Motel 6 North Ridgeville, OH - Cleveland Intl Airport - N Ridgeville — Hotel in North Ridgeville

Nancy: thanks for the response. I reached out already and guest relations did not respond. For more information read the other reviews where ppl were criminally overcharged.. Oh wait, you did. And gave the same dismissive response.

I was physically ill and unable to get out of bed for most of the stay, but repeatedly called the front desk to let them know I would continue staying. The room had no clock, so I didn't know the time or what day it was.

Once I was able to walk, I went to the front desk to sort the bill first thing. He kicked me out with 10 minutes to vacate or he would throw me out violently and call the police. Whaaa????? No explanation. No receipt. I was obviously physically ill, and I had even apologized for being ill at the beginning of the conversation. He didn't care what an unbelievable burden he was putting on me, and respected me so little he didn't even both to say why. Just out of the blue. He is going to call the cops to throw me out if I am not out in ten minutes. He is yelling all of this at me, like I have hurt him in some way by existing. He knows I planned to stay a week or two, so he knows that is not a reasonable amount of time to pack up for a healthy person. And he knows I am very ill -- I just told him. He looks like he wants to throw something at me or hit me and I have NO idea why. I haven't had any interactions with this man.

When I finally get the receipt, I am charged a shockingly higher rate than posted (59.99 first night). And I may have been double charged AND overcharged, because I asked for the weekly rate then they kicked me out but didn't refund anything. The police didn't care about the charges. The police tell me they had been circling around for welfare checks (I am disabled) and the clerk didn't like the police there, so that is why he kicked me out. I am, yet again, a disabled person being treated like a criminal and removed from public establishments and public space. And the police routinely support and ratify this subhuman behavior.

The cop did not ask me to explain my perspective or articulate what was bothering me. He refused to read the note I wrote and made me speak, so I was forced to rely on my disability with spoken language because he wasn't open to alternative means of communication. He rolled his eyes when I tried to get him to communicate in writing. He did not check my medical ID bracelet. The man behind the desk screamed at me when I walked into the office like I was some sort of criminal. Police were doing welfare check because I am a vulnerable person, not because I am a criminal. He screamed at me so virulently that I was scared of him. A man I never met and who knows nothing about me other than the police were there checking on me.

Police did not deal with his behavior toward me, his asinine reason for kicking me out, or for stealing money by charging me more than the rate on the sign and refusing to give me a receipt to even know how much I was actually charged. All the cop said was "no one wants you here" and his body language suggests this includes him too. I am an annoyance, not a person in need. No acknowledgement that I am getting thrown out because POLICE were circling the building while I was there. And the POLICE are there because I am on file as disabled and possibly needing assistance. No acknowledgement that I am so obviously sick (I had a migraine headache and it is painful to drive like that) that I should not be going anywhere. And NO acknowledgement that motel 6 charged up both my cards so I can't afford to get a new hotel. I already paid for this one. Or that they stole from me with the unauthorized charges.

Motel 6 is taking advantage of me because I am vulnerable as a disabled person, and the police are supporting and ratifying it.

According to the cleaning crew, the owner throws people out like this all the...

When I stay at a Motel 6 anywhere in the country I am not expecting Hilton Quality. I kno what I'm getting when I stay there and it's usually for a night...two tops; however, what I do expect is decent customer service which was not found at the North Ridgeville location. "Sam" is a very rude and disrespectful human that should not be in customer service. He lied about the 50.00 deposit. Most Motel 6 locations DO NOT charge a security deposit fee. Each location is different which is understandable but "Sam" gave me the impression that he was charging me 50.00 due to the color of my skin. He told me I would receive my deposit back based on the status of the room after check out and that I should receive my deposit after 3p. I checked in on a Saturday. I checked out Sunday. I know how banks operate but this human made this statement as if being a weekend would not matter. I called the following Monday and this man has yelled at me. Claimed he told me it would take 3 to 4 business days to receive my refund and that the refund has been processed. He is in customer service. I work in customer service at the airport so I know customers can be very difficult, impatient, and particular but I was none of those things. To be demeaned and talked to in such a way by the likes of that human was not tolerated by me and should never be a standard of any Motel 6 location. If "Sam" doesn't receive some type of training or coaching he should be relieved of duty until he has learned how to deliver world class customer service regardless of his location.

I had a non smoking room yet the comforter was riddled with cigarette burns and holes. The room itself was extremely small and I cleaned the shower before entering it due to the look, dirt, and soap scum that was left behind. Since COVID I take Lysol wipes with me everywhere and still wipe down everything so that is not a huge issue but most definitely a concern.

My overall issue is the fact that "Sam" is rude, disrespectful, and had the nerve to yell at me regarding my money! I will never stay there again because he works there and quite frankly I prefer North Olmsted of North Ridgeville anyway! So good look staying here! Hope your experience with the front desk and cleanliness of the room will be...

Made reservation weeks in advance, told them I had 2 cats (long distance move). Get there, they say they don't accept cats but clerk said she could use her own discretion & checked me in anyway. Requested to change room as soon as got in because first room had pee in toilet and ashes on the bed. Decided to get larger room also and they charged me for upgrade with not so much as an I'm sorry and no free upgrade anyway for the disgusting condition.First day, I used 'do not disturb' so cats would settle down and, as I was going to car later that day, the owner (?) walked up and said, you not use maid svc, use it tomorrow. I said OK, moved on and used it the next day. Put do not disturb back on door cuz, as I had feared, when cleaning came in the day before, they propped door wide open so I made sure cats did not escape. I put them in their carriers & took them with me when I was out of the room anyway but I suspected they came in when I was out of the room. When I went to request a couple more nights due to delays out of my control, she nastily said again that I did not use maid svc and they don't extend to one with cats as they don't take reservations with cats. I would give it a zero but there isn't one and told her I DID use the maid svc and they should have told me when reservation made. PET FRIENDLY, my butt. Some of the nastiest people who jump to conclusions before checking all the facts. I'm telling everyone what a ridiculously awful experience I had, especially in light of the weeks notice they had and could see what animals I had AS I PUT IT IN THE COMMENTS. Funny, but I have always used Motel 6 first if travelling with a pet in years past but I will definitely...