Baymont by Wyndham Glenview — Hotel in Northfield Township

I need to be brutally honest about this hotel. I have traveled nearly a million miles and stayed in many hotels all over the world. Issues happen at hotels all of the time. What I have found over the years. When something happens I have found hotel staffs to be the most accommodating and helpful people in the hospitality industry. Hotel workers are the unsung hero’s of the industry. I booked my room at the Wyndham baymont in Glenview Illinois from May 31-June 9 with the plan of extending at least 10 additional days. The reason for this trip my closing on my hose was delayed. This particular hotel seemed like a great fit. When I arrived on May 31. The elevator was broken. I told the guy at the front desk I was recovering from a major car accident. I explained I needed a comfortable room for my stay. Especially since it could be up to 20 days. He was kind and helped me carry my bag up to my room. He also promised to get me a room on the first floor tomorrow. The next day they didn’t have a room available. I was promised Monday am I would have a first floor room. As a matter of a fact they said the room would be room 107. To my surprise the room was not available. I said I wouldn’t be back till late. Monday evening I arrived at the hotel. They said room 107 was not cleaned. I was given room 123. The elevator still wasn’t working. I had to deal with getting everything to my new room. The hotel attendant was nice. He was a young kid. This was his first job. I unpacked my bags and ate dinner. A little after 11pm I started getting ready for bed. When I opened up the sheets. I saw multiple blood stains all over the sheets. I was absolutely disgusted. I took pics and videos. I showed it to the girl at the front desk. She gave me a new set of sheets and a garbage bag to put the blood stained sheets in a bag. I was utterly mortified that she didn’t offer me any help or assistance. ||The following morning I went to the front desk. I spoke with David. I told him what happened. He was incredibly rude and abrasive. I was extremely calm. This was when Mike the manager said they have a three step process. Both David and Mike basically accused me of lying. This put me in a very incredibly uncomfortable position. I stayed calm. I explained the last few days were frustrating between the broken elevator and it taking a very long time to switch my room. I said I’m recovering from a bad car accident and I was recovering from serious injuries. This is where Mike said he will refund my entire stay. This is where David said I look perfectly fine. I was in shock. Both David and Mike doubled down with saying I made this up. I didn’t want to deal with packing up again then having to find another hotel. I told Mike why don’t you comp me a night because I’m going to extend. He doubled down that there was no way his staff was responsible. Dry Blood doesn’t magically appear.||The following day I said to David I would like to speak with Mike about the bloody sheets incident. Mike never responded. After three days and multiple times requesting to speak with Mike I figured I would call customer service. I told customer service and they were appalled by my experience. They asked me what I wanted. I said I felt I should be comped three nights. Considering the experience I didn’t think that was unreasonable. On Saturday the 7th and Sunday the 8th I told David I still haven’t heard back from Mike. I felt I was poorly compensated for my issues. On Monday the 9th i went to the front desk and wanted to speak with Mike. David told me tonight is comped and I am banned from ever coming to the hotel again. I was shocked. I then said I wanted to speak with Mike. David was extremely rude. I had to get personal and tell him I was on blood thinners. He obliged to come to my room and I showed him my medication. I needed to reiterate I didn’t put the blood on the sheets. I said I have a blood disorder. If I cut myself I would bleed profusely because of my medication. There was still zero accountability for the bloody sheets. ||Shortly after speaking with David. I managed to speak with Mike. We went into a private room to discuss the issue. He asked me why did I call corporate. I said it was frustration that he felt I planted the blood on the sheets. I said that was extremely offensive. He then said he was a very busy guy. Then he made sure to imply there would be zero repercussions for my complaint, and because I complained he was banning me from the hotel. All of this rubbed me the wrong way. The arrogance of Mike was astonishing. What I realized from my 10 days at this hotel. This hotel is a factory for pushing people in and out. I’m sure David and Mike will consider this review retaliatory. It’s not. It’s about making sure that people that book this hotel know what they will be in for if a problem arises. A tree is only as strong as its root. The leadership at this hotel is extremely poorly rooted in bad customer service. I was treated like garbage. I paid over 1000$ for my stay. They treated me and my money like toilet paper. I am not expecting accountability or action from the hotel. As Mike told me he’s far too busy of a guy. I honestly tried to work out this issue with Mike. Calling customer service wasn’t about wanting free nights. It was about having an issue with bloody sheets taken care of in a professional manner. I wanted to feel like my problem mattered. If Mike and David read this. I sincerely hope they take the time to re think how they treat customers. Even though I was burned. I tried to build a bridge. I sincerely hope the way this hotel handles future issues they take notice of my review and adjust accordingly. I’m not trying to hurt, damage or destroy this business. There needs to be accountability. It’s extremely hurtful to be called a liar. Sometimes it’s about honor and making a customer feel good. I cannot reiterate how bad David and Mike made me feel. Money can’t fix this. A sincere...

