Pollock Community Water Park — Attraction in Oshkosh

They closed the pool today 30 minutes after we got there. We waited two hours and they still have not made a decision either way. They said they would give us a token for another time but yet still have not made the decision after two hours of us sitting there waiting with a small child. The staff was rude including the asst. manager Jen and the the unhelpful parks manager. Refused after two hours to provide a return visit after us wasting our day and not making a decision to reopen yet. No one had a name tag on and when I ask for a staff members name I was told it could not be given. I was extremely upset the he laughed when we were frustrated with waiting to open or make some type of decision. There are three family’s waiting so far the two hour and it appears this is out of spite. 17 staff members outside of the building plus what’s inside just to not allow three families remaining a return visit. This is very poorly managed and only in the interest of the facility. We understand safety but then close it and give a return visit. $28 was a waste but a refund was not requested just a return visit for our money spent. Not customer friendly when it comes to management. The management should be better trained in handling these situation and policy should have a max waiting time for pool to reopen or a return visit given. We are at 21/2 hours now and you are paying all this staff to just sit here, I’m guessing well over $300 an hour it makes no sense...

The place is great to swim for all ages. The reason for my 2 star review is because it cost my significant other, our daughter, and myself $11 to swim. Not the end of the world, however it was 530 and time for dinner. Instead of going home we decided to just get our 1 year old something to eat from the concession stand. Not too expensive $2 for a small slice of pizza and $2 for a large drink. But we were shocked and disgusted to find out we would have to pay $2 for just a cardboard cup! I understand they pay for the cups and they're not free for them. What I'm shocked is they did not say oh well it is not free however you can have the cup for 10 cents. Even if the cup costs them 5 cents, they're still making a profit. The cup was just for us to put some water in for the 1 year old. No ice, no water, no nothing else I asked for just a cup and they would not let us have it for her to get water out of the drinking fountain. I'm just appalled! These outlets like the pool, parks, and skateparks are for kids to have outlets other than smoking cigarettes, drinking alcohol, and/or doing drugs. It's sad how much it costs just to go swimming! If you are not under the age of 3 you need a part time job to afford just going to the local pool instead of stealing or drinking or being doing things that you shouldn't be doing and breaking the law that's really sad a healthy outlets cost the most...

This is a fantastic park for all ages. We went on a Sunday afternoon. It was really warm but the water in all parts of the park was nice and cold. The lazy river is surprisingly large and a good place to take a few relaxing laps. They have a splash pad with a big structure to play on for the younger visitors. I came here with my girlfriend and her toddler. He loved that structure. It never felt too crowded even though there was a good number of people. Its a reasonable price to get in as well. It's $4 for adults, $3 for ages 3-17 and 60 and above. Free 2 and under. All those prices are decreased by a dollar if you come in after 5PM. They have a snack bar for reasonably priced drinks, snacks, and concession stand meals. Summer passes really are only worth it if you will go at least 15 times in the summer. It also is probably worth it if you have a family of 4 as they have a family package. Definitely, check this place out if you need a cool place to keep cool...