Klatch Coffee Ontario — Restaurant in Ontario

Klatch Coffee Shop is an absolute gem! From the moment you walk in, you're greeted with genuine smiles and a warm, welcoming atmosphere that feels like home. Everyone there is truly amazing the baristas remember your name and your favorite order, and they always take the time for a friendly chat. They pour real passion into every cup, whether it's a perfectly balanced latte, a rich cold brew, or their fantastic seasonal specials. It's not just coffee; it's an experience crafted by people who clearly love what they do and who they serve. You leave feeling genuinely valued, not just caffeinated.

One of the things that sets Klatch apart and makes it my absolute go to spot is how incredible they are with my service dog. They don't just tolerate furry visitors; they welcome them! Offering pup cups (always a hit!) is just the start. They create such a relaxed, happy vibe for both of us. Knowing we can pop in together for a quick pick-me-up where we're both treated wonderfully is priceless.

Overall, Klatch is simply outstanding. The coffee is consistently excellent, the inclusive atmosphere is inviting and cozy, and the staff are just great, friendly, efficient, and full of positive energy. Combine that with their genuine love for canine customers, and you have a local coffee shop that truly understands community. It's more than just a place to grab a drink; it's a bright spot in the day. I wholeheartedly recommend Klatch to everyone with or without a four legged friend. From Jackie (Jack) to Josh to Veronica to Kierna (just to name a few), ALL of you guys have been amazing and have made us feel like...

I’ve been a loyal customer of Klatch Coffee in Ontario for the past 5 to 7 years and have always appreciated the exceptional coffee and welcoming atmosphere. Despite having other coffee options like Starbucks conveniently located near my home, I’ve consistently chosen Klatch for its quality and vibe.

However, I had a disappointing experience today that I feel compelled to share. I stopped by for a to-go order with my dog, as I often do. While waiting, another dog nearby became reactive, and unfortunately, my dog responded. A barista—who I understand is relatively new to the Ontario branch—approached me and stated that if my dog was barking, we couldn’t stay. While I understand the importance of maintaining a calm environment, I was surprised by the approach, especially since the other reactive dog remained inside without any similar feedback. I chose to step outside to avoid further conflict.

This felt unnecessarily one-sided and inconsistent with the service I’ve come to know and appreciate at Klatch. I also visit frequently the Rancho Cucamonga location, where the staff are always friendly and accommodating, even during occasional dog interactions. In my experience, they handle such moments with professionalism and fairness, never singling anyone out.

I rarely leave negative feedback, but this incident was disappointing enough to speak up about. I hope this is taken as constructive input for maintaining the inclusive and welcoming atmosphere that has made Klatch a favorite for so many years. Never going back to Ontario...

This was one of the most unprofessional and disrespectful customer service experiences I’ve ever had.

On May 15 around 2:40 PM at Klatch Coffee curbside pickup, I waited over 20 minutes for my order (only 2 drinks and a toast) after checking in — only to be told I hadn’t checked in by KAYLA.

I initially called to check in and spoke to David and he said they are still working on my order and should be out soon. 15 minutes later, I called a second time to follow up then KAYLA asked under what name, mocked me, repeating my name in a sarcastic tone, deliberately mimicking my voice.

She delivered my order, iced drinks were pale and watered down and my toast like rubber. I asked if my food was sitting there a while she blamed me for not checking in, stating "I asked everyone, you did not check in!". I told her I can show her my call log to which she snapped "I don't need to see that!".

When I told her she was being disrespectful, she brushed it off with a smirk and said “Ok!" and walked away.

I was shocked by the attitude and total lack of accountability. Mocking a customer to their face and treating long wait times as acceptable is not just bad service — it’s insulting. She even yelled "It's only been 15 minutes!".

Klatch needs to seriously re-evaluate their training and customer care standards. I hope this kind of behavior is no longer tolerated. I will be reaching out...