Pizza Hut — Restaurant in North Pole

Never had a more stressful experience getting pizza delivered in my life. Way too wine drunk to deal with it. An important factor to consider is the five minute car ride it would have taken me just to pick up my order, but no, I decided to benefit the economy by getting delivery so I could bless a young persons day with a nice sized tip…. Little did I know, ordering delivery from this establishment would prove fruitless (and pizzaless). We are on hour THREE of waiting for our pizza. I called them at the hour and a half mark to learn that my delivery drivers wheel FELL OFF. It FELL OFF. So they sent a second delivery driver. At the two hour twenty minute mark I get another call, from the establishment itself… the delivery driver apparently couldn’t find the apartment and called my number. This is the same number that the Pizza Hut called me on… so either they didn’t call or they typed it in wrong. Good lord!! They’re now on the third delivery driver attempting to drive the 0.3 miles to the apartment. I am starving and coming down from a buzz. This review doesn’t even go into the grueling details of waiting an hour to get Uber to deliver… only to have that...

This Pizza Hut is absolutely awful! They didn't warn us that they ran out of mozzarella cheese and were putting some other [absolutely disgusting] cheese on their pizza in the mean time and whatever cheese it was burned, I would have canceled my order if they warned me since the cheese is a huge part of why I like Pizza Hut. I spent $80 on food after delivery and tip, all of which was pizzas other than one 6 piece order of wings, and they only offered me $20 in store credit when I cannot eat any of the pizza. They eventually agreed to give me $30 in store credit, and told me that it can be used at any store [I told them how I don't live in Alaska, I was just visiting] and now that I'm back home I learned from my local store that I was lied to and that isn't true. I tried calling this location back to fix the situation and they're trying to tell me they can't do anything about it. This is absolutely unacceptable, that was already way less credit than I should have received and now you're going to tell me there isn't anything you can do? There is no way that is true, your employees just don't want to deal with actually fixing the problems...

Absolutely terrible experience at Pizza Hut in North Pole. I DoorDashed my order and when it got to my house, I had the pizza and the breadstick box, but there were no breadsticks in the box. I called Pizza Hut and explained the situation and the lady on the phone was extremely rude, told us there was nothing she could do and hung up on me before I could tell her the receipt number. My fiancé called and she had the same experience. We asked to either get our money back or to get a new order of breadsticks because we paid for it but Pizza Hut didn’t have the receipt (probably a typical reoccurring situation). The lady was rude, inconsiderate and had horrible customer service. We still didn’t get the right order of breadsticks. If this happens to you too, go to the store in person with your receipt (that has the timestamp and order number) and box for proof.

What happened to common courtesy and respect these days? We will never...