I need to be brutally honest about this hotel. I have traveled nearly a million miles and stayed in many hotels all over the world. Issues happen at hotels all of the time. What I have found over the years. When something happens I have found hotel staffs to be the most accommodating and helpful people in the hospitality industry. Hotel workers are the unsung hero’s of the industry. I booked my room at the Wyndham baymont in Glenview Illinois from May 31-June 9 with the plan of extending at least 10 additional days. The reason for this trip my closing on my hose was delayed. This particular hotel seemed like a great fit. When I arrived on May 31. The elevator was broken. I told the guy at the front desk I was recovering from a major car accident. I explained I needed a comfortable room for my stay. Especially since it could be up to 20 days. He was kind and helped me carry my bag up to my room. He also promised to get me a room on the first floor tomorrow. The next day they didn’t have a room available. I was promised Monday am I would have a first floor room. As a matter of a fact they said the room would be room 107. To my surprise the room was not available. I said I wouldn’t be back till late. Monday evening I arrived at the hotel. They said room 107 was not cleaned. I was given room 123. The elevator still wasn’t working. I had to deal with getting everything to my new room. The hotel attendant was nice. He was a young kid. This was his first job. I unpacked my bags and ate dinner. A little after 11pm I started getting ready for bed. When I opened up the sheets. I saw multiple blood stains all over the sheets. I was absolutely disgusted. I took pics and videos. I showed it to the girl at the front desk. She gave me a new set of sheets and a garbage bag to put the blood stained sheets in a bag. I was utterly mortified that she didn’t offer me any help or assistance.

The following morning I went to the front desk. I spoke with David. I told him what happened. He was incredibly rude and abrasive. I was extremely calm. This was when Mike the manager said they have a three step process. Both David and Mike basically accused me of lying. This put me in a very incredibly uncomfortable position. I stayed calm. I explained the last few days were frustrating between the broken elevator and it taking a very long time to switch my room. I said I’m recovering from a bad car accident and I was recovering from serious injuries. This is where Mike said he will refund my entire stay. This is where David said I look perfectly fine. I was in shock. Both David and Mike doubled down with saying I made this up. I didn’t want to deal with packing up again then having to find another hotel. I told Mike why don’t you comp me a night because I’m going to extend. He doubled down that there was no way his staff was responsible. Dry Blood doesn’t magically appear.

The following day I said to David I would like to speak with Mike about the bloody sheets incident. Mike never responded. After three days and multiple times requesting to speak with Mike I figured I would call customer service. I told customer service and they were appalled by my experience. They asked me what I wanted. I said I felt I should be comped three nights. Considering the experience I didn’t think that was unreasonable. On Saturday the 7th and Sunday the 8th I told David I still haven’t heard back from Mike. I felt I was poorly compensated for my issues. On Monday the 9th i went to the front desk and wanted to speak with Mike. David told me tonight is comped and I am banned from ever coming to the hotel again. I was shocked. I then said I wanted to speak with Mike. David was extremely rude. I had to get personal and tell him I was on blood thinners. He obliged to come to my room and I showed him my medication. I needed to reiterate I didn’t put the blood on the sheets. I said I have a blood disorder. If I cut myself I would bleed profusely because of my medication. There was still zero accountability for bloody sheets. It’s terrible how I was treated by...

Good Breakfast, great customer service and friendly staff, but extremely poor accommodations. Would have been a 4 star stay if the elevators worked, with access to the clean rooms. Bottom dollar rate so my expectations were low, yet.

The room smelled disgusting and damp, no ventilation worked. found rat poop everywhere, the elevator did not work for the entire time we were there, we suspect it never works. Broken electrical outlets and cracked bathroom walls and tiles. AC could not be adjusted so either it was too damp or too cold. The really worst was the pillows. They were basically sacks of cotton with no real form, they kept falling in between the bed and headrest. And when we went to fish out the pillows we noticed all the dirt, rat poop and other things that haven't been cleaned in ages.

Called ahead 3 times for a joint room. All three times I was assured they could do it. When we arrived I was informed for the first time that the elevators are not working and the only joint room available is on the 3rd floor. I had my elderly mother with me, lots of luggage and kids so walking up 3 flights of stairs was not an option. No rooms were available on the first floor, well actually one room was, but he was hesitant. I did not have a choice so I took the room. Instantly I understood why they did not want to give that room. In the hind sight, they should have that room taken out completely. After I noticed everything I regretted that they did not have an elevator even more.

The owners were in the lobby arguing with some contractors about some work that needed to be done. For a long time, they could have gone outside, to an office, or even to one of the rooms upstairs. They may have been strassed but clearly they did not realize that they were airing out their dirty laundry right in front of people. I hope they do get the roof fixed and pass the inspections, they seemed worried they will fail it.

The ladies serving breakfast were fast and proficient, everything was clean and restocked quickly. It was average quality but presented well. I stayed in a lot of hotels of the same caliber but this experience was nicer than most. Great and polite customer service, they tried to do their best with the situation they were in. Sincere and apologetic and willing to accommodate us. They let us borrow air fresheners and a broom to clean up, and switch rooms as soon as a better one became available.

All the rooms had really old carpets so they were sticky and crusty. We checked in on Friday, the elevator was still broken Monday afternoon. I was not expecting 3 star facilities, but at least 1.5 to 2 star experience would have been passable for a $570 long weekend...