Mattress Firm Outlet - Bedford Euless Rd — Hotel in North Richland Hills

Where do I even start, my husband and I came in looking to buy a new mattress Thursday 9/16. We were assisted by Cameron. While he has an amazing personality and was willing to work us a deal. He failed to give his professional opinion when given certain details. I suffer from degenerative disc disease which cause a lot of pain in my back and hips. I advised him we needed something not to soft and not to firm. I told him that we’ve look at a few mattresses at the Hulen location and I named 2 that I thought would be best. After that he went straight into asking us our budget and how quickly we embedded a mattress. No recommendations given at all. No additional questions asked just went straight into the sale. He advised that he had one of the mattress we tried at the hulen location on clearance and that he could get us a good deal on the mattress. While he was working in finding the mattress when I asked him want was the return policy he ignored my question. Once we found the mattress he jumped right into ringing it up and taking payment. He failed to advise us that the mattress was pre-owned and non refundable. Even offering the best mattress protector and yet again failing to mention it’s only covering the top of the mattress and it’s basically a fitted sheet ohh and it’s also non refundable. While again he saved us a few dollars on delivery by telling us to pick it up from the sleep experts in Overton ridge but come day of pick up which was Friday my husband had to go all the way to lake worth instead. After three days of laying on the mattress and me telling my husband it’s too firm and I’m not okay with it being pre-owned for the amount we...

When I walked in the store I was greeted by the staff and Sebastian quickly came to ask me what I was looking for. I was very specific with what kind of mattress I wanted and he took me to exactly what I wanted. He was very knowledgeable about each mattress and explained the features of it. I was concerned about the price at first, instead of trying to persuade me into the one I really liked he went and found another mattress that was comparable that was $700 dollars less. And of course it was on the bottom of like 5 other mattresses. I told him not to worry about to, that’s too much trouble! And he replied back with “no, it’s fine, I want to make sure you try it out”. So kind!! I ended up buying the more expensive mattress after all that trouble. If I have friends or family that need a mattress I would most definitely recommend them going to this location and asking for Sebastian. They also offer a four month trial period where you can sleep on the mattress and if it does not work out you can return/exchange(with some potential...

Review written by Terri Wilhite, new mattress owner. Remon was was the most delightful AND educated on our only purpose for going to Mattress Firm...(our 1st & only stop). He listened...the most important thing a Sales Associate can do. This assured me that he understood my needs and my reasons for wanting the mattress that we purchased. He gave me ample time to allow my husband to place me on each selection (3) that would suit my needs and at no time did he try to "rush" the process...(am wheelchair bound) Again, he listened, and answered any and all questions when asked. As a result, we made the purchase and set up delivery. No stops at any other stores were made as planned. This was a completed and finalized "sale" and I cannot wait for delivery to our new abode when we move shortly!! This gentleman is to be commended for such a fine job, as is Mattress Firm for employing highly qualified, competent Staff! My thanks to Mattress Firm...