and tasted of chicken broth, nothing like the picture. I asked the waitress if she would take it away right after i tasted it, bowl still full. She didnt ask if there was any problem, just took the bowl and didnt talk. Orange chicken wasnt orange chicken at all. It's like it was drenched in honey and syrup, and was super sweet and odd. All the fried food is made in an air fryer and not fresh, we could hear the air fryer dinging in the back the whole time. When it came time to pay, i asked if the egg drop soup was taken off the bill, it was 8 dollars and i wasnt planning for it to be there since i sent it back. Waitress said yes and i asked if it be taken off, she was reluctant to do so and instead got the woman from the back to come up. She spoke broken english, i explained the problem with the egg drop soup and said it looked nothing like the picture in the menu of normal egg drop soup. This woman grabs the menu, forces it into my hands and points to the small words in the corner saying "picture for reference only". I understood but explained to her that reference pictures mean that the item should look similar, she didnt even bring up the fact that it tasted and smelled of chicken broth. As a reply she said "THANK YOU" and went back to the kitchen before i responded. It was ridiculous, and the waitress came back up and said the total again, also not caring. First time ive ever left no tip. Prices are extreme for mediocre food and terrible service, will not be returning and i hope others arent blind sided like me and my friends were. All 4 of us agreed we will not go back and it was our first bad...

I am not one to leave a bad review on the internet because i sure don't want to hurt anyone's livelihood.....BUT. I ordered the shrimp in garlic sauce for delivery. One meal took 2 1/2 hours. When i finally talked to them they said that they had someone new in the kitchen and he messed up where the orders were going. Ok, honest mistake. The food got here cold, and they didn't offer to do anything at all, the delivery driver was just glad to get it to me and be gone. The soda was warm. The shrimp in 'garlic sauce'...was truly not good at all. It tastes like someone sauteed garlic in sweet and sour sauce. This has just been such a disappointing meal, and it was 40 dollars for one meal and some soda, so needless to say, we will not be going back or ordering from there ever again. If you want over-priced Chinese, at least go to Pagoda where you get really good flavors, big portions, and good service....

Does it taste good, Yes. Is it the cheapest Asian cuisine in North Pole, Yes. Are there other options in North Pole with larger menus and better cuisine, Yes. I have lived down the road for 13 years and this week I tried them for the first time. I shared the lunch with a coworker who also stated, it's good, but no Pagoda (Best Chinese Restaurant in North Pole probably best in the state of AK). The service was great, super friendly hostess, food was made fresh so about a 15 minute wait from order to food. I opted for takeout, when I got back to work, the food was still piping hot. The inside of the restaurant is very dated and has the strip mall feel you would expect of any locally owned business in an Interior...