Grandma's House of Hope — Hotel in Orange

I'm only giving 1star based on my friend's experience. I currently have a friend who is a participant in this program. She's from a DV background; and referred by O.C. mental health. The stories she tells me are horrifying. The staff there are uneducated and don't have the expertise to help these ladies. She told me it took her 2 weeks to get quarters to wash her laundry! There's anywhere from 3-7 women to a room. The rules they make you sign on 1st day, change 3to 4 times a day. Nobody including staff knows what's going on. Management or the director isn't in half of the time. And the other staff- case managers, office personnel are clueless. They're intentions are well, but can't do a thing to help answer the simplest questions. Case managers aren't actually licensed, so they don't have expertise to help/ guide you in right direction. I've heard them exiting women in the middle of night , with no place to go. The organization gets donations constantly. Unfortunately staff goes through it first, and takes what they want leaving hardly enough for the ladies in need. There's a lot of favoritism in the program. This place leaves vulnerable women more traumatized than when they first go in. There's a lot of mental health issues, but no medical staff on site. They take all your meds coming into program, and most times you can't get what you need when you need it. It's sad to hear that women can make other women feel so low because they're staff and think they're above you. My friend leaves their almost every day and showers at my house, because they're always running out of hot water. They assign chores to everyone in program, and when staff is pissed off at you they'll give you the hardest chores. I pick up my friend al least 3 times a week, leaving in tears! She says she feels victimized almost on daily basis. I pray that this place gets a clue and the women have mercy in their hearts. Company I work for has been donating fir past 5 years, they didn't this year after hearing about all the horrors my friends have faced. I'm hoping the CEO gets a clear picture of what current staff is about and makes some...

I hate to say this but either this place is being ran by a bunch of theifs or there supporting theifs. I was in this program about a week ago and I decide to exit for personal reasons but I also ended up in the hospital and was unable to get my belongs. I let Roxanne know an I kept texting her asking when I could get my stuff she wouldn't reply so I eventually went and to my surprise half of my belongs are missing my Calvin Klein pack back, my jewelry, a Rosario that had more of a sentimental value, shampoo,condinor, Aldo sanddles, bag full of makeup and a folder with personal/important papers .I ask for it and Stephanie says she doesn't know she agreed to call my back she never did .I'm very angry not only because I don't have my stuff but also because there's was stuff in my Calvin Klein backpack in the bag with some of my other belongs so whomever took it and time to pick and choose and dump what they didn't like. Very unprofessional staff I'm still waiting to hear who's responsible for my stuff and they don't even have the nerve to answer my calls. Update It was less the 3 days and if that was the case why didn't they "donate" everything not just the some what decent stuff I had. Valuable or not you guys should be more strict it took your staff more then 3days to go and search for my belongs because no one was there I continue to message an call your "staff" and no response . You should really reconsider trainning them more professional or could you please explain why no one has...

I lived at GHH for an extended period of time and graduated the program January 2018. This organization is a wonderful, caring place. I was moved to several of their properties and learned something at each home that I could use to better my situation. I received individual and group counseling, had a case manager for help with job and housing search among other things, was able to attend Bible study, learned how to better interact with others, learned to trust and feel more connected. I went to numerous events with other residents where we all received blessings of things like clothes, jewelry, grocery cards and movie tickets. The generosity of the community that supports GHH is amazing. I also saw first hand how much Je'net and her staff care about each resident having the proper tools and support to be able to move every aspect of their life to a higher level. I was also very blessed that I was able to earn my Bachelors degree while living in this program, not an easy task let alone for an older returning student. I received an amazing amount of support from every level of staff and volunteers. I would recommend this transitional housing program to anyone who is capable of complying with rules and willing to put forth every effort to facilitate the changes necessary to transition to permanent housing, recover from the life challenging problems of homelessness or addiction, and accept they deserve a new brilliant and happy...