Hotel d’Lins Ontario Airport — Hotel in Ontario

The hotel management is horrible. The hotel is not as it appears as well, so do not allow the great photoshopped perfect photos that fool you. ||I stayed at this hotel for 6 hours, reserved through Dayuse. I wish I read the reviews first. ||||When I arrived to the hotel, I was placed in a room where it smelled like a smoker, resided there, the phone line did not work, it was filthy, and there were cracks and holes in the restroom. I immediately requested another room. Upon going to the other room, I discovered a foul smell from the restroom, a scratched up bathroom door, small cracks in the tile, very dirty walls with small holes and scratched paint, and an filthy and cracked up bath tub. The remote did not work to the television and the couch was disgusting. The staff intentionally turned the pillows on the "good side" even though I saw the tears of the pillows. Luckily I did not have to live there, but was there to only take an exam. I did not have time to change rooms since I was there to take an exam and continuously switching rooms was going to cut into my time.||||The horrendous part of my stay was this. Before checking into your room, you have to pay a damage deposit which is supposed to be refunded within 7 days after your stay. My exam was on January 19, I waited 7 business days after I checked out and never received my $100 damage deposit as promised. (I was there only to take an exam and stayed 6 hours max). Upon calling I found that 1- the manager/supervisor Meiyi was barely there and 2- the hotel staff are unwilling to hold themselves accountable for their wrongdoings. I NEVER received my deposit back, so had to open an investigation against this hotel with my bank. I called the hotel several times, explaining that I was never refunded and was told that "they did their part in refunding" and "their records show I was refunded". Also, I was told they would look into this matter with their bank which is Chase and their accounting. When I asked what were some good times to call back, a few times when I called at the given times, Meiyi the manager was not present. Or Meiyi the manager would say someone will call you back and it NEVER happened. The investigation with my bank took forever but I was finally refunded my $100 from MY BANK.... not HOTEL D'LINS.... in MARCH! ||||Please, Please, Please, Read this! I will share my experience as many times as possible to prevent this from happening to someone else. I was literally charged nearly $200 to stay at this poor excuse for a hotel for 6 hours. The only good I will say is that there was a microwave, sink and refrigerator which all worked. ||||Please do not stay here. This is an honest review. I was increasingly frustrated with how I was treated by the management and I hope an investigation is conducted against this hotel. Again please do...

The hotel management is horrible. The hotel is not as it appears as well, so do not allow the great photoshopped perfect photos that fool you. ||I stayed at this hotel for 6 hours, reserved through Dayuse. I wish I read the reviews first. ||||When I arrived to the hotel, I was placed in a room where it smelled like a smoker, resided there, the phone line did not work, it was filthy, and there were cracks and holes in the restroom. I immediately requested another room. Upon going to the other room, I discovered a foul smell from the restroom, a scratched up bathroom door, small cracks in the tile, very dirty walls with small holes and scratched paint, and an filthy and cracked up bath tub. The remote did not work to the television and the couch was disgusting. The staff intentionally turned the pillows on the "good side" even though I saw the tears of the pillows. Luckily I did not have to live there, but was there to only take an exam. I did not have time to change rooms since I was there to take an exam and continuously switching rooms was going to cut into my time.||||The horrendous part of my stay was this. Before checking into your room, you have to pay a damage deposit which is supposed to be refunded within 7 days after your stay. My exam was on January 19, I waited 7 business days after I checked out and never received my $100 damage deposit as promised. (I was there only to take an exam and stayed 6 hours max). Upon calling I found that 1- the manager/supervisor Meiyi was barely there and 2- the hotel staff are unwilling to hold themselves accountable for their wrongdoings. I NEVER received my deposit back, so had to open an investigation against this hotel with my bank. I called the hotel several times, explaining that I was never refunded and was told that "they did their part in refunding" and "their records show I was refunded". Also, I was told they would look into this matter with their bank which is Chase and their accounting. When I asked what were some good times to call back, a few times when I called at the given times, Meiyi the manager was not present. Or Meiyi the manager would say someone will call you back and it NEVER happened. The investigation with my bank took forever but I was finally refunded my $100 from MY BANK.... not HOTEL D'LINS.... in MARCH! ||||Please, Please, Please, Read this! I will share my experience as many times as possible to prevent this from happening to someone else. I was literally charged nearly $200 to stay at this poor excuse for a hotel for 6 hours. The only good I will say is that there was a microwave, sink and refrigerator which all worked. ||||Please do not stay here. This is an honest review. I was increasingly frustrated with how I was treated by the management and I hope an investigation is conducted against this hotel. Again please do...

The front desk was ok at check-in...The shorter girl was flirting with maintenance and she failed to give good customer service. I had come to complain about not having a working fridge. They made me sit and wait to have maintenance look at it, even after I told her it wouldn't be cold enough because fridges take time to cool down for use. She insisted it wouldn't take long. I returned to the room to find the fridge wasn't even making a sound like it was on. After coming back to the front desk for the 2nd time, the other girl was helpful, but she moved me to another room which she said would compare to my reserved room. It didn't have a jetted tub as promised. So I had to walk back a 3rd time. Finally, a room! This one had pubic hairs in the tub and black little flakes all over the bathroom floor, but I was over complaining after the hour and 20mins it took for me to check in, so I dealt with it and cleaned it myself. That night the water was hot in my tub and I enjoyed a bath altough I was afraid to turn of the jets in fear that the clearly unclean ones would shoot nastiness into my bath. The next morning I went for breakfast which was awesome! The chef was great and food was always being restocked. It was delicious too. The hotel was starting to look up. I went to shower after breakfast and it wasn't hot. I called the front desk and they sent maintenance. I waited 10 mins, he came, said "You're Right the water isn't hot. After another half hr he came back and it was fixed. I called the front desk to request and extra hr because of all the inconvienience. She said sorry I can only allow a half hr.I said fine. I went to finish my shower just to find the water getting cold, so again called the front desk and they sent maintenance. I waited 10 mins, he came, said "You're right again, the water isn't hot". After another half hr he came back and it was fixed. I jumped in fast to try not to waste it but it still didn't last my whole 15 min shower. As I approached the 12:30 deadline to be out, I knew I'd still be curling my hair so I called to request an extra 15 mins. She said "ok , but that is the most she could allow". I was extremely upset at this point. I was thinking, so you guys took 2 hrs and 40mins out of my stay and don't have the decency to work around giving me an extra hr? Horrible, Horrible customer service. To Top it off, I had to stay to finish my laundry and watched my room not even be touched for the hr it took me to do that. Wish I could have done it the night before as I had planned, but nope, got to see the grand finally of nonsense here at the Best...